Shapeoko 5.1 Pro 4x2 CNC Router + 65mm Spindle
By Carbide 3D
FOUND A LOWER PRICE?
Send us a request and we’ll beat it today — guaranteed!
(Jun 15 – Jun 24)
By Carbide 3D
Send us a request and we’ll beat it today — guaranteed!
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor. Also, Shapeoko 5.1 Pro leg kits have a lead time of 17 days. If ordering the legs, they will all ship as one package once the legs are available.]
Most CNC projects don't require a 4-foot square cutting area. But many do require 4-foot length — and that's the key dimension the 4×2 unlocks that the 2×2 doesn't.
Cabinet doors run long. Sign panels run long. Stair treads, guitar blanks, shelf components, furniture aprons, and decorative panels all run long. With a 24.5" depth, the 4×2 handles the width of most standard stock without cutting it down — and the machine's open front-to-back design means you can index longer material through for even bigger jobs.
The Shapeoko 5.1 Pro 4×2 has a 60" × 35" footprint — the same front-to-back depth as the 2×2, just wider. That depth measurement is the one that determines whether the machine fits in your space, and at 35" deep, it works in garages and workshop layouts where a 4×4 (59" deep) simply can't go.
The Shapeoko 5 Pro 4×2 is the ultimate desktop-class CNC router for those who demand scalability, rigidity, and precision—all in one robust machine.
The Shapeoko 5.1 Pro is built from a rigid base, custom extrusions, linear rails, and ballscrews. No round rails, nothing unsupported, no belts, leadscrews, or gear racks. You can push the machine harder and get more accurate parts than ever before. Weldsmartly
Every component in the motion system was specified for machines larger and heavier than this one:
HG-15 Linear Rails on every axis — sealed and plugged against dust, built for much larger industrial machines, providing rigidity that eliminates deflection and chatter under cutting load.
16mm Ballscrews (X and Y, 20mm pitch) with custom dust wipers and dual angular-contact bearing mounts at each end. Backlash is kept to a minimum. Positional accuracy is ±50µm per 300mm — a level of precision that matters when parts need to fit together or when repeat cuts need to land in the same place job after job.
HDZ Z-Axis from the Shapeoko HDM — a 16mm ballscrew at 10mm pitch that was originally designed for the HDM and adapted for the 5.1 Pro. 6.1" of total travel, 4" clearance from table to gantry with the Hybrid Table installed. More than enough headroom for sign blanks, thick slabs, and fixture setups.
Precision-Machined Extrusions — all motion hardware mounts to extrusions machined in-house, not to T-slots. No rail twist, no mounting surface error over the full 4-foot travel length.
The jump from 2×2 to 4×2 isn't incremental — it's categorical. Here are the production capabilities that become available at 4-foot length that aren't practical on a 2×2:
Cabinetry and millwork — full-height cabinet door panels, face frame components, drawer fronts at full width, and decorative molding profiles.
Sign production — standard real estate sign blanks, retail signs, wayfinding panels, and personalized large-format gifts.
Furniture components — table aprons, bench tops, headboard sections, and chair backs at real furniture scale.
Long-format batch production — nest multiple smaller parts across the full 4-foot length and run longer between tool changes and material reloads. More parts per setup, more revenue per hour.
Long aluminum stock — brackets, extrusions, and custom aluminum profiles that exceed 2-foot lengths.
CNC machines that are missing critical parts are frustrating and expensive. They cause you to spend time and money completing a machine you bought to make parts. The Shapeoko 5.1 Pro 4×2 ships with everything needed to run from day one: Weldsmartly
Hybrid T-Slot Table — T-slot tracks for clamps, fixtures, and vises. The foundation the machine is built on and the workholding system you'll use every day. Six Essentials Clamps and 12 Teez-Nutz T-nuts included.
BitSetter — automatic tool length measurement. Multi-tool jobs run with automatic Z-compensation — no manual re-zeroing between tool changes.
Power Pendant — a 2-meter tethered remote with emergency stop and feedhold button. Mount it where you stand during jobs.
Sweepy 65mm V2 Dust Boot — connects to your shop vacuum (not included) and contains chips and dust at the cutting zone.
Carbide Create — Carbide 3D's free 2D/3D CAD/CAM software. Handles profiles, pockets, V-carving, inlays, and 3D relief work. Accepts G-code from any third-party CAM software if you prefer Fusion 360, VCarve, or others.
