Shapeoko HDM CNC Router
By Carbide 3D
FOUND A LOWER PRICE?
Send us a request and we’ll beat it today — guaranteed!
(Jun 15 – Jun 24)
By Carbide 3D
Send us a request and we’ll beat it today — guaranteed!
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor.]
Most desktop CNC routers are designed around a fundamental compromise: they use the minimum motion system components needed to function, keeping cost down and accepting the accuracy and rigidity penalties that come with it. V-wheels wear and develop slop. Belt drives introduce compliance under cutting load. Trim router spindles deflect and chatter on aluminum.
The Shapeoko HDM was designed with the opposite philosophy: start with industrial-grade components and build a machine around them.
Technically, the HG-15 linear bearings are way too much for a CNC router of this size — but Carbide 3D doesn't think you'll mind. Combined with 16mm ballscrews on every axis, dual angular contact bearings at each ballscrew mount, and custom dust wipers, the HDM's motion system delivers power directly to the cut with minimum deflection and backlash. No compliance. No slop. No progressively degrading accuracy as the machine accumulates hours.

The Shapeoko HDM's rigidity starts at the bottom with the all-aluminum Hybrid Table — a flat, stable base for the machine and a flexible workholding platform for your projects. The Hybrid Table combines T-slot tracks with threaded holes, supporting clamps, fixtures, and vises without the warping and dimensional inconsistency of MDF-based spoilboards that other machines rely on.
Moving up the machine, the extrusions are custom-made specifically for the HDM, machined in-house for maximum dimensional accuracy, and anodized locally. At the end of each extrusion: precision-machined aluminum end plates up to 30mm thick. The result is a frame that doesn't twist, flex, or shift under cutting load — a prerequisite for accurate machining in aluminum, where every 0.1mm of frame deflection shows up in the finished part.
The entire machine ships fully assembled via freight, arriving on a pallet ready to set up. No build process. No alignment. Level it, connect the coolant, connect the power, and start cutting.
The choice of spindle determines more about what a CNC router can actually do than almost any other component. Trim routers — the spindle choice on most desktop machines — run air-cooled and loud, heat up under sustained load, and have limited RPM control. For occasional wood carving, they work. For production machining in aluminum, they're a liability.
The HDM uses a 4-pole 80mm water-cooled spindle controlled by a VFD (Variable Frequency Drive):
Water cooling means the spindle runs at a consistent temperature regardless of how long the job runs. There's no thermal throttling, no forced rest intervals, no degrading performance after 30 minutes of sustained cutting. The included CW-3000 chiller circulates coolant through the spindle continuously during operation.
VFD control means the spindle RPM is set automatically from your G-code — 8,000 to 24,000 RPM across the range. You don't manually start or set the spindle between operations. The custom VFD interface board also filters AC power lines to reduce electrical noise from the VFD back into the supply, keeping the controller and computer environment clean.
Power output: The 110V version delivers approximately 1.5kW; the 220V version delivers 2.2kW. The 220V version is the right choice for any shop that wants maximum cutting performance in aluminum and brass.
The spindle uses an ER-20 collet holding cutters up to 1/2" (13mm), with 0.01mm runout — the precision that makes the difference between clean, accurate part edges and tool chatter marks.
Shapeoko was built for woodworking, but its rigid frame and powerful spindle options make it a great choice for cutting aluminum and other metals. The HDM takes that capability to a level that puts it in a different category from the standard Shapeoko lineup.
The combination of HG-15 rails, 16mm ballscrews, 30mm-thick end plates, and a 2.2kW water-cooled spindle provides the rigidity and power required for aggressive aluminum toolpaths — full-depth pocketing, contour milling, and part production that would stall or chatter on any belt-driven machine.
Common applications in production shops running the HDM include: custom aluminum fixturing and brackets, prototype mechanical parts, enclosures and panels, brass jewelry and hardware, and carbon fiber composites. For woodworking shops, the same rigidity that handles aluminum also means crisper, more accurate cuts in hardwoods and composites than any V-wheel or belt machine can produce.
The 27" × 24" (690mm × 610mm) cutting area handles most production part sizes, with threaded holes on the front face for edge-machining workpieces that extend off the table.

