75-Day Extended Returns - Buy With Confidence!
75-Day Extended Returns - Buy With Confidence!
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Shipping policy

We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:

  • BOFA Fume Extractor and Replacement Filters 
  • Carbide 3D CNC Routers 
  • Crio DTF Printers 
  • Filtrabox Fume Extractors and Replacement Filters
  • FumeDog Fume Extractors
  • GravoTech Laser Engravers
  • Maxce IndexX Laser Marking Production Table
  • OneLaser X Series
  • OneLaser Hydra Series
  • PiBurn Laser Rotary Accessories
  • Sunstone Welders and Accessories
  • THEO Laser Welders

Summary

  • Order cutoff: 5pm PST
  • Handling Time: 3-5 business days (Mon-Fri)
  • Transit Time: 7-10 business days (Mon-Fri)
  • Total Delivery Time: 10-15 business days (Mon-Fri)

* Some manufacturers are built to order, and the above timelines are not applicable. This included ALL Haotian products. 

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your payment card for the purchase. 

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.

If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made. 

If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will arrive to you within 10-15 business days from the date of your order.  

We will send you shipping confirmation within 48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within five business days of your order feel free to follow up with us by email at support@themakerschest.com.

Order Tracking:

Once your order has been dispatched, you will receive an email from us containing all the necessary tracking information. This email will include a tracking number and a link to the carrier's website where you can monitor the status of your shipment..

To track your order, follow these simple steps:

  1. Check your email: Look for an email from us with your order number in the subject line. This will contain your tracking number and a direct link to the carrier's tracking page.

  2. Click the tracking link: Click on the link provided in the email, which will take you directly to the carrier's website.

  3. Enter your tracking number: If needed, enter the tracking number from the email into the carrier's website to view the latest updates on your shipment.

  4. Monitor your shipment: You can check the status of your order at any time by visiting the carrier's tracking page and entering your tracking number. This will provide you with real-time updates on the location and estimated delivery time of your package.

If you encounter any issues with tracking your order or have any questions, please do not hesitate to contact us via phone or email for assistance. Contact information is at the bottom of this page.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our Returns & Refunds Policy  and follow the steps outlined.

Missing items:

We strive to ensure that all orders are complete and accurate, but sometimes mistakes can happen. If you find that an item is missing from your order, please follow the steps below:

  • Check the packaging: Sometimes, smaller items may be packed within other items or hidden within the packaging. Carefully inspect all packaging materials to ensure the missing item is not overlooked.
  • Review the packing slip: Compare the items received with the packing slip included in your package. This will help verify whether an item was marked as shipped but not included.
  • Contact customer support: If you have confirmed that an item is missing, please contact us as soon as possible. Provide the following information to help us resolve the issue quickly:
    • Your order number
    • A detailed description of the missing item
    • Photos of the received items and the packaging, if possible
  • Resolution process: Our customer support team will investigate the issue and work to resolve it promptly. We may need to verify the missing item with our warehouse team and carrier. Depending on the outcome, we will offer to send you the missing item, issue a refund, or offer an alternative solution.


Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilizes power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be un-available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.

Contact Us

Should you have any questions about this policy, or if you would like to exercise any of the rights available to you, please contact us using one of the methods below:

Phone: +1-833-962-5377

Email: support@themakerschest.com

Address: 2333 Brickell Ave, D1 #01, Miami, FL 33129, USA

Our business hours are 9am - 6pm PST (Mon-Fri). 

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