Carbide Motion — the machine controller software. Free, continuously updated, supported by Carbide 3D.
LED Gantry Lighting — illuminates the cut zone from above for clear visibility during operation.
#201 .25" Flat Endmill, assembly tools, and collet wrench.
What you provide: a 65mm trim router or VFD spindle (see FAQ), a computer, and a shop vacuum.
For the first 60 days of ownership, Carbide 3D will replace or repair any Carbide 3D-branded item that gets damaged — even if it's your fault. This covers broken bits, crashed spindles, damaged clamps, and operator errors during the learning period. It's in addition to the standard 1-year warranty, and no other CNC manufacturer offers it at this level.
The guarantee is Carbide 3D's direct policy and applies regardless of where the machine is purchased.
The Shapeoko 5.1 Pro 4×2 is available from Carbide 3D directly and from official resellers. Here's what changes when you order through The Maker's Chest:
Shipping note: The Shapeoko 5.1 Pro 4×2 ships in multiple boxes. A flat shipping fee applies and appears at checkout — this reflects Carbide 3D's distributor shipping policy, which we honor as an official reseller.
Your Shapeoko 5 Pro 4×2 package includes everything required to get started immediately:
From assembly to your first cut, Carbide 3D provides all the tools, software, and support to get you up and running quickly.
Q: What's the difference between the 4×2 and the 2×2? Is the 4×2 worth the step up?
A: The 4×2 adds 4-foot length — 48.7" of X travel versus 24.5" on the 2×2. The footprint only grows in width: both are 35" deep. If any of your regular projects require material longer than about 22", the 4×2 is the right choice. Cabinet doors, full-length sign blanks, long boards, and large panel batches all require 4-foot travel. If your work is primarily smaller parts, gifts, and components under 20" in their longest dimension, the 2×2 covers it at lower cost.
Q: What's the difference between the 4×2 and the 4×4?
A: The 4×4 adds Y-axis depth — 48.7" versus 24.5" on the 4×2 — enabling true 4-foot wide material processing and larger batch layouts. The tradeoff is footprint: the 4×4 is 59" deep versus 35" for the 4×2. If your work requires cutting standard 4-foot wide sheet goods or you need the largest possible batch area, the 4×4 is worth the space. If 4-foot length is what you need and depth isn't a constraint you're working around, the 4×2 delivers exactly that at a smaller footprint and lower price.
Q: What router should I choose — Carbide Compact Router or VFD Spindle?
A: The Carbide Compact Router is the right choice for most users — purpose-built for CNC, quiet enough for a workshop, runs on 110V, includes precision collets, and is straightforward to use. The VFD Spindle is the step up for shops running the machine for extended production hours — it's water-cooled, quieter still, and sets RPM automatically via G-code rather than manually. If you're just getting started or running the machine casually, the Compact Router is excellent. If you're running long production shifts regularly, the VFD Spindle pays for itself in reduced fatigue and longer tool life. Add either at checkout.
Q: Can it cut aluminum?
A: Yes. Use a quality carbide cutter and you'll be able to cut aluminum as easily as wood — just a little slower. The HG-15 rails and ballscrew motion system provide the rigidity needed for aluminum at reasonable depth-of-cut and feed rate combinations. For the best aluminum results, the VFD Spindle upgrade is recommended over a trim router. The 5.1 Pro is not designed for ferrous metals (steel, cast iron) — those require a dedicated metal-cutting CNC.
Q: Does it fit standard full-size sheets?
A: The 4×2 fits material up to 48.7" in length and 24.5" in depth. Standard 4×8 sheets are 48" wide and 96" long — so the 4×2 handles full 4-foot material width and processes the 8-foot length in sections with the open front-to-back design. For simultaneous 4×4 cutting without repositioning, the 4×4 configuration is required.
Q: What software does it include, and can I use other CAM software?
