“The Maker’s Chest took the time to actually call me to check in… I’ve purchased some REALLY high-dollar equipment in the last 30 years. They will have my business forever.”
“I have never experienced customer service at this level with ANY other company serving ANY other market. … Fellow business owners, buy from The Makers Chest with confidence.”
Jeff S. · Business owner · Haotian MOPA laserGoogle review →
Discount available for Active-Duty, Veteran, Retired Military Personnel & First Responders.
Take Your Workshop to the Customer: Color Metal, Wood, Leather and Acrylic From One Portable Machine
The xTool F2 pairs a 5W infrared laser for metals and plastics with a 15W diode laser for wood, leather and acrylic, guided by a 50MP camera and running at up to 6,000 mm/s. Small enough to carry to a craft fair, fast enough to run a business from.
Compatible Materials:
Metals
Wood
Leather
Plastics
The 5W IR laser marks stainless steel, gold, silver, platinum and plastics. The 15W diode engraves and cuts wood, leather, MDF, paper and felt, and engraves coated metal and some dark opaque acrylic. Between them, one machine covers the materials most personalized-product businesses actually sell.
The F2 is built around a simple idea: take the workshop to the customer. At roughly 10 pounds it fits on a card table, runs from a standard outlet, and a 50MP smart camera lets you drop a design onto a piece and engrave it while the customer watches. That is why it suits craft fairs, pop-ups, jewelry and tumbler personalization, and side businesses that need to earn from the first weekend.
Every unit from The Maker's Chest includes 75-day returns and US-based support, so you can test it on your own products before you commit.
Turn Stainless Steel and Fine Jewelry Into Premium, Permanent Keepsakes
The infrared source is the metal specialist. It produces vivid color results and deep black marks on stainless steel and other premium metals, and it handles gold, silver and platinum for jewelry work. Because the beam is absorbed by metal and plastics, it makes permanent marks that do not wear off like printed or coated finishes.
Go From Steel Keychain to Wooden Ornament to Leather Patch Without Changing Machines
The diode laser handles everyday craft and gift materials: it cuts wood, leather, MDF and felt, and engraves paper, coated metal and dark opaque acrylic. If your range mixes a steel keychain, a wooden ornament and a leather patch, you never need to change machines, only the laser in the software.
See the Design on the Piece Before You Engrave, and Waste Less Material
The 50MP camera gives a live preview of the work area, so you position artwork directly on the piece and waste less material. Autofocus and curved-surface engraving support help on tumblers and irregular shapes, and batch processing keeps repeat jobs moving.
Finish Orders While the Customer Is Still at Your Booth
Speed is what turns a hobby laser into a business tool. At up to 6,000 mm/s (236 inches per second), the F2 produces crisp batches quickly, which matters when a customer is waiting at your booth or an order of fifty arrives on Monday. The trade-off is a fixed galvo field of 4.5" x 4.5", extendable to 15.75" x 4.5" with the Slide Extension, so choose it for personalizing and marking rather than large flat-sheet cutting.
Engrave Rulers, Pens and Signs in a Single Pass
The Slide Extension stretches the working area to 15.75" x 4.5" (400 x 115 mm), so you can engrave long items such as rulers, pens, bookmarks and signs or lay out several small pieces in a single pass.
Capture the High-Margin Work: Tumblers, Pens and Rings
The MagSwap RA3 rotary, included in the Deluxe Bundle, turns cylindrical and ring-shaped items under the beam so artwork wraps evenly around tumblers, pens and rings. Cylindrical personalization carries some of the best margins in the trade, so it is a natural first upgrade.
Work at Events and in Shared Spaces Without Smoke Complaints
Engraving metal and wood produces fumes you should not breathe. The Air Purifier Go is a compact unit designed for the F2 that helps reduce smoke and odor at events, pop-ups and small studios, and the Deluxe Bundle includes the xTool Desktop Smoke Purifier. Duct outdoors where you can; filter where you cannot. The F2 is a Class 4 laser with an eye-safe design, so use it as directed and follow xTool's safety guidance.
Pick the Package That Fits How You Sell
F2 Standalone: the machine alone, for people who already have extraction or only work at home.
F2 + Air Purifier Go: the best pick for events and shared spaces where fumes matter.
F2 + Slide Extension: best if you make longer items or batch layouts.