Shapeoko is made in the USA, in Carbide 3D's factory in Illinois. The HDM is no exception — the extrusions are machined and anodized locally, and the machine is assembled and tested before shipping.
Software is included and genuinely capable:
Carbide Create — Carbide 3D's free 2D/3D CAD/CAM software, updated continuously and optimized for Shapeoko machines. Handles 2D profiles, pockets, V-carving, inlays, and 3D relief work. If you prefer other software (Fusion 360, VCarve, Aspire), the HDM is fully compatible — standard G-code output from any CAM package runs directly.
Carbide Motion — the machine controller software that manages job execution, homing, jogging, tool changes, and BitSetter interaction. Reliable, actively maintained, and free for all Shapeoko owners indefinitely.
BitSetter HDM — automatically measures tool length after every tool change, so the machine always knows exactly where the cutting edge is. Multi-tool jobs with automatic tool length compensation run without manual re-zeroing.
Sweepy 80mm Dust Boot — keeps chips contained at the cutting zone, a meaningful quality-of-life improvement for long runs in wood and plastics.
One of the unique policies Carbide 3D offers that no other CNC manufacturer matches: for the first 60 days of ownership, if you damage the machine — even through operator error — Carbide 3D covers the repair or replacement. You're learning on a machine worth thousands of dollars. That learning period is covered.
This guarantee is Carbide 3D's direct policy and applies regardless of where you purchase the machine.
The Shapeoko HDM is available from Carbide 3D directly and through official resellers. Here's what changes when you buy through The Maker's Chest:
Note on shipping: The Shapeoko HDM ships via freight to the US and Canada. A flat shipping fee applies and will appear at checkout — this reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official reseller.

Everything you need for professional-grade CNC machining comes in one complete package — no add-ons required.
Q: What's the difference between the Shapeoko HDM and the Shapeoko 5.1 Pro?
A: Fundamentally, the Shapeoko HDM is a more powerful machine and ideal if you want to primarily cut aluminum and brass. The Shapeoko 5.1 Pro is a great option that gets close when paired with Carbide 3D's VFD spindle, at a lower price point with larger cutting size options available. The HDM's key advantages are the heavier extrusions, the integrated water-cooled spindle (standard, not an upgrade option), and the all-aluminum Hybrid Table. If aluminum and brass machining are your primary materials, the HDM is the clear choice. If your primary work is wood and plastics with occasional metal, the 5.1 Pro offers good value. Our team can help you choose.
Q: What materials can the HDM cut?
A: Hardwoods (oak, walnut, maple), MDF, plywood, plastics, acrylic, composites, carbon fiber, wax, foam, polyurethane tooling board, aluminum, brass, and copper. Use a quality carbide cutter and you'll be able to cut aluminum as easily as wood — just a little slower. It is not designed for ferrous metals (steel, stainless steel, cast iron) — those require a dedicated metal-cutting CNC machine.
Q: Does it ship assembled?
A: Yes — the Shapeoko HDM ships fully assembled via freight on a pallet. It will take two people (or some creative rigging) to move it from the pallet to your table. Once positioned, connect the coolant lines and power, load the software, and you're ready to run.
Q: What power does it require?
A: Two configurations are available. The 110V version requires two standard 110V outlets (for the chiller and motion electronics) plus a dedicated 110V/15A outlet for the spindle. The 220V version requires two 110V outlets plus a 220V/12A outlet for the spindle. The 220V version delivers 2.2kW versus 1.5kW on 110V — a significant performance difference for heavy aluminum cutting.
Q: Do I need to provide anything beyond the machine?
A: Yes — 9 liters of antifreeze for the spindle chiller (standard automotive antifreeze works). Everything else — collets, endmill, BitSetter, clamps, dust boot, software — is included in the box.
Q: What is the BitSetter HDM and how does it work?
A: The BitSetter is a precision tool length probe mounted on the machine table. Every time you change tools during a multi-tool job, Carbide Motion automatically measures the new tool's length and updates the Z-axis zero accordingly. Multi-tool jobs run with automatic length compensation — no manual re-zeroing between tool changes, no Z-axis errors from different tool lengths.
Q: What software is compatible beyond Carbide Create?