A: Carbide Create (2D/3D CAD/CAM) and Carbide Motion (machine controller) are both included free. Both run on Windows and macOS, are continuously updated by Carbide 3D, and are supported as part of the complete machine system. The Shapeoko 5.1 Pro also accepts standard G-code, so Fusion 360, VCarve, Aspire, MeshCAM, and any other G-code-outputting CAM software work directly. Carbide Create Pro (upgrade for 3D carving) is available separately from Carbide 3D.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: For the first 60 days of ownership, Carbide 3D covers damage to any Carbide 3D-branded item — even through operator error. Broken endmill from a crash, damaged dust boot from a fixturing mistake, anything Carbide 3D made — covered. It's specifically designed for the learning period when new CNC owners are most likely to make the kind of mistakes that come with learning. This is in addition to the 1-year warranty on all parts and electronics, and applies regardless of where you purchase.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window gives you real evaluation time — enough to assemble the machine, run your actual job types, and confirm the 4×2 format fits your production needs before you're locked in. Our USA-based expert support team is reachable by phone and email throughout assembly and production ramp-up. If you're undecided between the 4×2 and another size, we'll give you a straight recommendation based on your actual projects and workspace.
| Specification | Details |
|---|---|
| Ballscrew X/Y | 16 mm diameter, 20 mm pitch (with custom wiper) |
| Ballscrew Z | 16 mm diameter, 10 mm pitch |
| Linear Rails | HG-15 industrial linear rails |
| Homing Switches | Inductive sensors, dual Y homing |
| Ballscrew Accuracy | ±50 µm per 300 mm |
| Step Length (X/Y) | 0.012 mm |
| Step Length (Z) | 0.006 mm |
| Spindle Mount | 65 mm diameter |
| Total Z Travel | 6.1 in (5.51 in with Sweepy Pro) |
| Clearance with Hybrid Table | 4 in |
| Clearance without Hybrid Table | 5 in |
| Gantry Shift (Joinery) | 3.15 in |
| T-Slot Spacing | 4.04 in center-to-center |
| Voltage | 110 V or 220 V (auto-switching) |
| Amperage | 4 A (machine only) |
| AC Plug | IEC C14 to NEMA 5-15P (standard U.S. plug) |
| Machine Travel | 48.7 in (X) × 24.53 in (Y) |
| Machine Footprint | 60 in (X) × 35 in (Y) × 23.25 in (Z) |
| Shipping Box 1 | 67 in × 17 in × 17 in — 100 lbs |
| Shipping Box 2 | 65 in × 16 in × 16 in — 93 lbs |
| Operating Systems | Windows 10/11 (64-bit), macOS 10.14+ |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor. Also, Shapeoko 5.1 Pro leg kits have a lead time of 17 days. If ordering the legs, they will all ship as one package once the legs are available.]
Most CNC projects don't require a 4-foot square cutting area. But many do require 4-foot length — and that's the key dimension the 4×2 unlocks that the 2×2 doesn't.
Cabinet doors run long. Sign panels run long. Stair treads, guitar blanks, shelf components, furniture aprons, and decorative panels all run long. With a 24.5" depth, the 4×2 handles the width of most standard stock without cutting it down — and the machine's open front-to-back design means you can index longer material through for even bigger jobs.
The Shapeoko 5.1 Pro 4×2 has a 60" × 35" footprint — the same front-to-back depth as the 2×2, just wider. That depth measurement is the one that determines whether the machine fits in your space, and at 35" deep, it works in garages and workshop layouts where a 4×4 (59" deep) simply can't go.
The Shapeoko 5 Pro 4×2 is the ultimate desktop-class CNC router for those who demand scalability, rigidity, and precision—all in one robust machine.
The Shapeoko 5.1 Pro is built from a rigid base, custom extrusions, linear rails, and ballscrews. No round rails, nothing unsupported, no belts, leadscrews, or gear racks. You can push the machine harder and get more accurate parts than ever before. Weldsmartly
Every component in the motion system was specified for machines larger and heavier than this one:
HG-15 Linear Rails on every axis — sealed and plugged against dust, built for much larger industrial machines, providing rigidity that eliminates deflection and chatter under cutting load.
16mm Ballscrews (X and Y, 20mm pitch) with custom dust wipers and dual angular-contact bearing mounts at each end. Backlash is kept to a minimum. Positional accuracy is ±50µm per 300mm — a level of precision that matters when parts need to fit together or when repeat cuts need to land in the same place job after job.
HDZ Z-Axis from the Shapeoko HDM — a 16mm ballscrew at 10mm pitch that was originally designed for the HDM and adapted for the 5.1 Pro. 6.1" of total travel, 4" clearance from table to gantry with the Hybrid Table installed. More than enough headroom for sign blanks, thick slabs, and fixture setups.
