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EM-Smart Basic 20/25W Fiber Laser Engraver

Save 9%
Original Price $2,199.00
Current Price $1,999.00

✅ 30-Day No Stress Returns

✅ Lowest Price Guarantee

✅ Free USA Shipping to Lower 48*

✅ Questions? Call Us: 833-962-5377

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Unlock Endless Possibilities with the EM-Smart Basic 20/25W Fiber Laser Engraver.

The EM-Smart Basic 20/25W Fiber Laser Engraver is a cutting-edge tool designed to bring industrial-grade engraving capabilities into the hands of small businesses, designers, and creators. 

EM-Smart Basic 20_25W Fiber Laser Engraver Metrics 1EM-Smart Basic 20W Fiber Laser Engraver Metrics 2

Compatible Materials:

Compatible Laser Engraving Materials Metal

Metal

Compatible Laser Engraving Materials Plastics

Plastics

Compatible Laser Engraving Materials Stone

Stone

Compatible Laser Engraving Materials Leather

Leather

Compatible Laser Engraving Materials Rubber

Rubber

Engineered with premium materials and industrial-grade components, the EM-Smart Basic delivers unrivaled engraving performance. Whether you're personalizing gifts, customizing products, or branding your business, this versatile machine will bring your ideas to life with stunning detail and efficiency.

  • Lightning-fast engraving speed up to 10,000 mm/s for unmatched productivity
  • Uncompromising accuracy with a repeat precision of ±0.002 mm
  • Batch processing capabilities for streamlined, cost-effective production
  • Unlimited marking height for engraving even the largest items

The EM-Smart Basic is the ultimate companion for gift shops, designers, crafters, Etsy sellers, and small businesses seeking a powerful, portable, and user-friendly laser engraving solution. Elevate your personalized products, custom designs, and brand identities with this compact powerhouse that fits seamlessly into any workspace, empowering you to create with unparalleled speed and precision.

EM-Smart Basic 20W Fiber Laser Engraver speed

Lightning-Fast Engraving Speed

Achieve remarkable productivity with the EM-Smart Basic 20/25W Fiber Laser Engraver. Thanks to its powerful 20/25W MAX industrial laser source, this machine operates at a blazing speed of up to 10,000mm/s—over five times faster than its competitors. Whether you're working on large production batches or intricate designs, this speed will significantly cut down your work time, allowing you to complete projects in seconds.

EM-Smart Basic 20W Fiber Laser Engraver engraving depth

Precision at Its Finest

Accuracy is key when it comes to engraving, and the EM-Smart Basic 20/25W does not disappoint. With a repeat accuracy of ±0.002mm, this laser engraver delivers incredibly detailed and precise markings, even on the smallest of surfaces. The combination of a customized galvo scanning system and F-Theta lens ensures that your engravings are sharp, clear, and consistently high-quality, making it perfect for intricate work.

EM-Smart Basic 20W Fiber Laser Engraver grade

Versatile Batch Engraving Capabilities

Maximize your efficiency with the EM-Smart Basic's batch engraving feature. This functionality is designed to handle multiple items simultaneously, offering a cost-effective and time-saving solution for businesses. Whether you're engraving logos, serial numbers, or custom designs, the batch processing capability ensures that each piece is consistently marked with the same high level of quality.

      EM-Smart Basic 20W Fiber Laser Engraver software

      Unlimited Marking Height for Maximum Flexibility

      The EM-Smart Basic 20/25W offers unparalleled flexibility with its unlimited marking height, achieved through its rotary attachment. The standard 200mm marking height is ideal for most common items, but with the rotary feature, you can easily engrave taller objects. This versatility opens up a world of possibilities, from engraving cylindrical objects like rings and bracelets to larger items, making it an indispensable tool for creative professionals.

      EM-Smart Basic 20W Fiber Laser Engraver fiber laser

      Broad Compatibility and Ease of Use

      The EM-Smart Basic 20/25W is designed to be user-friendly and highly compatible with a variety of software and systems. It comes equipped with EZCAD and LightBurn, making it easy to create and import designs. Whether you're using Windows, MAC, or Linux, this laser engraver integrates seamlessly into your workflow. The plug-and-play setup ensures that you can start engraving within minutes, even if you're new to laser engraving.