A: The HDM runs standard G-code, making it compatible with any CAM software that outputs G-code — including Fusion 360, VCarve, Aspire, MeshCAM, and more. Carbide Create and Carbide Motion are included free and work well for most applications. If you already work in another CAM environment, your workflow transfers directly.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: Carbide 3D's direct policy for the first 60 days of ownership covers damage to the machine — even if it's your fault. This is designed to let new owners learn without fear of an expensive mistake ending their CNC journey. It applies regardless of where you purchase the machine.
Q: Is the HDM available for international shipping?
A: The Shapeoko HDM can only be shipped to the US and Canada. International customers looking for a similar machine should consider the Shapeoko 5.1 Pro, which has broader shipping availability.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window gives you significantly more evaluation time than Carbide 3D's direct policy. Our USA-based expert support team is reachable by phone and email throughout your setup and production ramp-up — in addition to Carbide 3D's own support, you have a second line of knowledgeable help available when you need it. If the machine isn't right for your application, we'll work with you on a return.
| Specifications | Details |
|---|---|
| X-Axis Travel | 690 mm (27 in) |
| Y-Axis Travel | 610 mm (24 in, 75 mm over front) |
| Z-Axis Travel | 145 mm (5.7 in) |
| Z Clearance (Gantry) | 145 mm |
| Table Width (X) | 795 mm |
| Table Depth (Y) | 539.5 mm |
| Machine Width | 1063 mm |
| Machine Depth | 961 mm |
| Machine Weight | 120 kg |
| Spindle RPM Range | 8 000 – 24 000 RPM |
| Spindle Power | 1.5 kW (110 V) / 2.2 kW (220 V) |
| Collet Type | ER-20 |
| Maximum Tool Diameter | 13 mm (½″) |
| Runout | 0.01 mm |
| Cooling System | CW-3000, 9 L capacity |
| Rapid Traverse (X/Y/Z) | 5000 mm/min |
| Max Cutting Feed Rate (X/Y/Z) | 5000 mm/min |
| Power Requirements | 2 × 110 V outlets (chiller + electronics), 1 × 15 A outlet (spindle) |
Click the links below to download product manuals for the Shapeoko HDM CNC Router
Shapeoko HDM CNC Router Product Manual Downloads:
| Shapeoko HDM CNC Router Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor.]
Most desktop CNC routers are designed around a fundamental compromise: they use the minimum motion system components needed to function, keeping cost down and accepting the accuracy and rigidity penalties that come with it. V-wheels wear and develop slop. Belt drives introduce compliance under cutting load. Trim router spindles deflect and chatter on aluminum.
The Shapeoko HDM was designed with the opposite philosophy: start with industrial-grade components and build a machine around them.
Technically, the HG-15 linear bearings are way too much for a CNC router of this size — but Carbide 3D doesn't think you'll mind. Combined with 16mm ballscrews on every axis, dual angular contact bearings at each ballscrew mount, and custom dust wipers, the HDM's motion system delivers power directly to the cut with minimum deflection and backlash. No compliance. No slop. No progressively degrading accuracy as the machine accumulates hours.

The Shapeoko HDM's rigidity starts at the bottom with the all-aluminum Hybrid Table — a flat, stable base for the machine and a flexible workholding platform for your projects. The Hybrid Table combines T-slot tracks with threaded holes, supporting clamps, fixtures, and vises without the warping and dimensional inconsistency of MDF-based spoilboards that other machines rely on.
Moving up the machine, the extrusions are custom-made specifically for the HDM, machined in-house for maximum dimensional accuracy, and anodized locally. At the end of each extrusion: precision-machined aluminum end plates up to 30mm thick. The result is a frame that doesn't twist, flex, or shift under cutting load — a prerequisite for accurate machining in aluminum, where every 0.1mm of frame deflection shows up in the finished part.
The entire machine ships fully assembled via freight, arriving on a pallet ready to set up. No build process. No alignment. Level it, connect the coolant, connect the power, and start cutting.
The choice of spindle determines more about what a CNC router can actually do than almost any other component. Trim routers — the spindle choice on most desktop machines — run air-cooled and loud, heat up under sustained load, and have limited RPM control. For occasional wood carving, they work. For production machining in aluminum, they're a liability.