Precision-Machined Extrusions — all motion hardware mounts to extrusions machined in-house, not to T-slots. No rail twist, no mounting surface error over the full 4-foot travel length.
The jump from 2×2 to 4×2 isn't incremental — it's categorical. Here are the production capabilities that become available at 4-foot length that aren't practical on a 2×2:
Cabinetry and millwork — full-height cabinet door panels, face frame components, drawer fronts at full width, and decorative molding profiles.
Sign production — standard real estate sign blanks, retail signs, wayfinding panels, and personalized large-format gifts.
Furniture components — table aprons, bench tops, headboard sections, and chair backs at real furniture scale.
Long-format batch production — nest multiple smaller parts across the full 4-foot length and run longer between tool changes and material reloads. More parts per setup, more revenue per hour.
Long aluminum stock — brackets, extrusions, and custom aluminum profiles that exceed 2-foot lengths.
CNC machines that are missing critical parts are frustrating and expensive. They cause you to spend time and money completing a machine you bought to make parts. The Shapeoko 5.1 Pro 4×2 ships with everything needed to run from day one: Weldsmartly
Hybrid T-Slot Table — T-slot tracks for clamps, fixtures, and vises. The foundation the machine is built on and the workholding system you'll use every day. Six Essentials Clamps and 12 Teez-Nutz T-nuts included.
BitSetter — automatic tool length measurement. Multi-tool jobs run with automatic Z-compensation — no manual re-zeroing between tool changes.
Power Pendant — a 2-meter tethered remote with emergency stop and feedhold button. Mount it where you stand during jobs.
Sweepy 65mm V2 Dust Boot — connects to your shop vacuum (not included) and contains chips and dust at the cutting zone.
Carbide Create — Carbide 3D's free 2D/3D CAD/CAM software. Handles profiles, pockets, V-carving, inlays, and 3D relief work. Accepts G-code from any third-party CAM software if you prefer Fusion 360, VCarve, or others.
Carbide Motion — the machine controller software. Free, continuously updated, supported by Carbide 3D.
LED Gantry Lighting — illuminates the cut zone from above for clear visibility during operation.
#201 .25" Flat Endmill, assembly tools, and collet wrench.
What you provide: a 65mm trim router or VFD spindle (see FAQ), a computer, and a shop vacuum.
For the first 60 days of ownership, Carbide 3D will replace or repair any Carbide 3D-branded item that gets damaged — even if it's your fault. This covers broken bits, crashed spindles, damaged clamps, and operator errors during the learning period. It's in addition to the standard 1-year warranty, and no other CNC manufacturer offers it at this level.
The guarantee is Carbide 3D's direct policy and applies regardless of where the machine is purchased.
The Shapeoko 5.1 Pro 4×2 is available from Carbide 3D directly and from official resellers. Here's what changes when you order through The Maker's Chest:
Shipping note: The Shapeoko 5.1 Pro 4×2 ships in multiple boxes. A flat shipping fee applies and appears at checkout — this reflects Carbide 3D's distributor shipping policy, which we honor as an official reseller.
Your Shapeoko 5 Pro 4×2 package includes everything required to get started immediately:
From assembly to your first cut, Carbide 3D provides all the tools, software, and support to get you up and running quickly.
Q: What's the difference between the 4×2 and the 2×2? Is the 4×2 worth the step up?
A: The 4×2 adds 4-foot length — 48.7" of X travel versus 24.5" on the 2×2. The footprint only grows in width: both are 35" deep. If any of your regular projects require material longer than about 22", the 4×2 is the right choice. Cabinet doors, full-length sign blanks, long boards, and large panel batches all require 4-foot travel. If your work is primarily smaller parts, gifts, and components under 20" in their longest dimension, the 2×2 covers it at lower cost.
Q: What's the difference between the 4×2 and the 4×4?
A: The 4×4 adds Y-axis depth — 48.7" versus 24.5" on the 4×2 — enabling true 4-foot wide material processing and larger batch layouts. The tradeoff is footprint: the 4×4 is 59" deep versus 35" for the 4×2. If your work requires cutting standard 4-foot wide sheet goods or you need the largest possible batch area, the 4×4 is worth the space. If 4-foot length is what you need and depth isn't a constraint you're working around, the 4×2 delivers exactly that at a smaller footprint and lower price.