F2 Deluxe Bundle: the complete kit with RA3 rotary, Slide Extension and Desktop Smoke Purifier, so you can personalize tumblers, rings and pens from day one.
Refer to the bundle image on each option for the full accessory list shipped with that package.
Warranty & Support
The xTool F2 is covered by a 1-year manufacturer warranty, plus The Maker's Chest 75-day return window and US-based support.
The Maker's Chest Difference
🇺🇸 US-based technical support from people who have set these machines up.
🛟 Dual support lines: The Maker's Chest for setup and workflow, plus xTool's engineering support for warranty service.
↩️ 75-day return window: return the F2 in like-new condition within 75 days of the ship date for a full refund, less shipping and handling.
🔧 Honest pre-sale guidance: if the F1 Ultra or F2 Ultra fits your products better, we will say so.
🏫 Schools, universities and businesses: purchase orders, quotes and tax-exempt paperwork handled as routine.
Frequently Asked Questions about the xTool F2
Q: What can the 5W IR laser do that the diode cannot? A: The infrared laser marks metals and plastics. Its beam is absorbed by stainless steel, gold, silver and platinum, so it makes permanent marks on bare metal without spray or coating, and it can produce color and deep black marks on stainless steel. The diode laser cannot mark bare metal, so if metal jewelry, tags or stainless tumblers are part of your range, the IR source is the reason to buy this machine.
Q: What can the 15W diode do that the IR laser cannot? A: The diode handles the organic and craft materials: it cuts wood, leather, MDF, paper and felt, and engraves coated metal and some dark opaque acrylic. The two lasers cover different materials, which is why the F2 can run a mixed product line, such as a steel keychain, a wooden ornament and a leather patch, from one machine by switching the laser in the software.
Q: Can it cut metal? A: No. The F2 marks, colors and engraves metal, but it does not cut it. For thin-sheet metal cutting, look at the F1 Ultra or F2 Ultra, which use fiber lasers, or a dedicated cutter. The F2's diode can cut thin non-metals such as wood, leather and felt.
Q: How big a piece can it handle? A: The standard galvo field is 4.5" x 4.5" (115 x 115 mm), which suits keychains, tags, rings, pendants, coasters and phone-case-sized pieces. With the Slide Extension it stretches to 15.75" x 4.5", which fits rulers, pens, bookmarks and short signs. Material height goes up to 4.7" (120 mm). It is a personalizing and marking machine, not a large flat-sheet cutter.
Q: Is it really portable? A: Yes. It weighs about 10.1 lbs (4.6 kg), measures roughly 6.9" x 9.3" x 13.2", and runs from a standard 100 to 120V outlet, so one person can carry it to a craft fair and set it up on a card table. The enclosed body also keeps the laser light contained, which matters when customers are standing close.
Q: Can it engrave tumblers, rings and pens? A: Yes, with the MagSwap RA3 rotary, which is included in the Deluxe Bundle. The rotary turns cylindrical and ring-shaped items so artwork wraps evenly, and the camera and autofocus help on curved surfaces. Drinkware and rings are some of the higher-margin items a personalization business sells, so most buyers who start with the standalone add the rotary soon after.
Q: Which package should I buy? A: Standalone if you already have extraction or only work at home. F2 + Air Purifier Go if you will work at events or in a shared space where fumes matter. F2 + Slide Extension if you make long items or want batch layouts. The Deluxe Bundle if you are starting from nothing and want the rotary, Slide Extension and Desktop Smoke Purifier in one purchase. Tell us what you plan to sell and we will recommend one.
Q: How does the F2 compare with the F1 Ultra and F2 Ultra? A: The F2 is the practical business machine: dual lasers, a camera and speed at a mid price, with marking and coloring on metal. The F2 Ultra adds far more fiber power for deep engraving and metal color marking at a higher price. The F1 Ultra suits users who want a fiber laser with more cutting capability. If you are unsure which fits your products, ask us before you buy.
Q: Do I need ventilation? A: Yes. Engraving metal, wood and plastics produces fumes, even in an enclosed machine. Duct outdoors where you can. Where you cannot, such as at events or in a small studio, use a purifier: the Air Purifier Go is designed for the F2 and the Deluxe Bundle includes the Desktop Smoke Purifier.
Q: Which software does it use, and is it beginner friendly? A: The F2 runs on xTool Studio. The 50MP camera shows a live preview of the work area so you place artwork directly on the piece, and autofocus and batch processing reduce setup time on repeat jobs, so you can get a first engraving done without extensive laser experience.