The HDM uses a 4-pole 80mm water-cooled spindle controlled by a VFD (Variable Frequency Drive):
Water cooling means the spindle runs at a consistent temperature regardless of how long the job runs. There's no thermal throttling, no forced rest intervals, no degrading performance after 30 minutes of sustained cutting. The included CW-3000 chiller circulates coolant through the spindle continuously during operation.
VFD control means the spindle RPM is set automatically from your G-code — 8,000 to 24,000 RPM across the range. You don't manually start or set the spindle between operations. The custom VFD interface board also filters AC power lines to reduce electrical noise from the VFD back into the supply, keeping the controller and computer environment clean.
Power output: The 110V version delivers approximately 1.5kW; the 220V version delivers 2.2kW. The 220V version is the right choice for any shop that wants maximum cutting performance in aluminum and brass.
The spindle uses an ER-20 collet holding cutters up to 1/2" (13mm), with 0.01mm runout — the precision that makes the difference between clean, accurate part edges and tool chatter marks.
Shapeoko was built for woodworking, but its rigid frame and powerful spindle options make it a great choice for cutting aluminum and other metals. The HDM takes that capability to a level that puts it in a different category from the standard Shapeoko lineup.
The combination of HG-15 rails, 16mm ballscrews, 30mm-thick end plates, and a 2.2kW water-cooled spindle provides the rigidity and power required for aggressive aluminum toolpaths — full-depth pocketing, contour milling, and part production that would stall or chatter on any belt-driven machine.
Common applications in production shops running the HDM include: custom aluminum fixturing and brackets, prototype mechanical parts, enclosures and panels, brass jewelry and hardware, and carbon fiber composites. For woodworking shops, the same rigidity that handles aluminum also means crisper, more accurate cuts in hardwoods and composites than any V-wheel or belt machine can produce.
The 27" × 24" (690mm × 610mm) cutting area handles most production part sizes, with threaded holes on the front face for edge-machining workpieces that extend off the table.

Shapeoko is made in the USA, in Carbide 3D's factory in Illinois. The HDM is no exception — the extrusions are machined and anodized locally, and the machine is assembled and tested before shipping.
Software is included and genuinely capable:
Carbide Create — Carbide 3D's free 2D/3D CAD/CAM software, updated continuously and optimized for Shapeoko machines. Handles 2D profiles, pockets, V-carving, inlays, and 3D relief work. If you prefer other software (Fusion 360, VCarve, Aspire), the HDM is fully compatible — standard G-code output from any CAM package runs directly.
Carbide Motion — the machine controller software that manages job execution, homing, jogging, tool changes, and BitSetter interaction. Reliable, actively maintained, and free for all Shapeoko owners indefinitely.
BitSetter HDM — automatically measures tool length after every tool change, so the machine always knows exactly where the cutting edge is. Multi-tool jobs with automatic tool length compensation run without manual re-zeroing.
Sweepy 80mm Dust Boot — keeps chips contained at the cutting zone, a meaningful quality-of-life improvement for long runs in wood and plastics.
One of the unique policies Carbide 3D offers that no other CNC manufacturer matches: for the first 60 days of ownership, if you damage the machine — even through operator error — Carbide 3D covers the repair or replacement. You're learning on a machine worth thousands of dollars. That learning period is covered.
This guarantee is Carbide 3D's direct policy and applies regardless of where you purchase the machine.
The Shapeoko HDM is available from Carbide 3D directly and through official resellers. Here's what changes when you buy through The Maker's Chest:
Note on shipping: The Shapeoko HDM ships via freight to the US and Canada. A flat shipping fee applies and will appear at checkout — this reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official reseller.

Everything you need for professional-grade CNC machining comes in one complete package — no add-ons required.
Q: What's the difference between the Shapeoko HDM and the Shapeoko 5.1 Pro?
A: Fundamentally, the Shapeoko HDM is a more powerful machine and ideal if you want to primarily cut aluminum and brass. The Shapeoko 5.1 Pro is a great option that gets close when paired with Carbide 3D's VFD spindle, at a lower price point with larger cutting size options available. The HDM's key advantages are the heavier extrusions, the integrated water-cooled spindle (standard, not an upgrade option), and the all-aluminum Hybrid Table. If aluminum and brass machining are your primary materials, the HDM is the clear choice. If your primary work is wood and plastics with occasional metal, the 5.1 Pro offers good value. Our team can help you choose.