      Specifications and Features

      • Model: EM-Smart Basic 1 (1R)
      • Laser Source: MAX
      • Laser Type: Fiber laser
      • Output Power (W): 20/25W
      • Marking Speed (mm/s): 0-10000
      • Standard Marking Field (mm): 110*110 (70*70/150*150/175*175)
      • Maximum Marking Height (mm): 200
      • Laser Wavelength (nm): 1064
      • Beam Quality (m²): ≤1.4
      • Repeat Accuracy (mm): ±0.002
      • Minimum Character (mm): 0.01
      • Minimum Line Distance (mm): 0.01
      • Repeat Pause Frequency Range (KHz): 20-60
      • Operation Temperature (℃): Oct-42
      • Cooling Method: Air Cooling
      • Lifespan (Hours): 1,00,000
      • Net Weight (Kg): 11.5
      • Dimension (L*W*H*T mm): 435*305*525*70
      • Package Size (L*W*H mm): 760*540*170
      • Supply Voltage (V): DC24V
      • Power Consumption (W): ≤160
      • PC Connection: USB Cable
      • Certificate: CE, FDA, RoHS, SGS, ISO9001
      • Color Available: Black/Orange
      • Cutting Function: N
      • Rotary Function: N for Basic 1 & Basic 2 (Y for Basic 1R & Basic 2R)
      • Lens Replacement: Y
      • Thermal Protection: Y
      • Emergency Stop: Y
      • Design: Quick Set-Up + Unlimited Marking Height
      • Marking Software: EZCAD/LightBurn (License Required)
      • Marking Format: text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.
      • Language: Chinese (Tradition & Simplified), English, Japanese, Korean, Spanish, Portuguese, Russian, French, German, Italian, Thai, Vietnamese, Turkish
      • Operating System: Windows & MAC & Linux
      • Applicable Material: Metal, Plastic, Leather, Slate, Stone, Rubber, Coated Wood, etc.
      • Applicable Industry: Almost All Industries
      EM-Smart Basic 20W Fiber Laser Engraver whats in the box

      What's Included:

      • EM-Smart Basic
      • AC Cord & Power Adapter
      • Safety Eyewear
      • Rotary Connector *Optional
      • Positioning Bars
      • Tools
      • Warranty Card
      • Material Pack
      • Metal Business Cards
      • USB Disk
      • Lens Cleaning Tissue

      Frequently Asked Questions About EM-Smart Basic 20/25W Enclosed Laser Engraver & Cutter

      What materials can the EM-Smart Basic 20/25W Fiber Laser Engraver work on?

      The EM-Smart Basic 20/25W Fiber Laser Engraver is versatile and can work on a wide range of materials including metals (such as stainless steel, aluminum, and gold), plastics, ceramics, and some organic materials. It's especially effective for marking, engraving, and etching metals due to its high precision.

      What software is compatible with the EM-Smart Basic 20W Fiber Laser Engraver?

      This laser engraver is compatible with software like EZCAD2, which is commonly used for fiber laser machines. Additionally, it supports LightBurn with some configuration, which is known for providing a more user-friendly interface and additional features for laser engraving tasks.

      How do I set up and calibrate the EM-Smart Basic 20/25W Fiber Laser Engraver?

      The setup involves installing the correct drivers and importing calibration files to ensure precision. For example, if you're using LightBurn, you'll need to uninstall any conflicting drivers like those from EZCAD before proceeding with the LightBurn installation. Calibration involves importing configuration files and setting the device parameters to match your workspace dimensions.

      What are the power and speed settings for different materials?

      Power and speed settings can vary depending on the material being engraved. Metals typically require higher power and lower speed, while plastics and other non-metals may need lower power to prevent burning. It’s recommended to start with a test engraving to fine-tune these settings.

      Is the EM-Smart Basic 20/25W Fiber Laser Engraver safe to use at home?

      Yes, it is safe to use at home with proper precautions. The machine typically comes with safety features like enclosures and exhaust systems to manage fumes. However, it’s important to wear protective eyewear and ensure the area is well-ventilated.

      Can the EM-Smart Basic 20/25W Fiber Laser Engraver be used for color marking?

      Yes, with the right settings and materials, this engraver can achieve color marking, especially on stainless steel. This requires adjusting parameters like frequency and speed to generate different colors through oxidation.

      What is the expected lifespan of the fiber laser source?

      The fiber laser source in the EM-Smart Basic 20/25W typically has a long lifespan, often around 100,000 hours of operation. This makes it a durable option for continuous use in both hobbyist and professional settings.