Q: Is the warranty valid if I buy from The Maker's Chest? A: Yes. We are an authorized xTool dealer, so the 1-year manufacturer warranty is identical to buying direct. Consumables and shipping are excluded. You also get our US-based support alongside xTool's.
Q: What is your return policy? A: You have 75 days from the ship date to return the F2 in like-new condition for a full refund, less shipping and handling. That gives you time to test it on your own products before you commit.
Specifications
xTool F2 Specifications:
xTool F2
Specification
Laser Type
5W infrared (1064 nm) + 15W diode
Working Area
4.53" x 4.53" (115 x 115 mm); 15.75" x 4.53" (400 x 115 mm) with Slide Extension
Max. Working Speed
6,000 mm/s (236 ips)
Camera
50MP smart camera
Max. Processing Height
4.72" (120 mm)
Dimensions
6.89" x 9.33" x 13.15" (175 x 237 x 334 mm)
Weight
10.14 lb (4.6 kg)
Input
100 to 120V AC, 50/60 Hz; 25V 6.0A, 150W max
Software
xTool Studio
Safety
Class 4 laser, eye-safe design
Warranty
1 Year
Warranty
xTool F2 Warranty Details:
The xTool F2 comes with a 1-year warranty on the machine, excluding consumables and shipping.
100% money back guarantee (less shipping and handling costs) if you return the unit in like-new condition within 75 days of the ship date.
Dedicated US-based support for quick answers to setup and workflow questions.
Shipping
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
BOFA Fume Extractor and Replacement Filters
Carbide 3D CNC Routers
Crio DTF Printers
Filtrabox Fume Extractors and Replacement Filters
FumeDog Fume Extractors
GravoTech Laser Engravers
Maxce IndexX Laser Marking Production Table
OneLaser X Series
OneLaser Hydra Series
PiBurn Laser Rotary Accessories
Sunstone Welders and Accessories
THEO Laser Welders
Summary
Order cutoff: 5pm PST
Order handling: 1-3 days
Order transit: 3-7 days
Free shipping to the contiguous United States
Order Confirmation & Dispatch As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
1-7 Business Days - Delivery within the contiguous United States
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
someone will be available to sign for delivery.
there's somewhere safe the item can be left if no one will be home.
if the address is a business address, as we will require the business hours of the business and name of the building.
you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clockcustomer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Trusted by Government, Corporations & Universities
Take Your Workshop to the Customer: Color Metal, Wood, Leather and Acrylic From One Portable Machine
The xTool F2 pairs a 5W infrared laser for metals and plastics with a 15W diode laser for wood, leather and acrylic, guided by a 50MP camera and running at up to 6,000 mm/s. Small enough to carry to a craft fair, fast enough to run a business from.
Compatible Materials:
Metals
Wood
Leather
Plastics
The 5W IR laser marks stainless steel, gold, silver, platinum and plastics. The 15W diode engraves and cuts wood, leather, MDF, paper and felt, and engraves coated metal and some dark opaque acrylic. Between them, one machine covers the materials most personalized-product businesses actually sell.
The F2 is built around a simple idea: take the workshop to the customer. At roughly 10 pounds it fits on a card table, runs from a standard outlet, and a 50MP smart camera lets you drop a design onto a piece and engrave it while the customer watches. That is why it suits craft fairs, pop-ups, jewelry and tumbler personalization, and side businesses that need to earn from the first weekend.
Every unit from The Maker's Chest includes 75-day returns and US-based support, so you can test it on your own products before you commit.
Turn Stainless Steel and Fine Jewelry Into Premium, Permanent Keepsakes
The infrared source is the metal specialist. It produces vivid color results and deep black marks on stainless steel and other premium metals, and it handles gold, silver and platinum for jewelry work. Because the beam is absorbed by metal and plastics, it makes permanent marks that do not wear off like printed or coated finishes.
Go From Steel Keychain to Wooden Ornament to Leather Patch Without Changing Machines
The diode laser handles everyday craft and gift materials: it cuts wood, leather, MDF and felt, and engraves paper, coated metal and dark opaque acrylic. If your range mixes a steel keychain, a wooden ornament and a leather patch, you never need to change machines, only the laser in the software.