Q: What materials can the HDM cut?
A: Hardwoods (oak, walnut, maple), MDF, plywood, plastics, acrylic, composites, carbon fiber, wax, foam, polyurethane tooling board, aluminum, brass, and copper. Use a quality carbide cutter and you'll be able to cut aluminum as easily as wood — just a little slower. It is not designed for ferrous metals (steel, stainless steel, cast iron) — those require a dedicated metal-cutting CNC machine.
Q: Does it ship assembled?
A: Yes — the Shapeoko HDM ships fully assembled via freight on a pallet. It will take two people (or some creative rigging) to move it from the pallet to your table. Once positioned, connect the coolant lines and power, load the software, and you're ready to run.
Q: What power does it require?
A: Two configurations are available. The 110V version requires two standard 110V outlets (for the chiller and motion electronics) plus a dedicated 110V/15A outlet for the spindle. The 220V version requires two 110V outlets plus a 220V/12A outlet for the spindle. The 220V version delivers 2.2kW versus 1.5kW on 110V — a significant performance difference for heavy aluminum cutting.
Q: Do I need to provide anything beyond the machine?
A: Yes — 9 liters of antifreeze for the spindle chiller (standard automotive antifreeze works). Everything else — collets, endmill, BitSetter, clamps, dust boot, software — is included in the box.
Q: What is the BitSetter HDM and how does it work?
A: The BitSetter is a precision tool length probe mounted on the machine table. Every time you change tools during a multi-tool job, Carbide Motion automatically measures the new tool's length and updates the Z-axis zero accordingly. Multi-tool jobs run with automatic length compensation — no manual re-zeroing between tool changes, no Z-axis errors from different tool lengths.
Q: What software is compatible beyond Carbide Create?
A: The HDM runs standard G-code, making it compatible with any CAM software that outputs G-code — including Fusion 360, VCarve, Aspire, MeshCAM, and more. Carbide Create and Carbide Motion are included free and work well for most applications. If you already work in another CAM environment, your workflow transfers directly.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: Carbide 3D's direct policy for the first 60 days of ownership covers damage to the machine — even if it's your fault. This is designed to let new owners learn without fear of an expensive mistake ending their CNC journey. It applies regardless of where you purchase the machine.
Q: Is the HDM available for international shipping?
A: The Shapeoko HDM can only be shipped to the US and Canada. International customers looking for a similar machine should consider the Shapeoko 5.1 Pro, which has broader shipping availability.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window gives you significantly more evaluation time than Carbide 3D's direct policy. Our USA-based expert support team is reachable by phone and email throughout your setup and production ramp-up — in addition to Carbide 3D's own support, you have a second line of knowledgeable help available when you need it. If the machine isn't right for your application, we'll work with you on a return.
| Specifications | Details |
|---|---|
| X-Axis Travel | 690 mm (27 in) |
| Y-Axis Travel | 610 mm (24 in, 75 mm over front) |
| Z-Axis Travel | 145 mm (5.7 in) |
| Z Clearance (Gantry) | 145 mm |
| Table Width (X) | 795 mm |
| Table Depth (Y) | 539.5 mm |
| Machine Width | 1063 mm |
| Machine Depth | 961 mm |
| Machine Weight | 120 kg |
| Spindle RPM Range | 8 000 – 24 000 RPM |
| Spindle Power | 1.5 kW (110 V) / 2.2 kW (220 V) |
| Collet Type | ER-20 |
| Maximum Tool Diameter | 13 mm (½″) |
| Runout | 0.01 mm |
| Cooling System | CW-3000, 9 L capacity |
| Rapid Traverse (X/Y/Z) | 5000 mm/min |
| Max Cutting Feed Rate (X/Y/Z) | 5000 mm/min |
| Power Requirements | 2 × 110 V outlets (chiller + electronics), 1 × 15 A outlet (spindle) |
Click the links below to download product manuals for the Shapeoko HDM CNC Router
Shapeoko HDM CNC Router Product Manual Downloads:
| Shapeoko HDM CNC Router Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
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