Q: What router should I choose — Carbide Compact Router or VFD Spindle?
A: The Carbide Compact Router is the right choice for most users — purpose-built for CNC, quiet enough for a workshop, runs on 110V, includes precision collets, and is straightforward to use. The VFD Spindle is the step up for shops running the machine for extended production hours — it's water-cooled, quieter still, and sets RPM automatically via G-code rather than manually. If you're just getting started or running the machine casually, the Compact Router is excellent. If you're running long production shifts regularly, the VFD Spindle pays for itself in reduced fatigue and longer tool life. Add either at checkout.
Q: Can it cut aluminum?
A: Yes. Use a quality carbide cutter and you'll be able to cut aluminum as easily as wood — just a little slower. The HG-15 rails and ballscrew motion system provide the rigidity needed for aluminum at reasonable depth-of-cut and feed rate combinations. For the best aluminum results, the VFD Spindle upgrade is recommended over a trim router. The 5.1 Pro is not designed for ferrous metals (steel, cast iron) — those require a dedicated metal-cutting CNC.
Q: Does it fit standard full-size sheets?
A: The 4×2 fits material up to 48.7" in length and 24.5" in depth. Standard 4×8 sheets are 48" wide and 96" long — so the 4×2 handles full 4-foot material width and processes the 8-foot length in sections with the open front-to-back design. For simultaneous 4×4 cutting without repositioning, the 4×4 configuration is required.
Q: What software does it include, and can I use other CAM software?
A: Carbide Create (2D/3D CAD/CAM) and Carbide Motion (machine controller) are both included free. Both run on Windows and macOS, are continuously updated by Carbide 3D, and are supported as part of the complete machine system. The Shapeoko 5.1 Pro also accepts standard G-code, so Fusion 360, VCarve, Aspire, MeshCAM, and any other G-code-outputting CAM software work directly. Carbide Create Pro (upgrade for 3D carving) is available separately from Carbide 3D.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: For the first 60 days of ownership, Carbide 3D covers damage to any Carbide 3D-branded item — even through operator error. Broken endmill from a crash, damaged dust boot from a fixturing mistake, anything Carbide 3D made — covered. It's specifically designed for the learning period when new CNC owners are most likely to make the kind of mistakes that come with learning. This is in addition to the 1-year warranty on all parts and electronics, and applies regardless of where you purchase.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window gives you real evaluation time — enough to assemble the machine, run your actual job types, and confirm the 4×2 format fits your production needs before you're locked in. Our USA-based expert support team is reachable by phone and email throughout assembly and production ramp-up. If you're undecided between the 4×2 and another size, we'll give you a straight recommendation based on your actual projects and workspace.
| Specification | Details |
|---|---|
| Ballscrew X/Y | 16 mm diameter, 20 mm pitch (with custom wiper) |
| Ballscrew Z | 16 mm diameter, 10 mm pitch |
| Linear Rails | HG-15 industrial linear rails |
| Homing Switches | Inductive sensors, dual Y homing |
| Ballscrew Accuracy | ±50 µm per 300 mm |
| Step Length (X/Y) | 0.012 mm |
| Step Length (Z) | 0.006 mm |
| Spindle Mount | 65 mm diameter |
| Total Z Travel | 6.1 in (5.51 in with Sweepy Pro) |
| Clearance with Hybrid Table | 4 in |
| Clearance without Hybrid Table | 5 in |
| Gantry Shift (Joinery) | 3.15 in |
| T-Slot Spacing | 4.04 in center-to-center |
| Voltage | 110 V or 220 V (auto-switching) |
| Amperage | 4 A (machine only) |
| AC Plug | IEC C14 to NEMA 5-15P (standard U.S. plug) |
| Machine Travel | 48.7 in (X) × 24.53 in (Y) |
| Machine Footprint | 60 in (X) × 35 in (Y) × 23.25 in (Z) |
| Shipping Box 1 | 67 in × 17 in × 17 in — 100 lbs |
| Shipping Box 2 | 65 in × 16 in × 16 in — 93 lbs |
| Operating Systems | Windows 10/11 (64-bit), macOS 10.14+ |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
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