See the Design on the Piece Before You Engrave, and Waste Less Material
The 50MP camera gives a live preview of the work area, so you position artwork directly on the piece and waste less material. Autofocus and curved-surface engraving support help on tumblers and irregular shapes, and batch processing keeps repeat jobs moving.
Finish Orders While the Customer Is Still at Your Booth
Speed is what turns a hobby laser into a business tool. At up to 6,000 mm/s (236 inches per second), the F2 produces crisp batches quickly, which matters when a customer is waiting at your booth or an order of fifty arrives on Monday. The trade-off is a fixed galvo field of 4.5" x 4.5", extendable to 15.75" x 4.5" with the Slide Extension, so choose it for personalizing and marking rather than large flat-sheet cutting.
Engrave Rulers, Pens and Signs in a Single Pass
The Slide Extension stretches the working area to 15.75" x 4.5" (400 x 115 mm), so you can engrave long items such as rulers, pens, bookmarks and signs or lay out several small pieces in a single pass.
Capture the High-Margin Work: Tumblers, Pens and Rings
The MagSwap RA3 rotary, included in the Deluxe Bundle, turns cylindrical and ring-shaped items under the beam so artwork wraps evenly around tumblers, pens and rings. Cylindrical personalization carries some of the best margins in the trade, so it is a natural first upgrade.
Work at Events and in Shared Spaces Without Smoke Complaints
Engraving metal and wood produces fumes you should not breathe. The Air Purifier Go is a compact unit designed for the F2 that helps reduce smoke and odor at events, pop-ups and small studios, and the Deluxe Bundle includes the xTool Desktop Smoke Purifier. Duct outdoors where you can; filter where you cannot. The F2 is a Class 4 laser with an eye-safe design, so use it as directed and follow xTool's safety guidance.
Pick the Package That Fits How You Sell
F2 Standalone: the machine alone, for people who already have extraction or only work at home.
F2 + Air Purifier Go: the best pick for events and shared spaces where fumes matter.
F2 + Slide Extension: best if you make longer items or batch layouts.
F2 Deluxe Bundle: the complete kit with RA3 rotary, Slide Extension and Desktop Smoke Purifier, so you can personalize tumblers, rings and pens from day one.
Refer to the bundle image on each option for the full accessory list shipped with that package.
Warranty & Support
The xTool F2 is covered by a 1-year manufacturer warranty, plus The Maker's Chest 75-day return window and US-based support.
The Maker's Chest Difference
🇺🇸 US-based technical support from people who have set these machines up.
🛟 Dual support lines: The Maker's Chest for setup and workflow, plus xTool's engineering support for warranty service.
↩️ 75-day return window: return the F2 in like-new condition within 75 days of the ship date for a full refund, less shipping and handling.
🔧 Honest pre-sale guidance: if the F1 Ultra or F2 Ultra fits your products better, we will say so.
🏫 Schools, universities and businesses: purchase orders, quotes and tax-exempt paperwork handled as routine.
Frequently Asked Questions about the xTool F2
Q: What can the 5W IR laser do that the diode cannot? A: The infrared laser marks metals and plastics. Its beam is absorbed by stainless steel, gold, silver and platinum, so it makes permanent marks on bare metal without spray or coating, and it can produce color and deep black marks on stainless steel. The diode laser cannot mark bare metal, so if metal jewelry, tags or stainless tumblers are part of your range, the IR source is the reason to buy this machine.
Q: What can the 15W diode do that the IR laser cannot? A: The diode handles the organic and craft materials: it cuts wood, leather, MDF, paper and felt, and engraves coated metal and some dark opaque acrylic. The two lasers cover different materials, which is why the F2 can run a mixed product line, such as a steel keychain, a wooden ornament and a leather patch, from one machine by switching the laser in the software.
Q: Can it cut metal? A: No. The F2 marks, colors and engraves metal, but it does not cut it. For thin-sheet metal cutting, look at the F1 Ultra or F2 Ultra, which use fiber lasers, or a dedicated cutter. The F2's diode can cut thin non-metals such as wood, leather and felt.
Q: How big a piece can it handle? A: The standard galvo field is 4.5" x 4.5" (115 x 115 mm), which suits keychains, tags, rings, pendants, coasters and phone-case-sized pieces. With the Slide Extension it stretches to 15.75" x 4.5", which fits rulers, pens, bookmarks and short signs. Material height goes up to 4.7" (120 mm). It is a personalizing and marking machine, not a large flat-sheet cutter.
Q: Is it really portable? A: Yes. It weighs about 10.1 lbs (4.6 kg), measures roughly 6.9" x 9.3" x 13.2", and runs from a standard 100 to 120V outlet, so one person can carry it to a craft fair and set it up on a card table. The enclosed body also keeps the laser light contained, which matters when customers are standing close.
Q: Can it engrave tumblers, rings and pens? A: Yes, with the MagSwap RA3 rotary, which is included in the Deluxe Bundle. The rotary turns cylindrical and ring-shaped items so artwork wraps evenly, and the camera and autofocus help on curved surfaces. Drinkware and rings are some of the higher-margin items a personalization business sells, so most buyers who start with the standalone add the rotary soon after.
Q: Which package should I buy? A: Standalone if you already have extraction or only work at home. F2 + Air Purifier Go if you will work at events or in a shared space where fumes matter. F2 + Slide Extension if you make long items or want batch layouts. The Deluxe Bundle if you are starting from nothing and want the rotary, Slide Extension and Desktop Smoke Purifier in one purchase. Tell us what you plan to sell and we will recommend one.
Q: How does the F2 compare with the F1 Ultra and F2 Ultra? A: The F2 is the practical business machine: dual lasers, a camera and speed at a mid price, with marking and coloring on metal. The F2 Ultra adds far more fiber power for deep engraving and metal color marking at a higher price. The F1 Ultra suits users who want a fiber laser with more cutting capability. If you are unsure which fits your products, ask us before you buy.
Q: Do I need ventilation? A: Yes. Engraving metal, wood and plastics produces fumes, even in an enclosed machine. Duct outdoors where you can. Where you cannot, such as at events or in a small studio, use a purifier: the Air Purifier Go is designed for the F2 and the Deluxe Bundle includes the Desktop Smoke Purifier.
Q: Which software does it use, and is it beginner friendly? A: The F2 runs on xTool Studio. The 50MP camera shows a live preview of the work area so you place artwork directly on the piece, and autofocus and batch processing reduce setup time on repeat jobs, so you can get a first engraving done without extensive laser experience.
Q: Is the warranty valid if I buy from The Maker's Chest? A: Yes. We are an authorized xTool dealer, so the 1-year manufacturer warranty is identical to buying direct. Consumables and shipping are excluded. You also get our US-based support alongside xTool's.
Q: What is your return policy? A: You have 75 days from the ship date to return the F2 in like-new condition for a full refund, less shipping and handling. That gives you time to test it on your own products before you commit.
Specifications
xTool F2 Specifications:
xTool F2
Specification
Laser Type
5W infrared (1064 nm) + 15W diode
Working Area
4.53" x 4.53" (115 x 115 mm); 15.75" x 4.53" (400 x 115 mm) with Slide Extension
Max. Working Speed
6,000 mm/s (236 ips)
Camera
50MP smart camera
Max. Processing Height
4.72" (120 mm)
Dimensions
6.89" x 9.33" x 13.15" (175 x 237 x 334 mm)
Weight
10.14 lb (4.6 kg)
Input
100 to 120V AC, 50/60 Hz; 25V 6.0A, 150W max
Software
xTool Studio
Safety
Class 4 laser, eye-safe design
Warranty
1 Year
Warranty
xTool F2 Warranty Details:
The xTool F2 comes with a 1-year warranty on the machine, excluding consumables and shipping.
100% money back guarantee (less shipping and handling costs) if you return the unit in like-new condition within 75 days of the ship date.
Dedicated US-based support for quick answers to setup and workflow questions.
Shipping
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
BOFA Fume Extractor and Replacement Filters
Carbide 3D CNC Routers
Crio DTF Printers
Filtrabox Fume Extractors and Replacement Filters
FumeDog Fume Extractors
GravoTech Laser Engravers
Maxce IndexX Laser Marking Production Table
OneLaser X Series
OneLaser Hydra Series
PiBurn Laser Rotary Accessories
Sunstone Welders and Accessories
THEO Laser Welders
Summary
Order cutoff: 5pm PST
Order handling: 1-3 days
Order transit: 3-7 days
Free shipping to the contiguous United States
Order Confirmation & Dispatch As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
1-7 Business Days - Delivery within the contiguous United States
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
someone will be available to sign for delivery.
there's somewhere safe the item can be left if no one will be home.
if the address is a business address, as we will require the business hours of the business and name of the building.
you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clockcustomer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