      EM-Smart Basic 20W Laser Engraver Specifications:

      EM-Smart Basic 20W EM-Smart Basic 20W Product Specifications
      Product Information Laser Module Output Power: 20/25W
      Max Speed: 10,000MM/S
      Work Area

      Max working area: 435 x 305 mm (17.12 x 12.00 inch)

      Max height: 525 mm (20.66 inch)

      Software and Connection Operating Systems: Windows / Mac / Linux 
      Control Software: LightBurn / EZCAD
      Supported File Type:  JPG / PNG / SVG / DXF / BMP / GIF
      Connection / Transmission: USB Cable

       

      EM-Smart Basic 20W Laser Engraver Warranty Details:

      • EM-Smart Basic 20W comes with a 2-year warranty on the laser engraving machine (excluding consumables / shipping) and a 3-month warranty on the laser tube.
      • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
      • Dedicated, local US-based support for quick answers to questions.

      EM-Smart Basic 20W Product Manuals:

      Click the links below to download product manuals for the EM-Smart Basic 20W Laser Engraver.

      EM-Smart Basic 20W Product Manual Downloads: 

      EM-Smart Basic 20W Product Manual Download
      Creality Falcon2 12W Laser Engraver & Cutter User Manual



        We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

        *This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

        • OneLaser X Series Laser Engravers
        • OneLaser Hydra Series Laser Engravers
        • PiBurn Laser Rotary Accessories

        Summary

        • Order cutoff: 5pm PST
        • Order handling: 1-3 days
        • Order transit: 3-7 days
        • Free shipping to the contiguous United States

        Order Confirmation & Dispatch
        As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

        Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

        Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

        General Delivery Timeframes
        Delivery timeframes will vary dependent on your location and the items you've ordered.

        In general, these are the delivery timeframes you can expect:

        • 1-7 Business Days - Delivery within the contiguous United States 

        The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

        Home Delivery (Bulky Items)

        • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
        • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
        • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
        • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
        • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
        • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

        Other Terms & Conditions

        If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

        We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

        It is your responsibility to advise us if:

        • someone will be available to sign for delivery.
        • there's somewhere safe the item can be left if no one will be home.
        • if the address is a business address, as we will require the business hours of the business and name of the building.
        • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

        We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

        You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

        We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

        ✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

        We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

        We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

        We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

        Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.

        Unlock Endless Possibilities with the EM-Smart Basic 20/25W Fiber Laser Engraver.

        The EM-Smart Basic 20/25W Fiber Laser Engraver is a cutting-edge tool designed to bring industrial-grade engraving capabilities into the hands of small businesses, designers, and creators. 

        EM-Smart Basic 20_25W Fiber Laser Engraver Metrics 1EM-Smart Basic 20W Fiber Laser Engraver Metrics 2

        Compatible Materials:

        Compatible Laser Engraving Materials Metal

        Metal

        Compatible Laser Engraving Materials Plastics

        Plastics

        Compatible Laser Engraving Materials Stone

        Stone

        Compatible Laser Engraving Materials Leather

        Leather

        Compatible Laser Engraving Materials Rubber

        Rubber

        Engineered with premium materials and industrial-grade components, the EM-Smart Basic delivers unrivaled engraving performance. Whether you're personalizing gifts, customizing products, or branding your business, this versatile machine will bring your ideas to life with stunning detail and efficiency.

        • Lightning-fast engraving speed up to 10,000 mm/s for unmatched productivity
        • Uncompromising accuracy with a repeat precision of ±0.002 mm
        • Batch processing capabilities for streamlined, cost-effective production
        • Unlimited marking height for engraving even the largest items

        The EM-Smart Basic is the ultimate companion for gift shops, designers, crafters, Etsy sellers, and small businesses seeking a powerful, portable, and user-friendly laser engraving solution. Elevate your personalized products, custom designs, and brand identities with this compact powerhouse that fits seamlessly into any workspace, empowering you to create with unparalleled speed and precision.

        EM-Smart Basic 20W Fiber Laser Engraver speed

        Lightning-Fast Engraving Speed

        Achieve remarkable productivity with the EM-Smart Basic 20/25W Fiber Laser Engraver. Thanks to its powerful 20/25W MAX industrial laser source, this machine operates at a blazing speed of up to 10,000mm/s—over five times faster than its competitors. Whether you're working on large production batches or intricate designs, this speed will significantly cut down your work time, allowing you to complete projects in seconds.

        EM-Smart Basic 20W Fiber Laser Engraver engraving depth

        Precision at Its Finest

        Accuracy is key when it comes to engraving, and the EM-Smart Basic 20/25W does not disappoint. With a repeat accuracy of ±0.002mm, this laser engraver delivers incredibly detailed and precise markings, even on the smallest of surfaces. The combination of a customized galvo scanning system and F-Theta lens ensures that your engravings are sharp, clear, and consistently high-quality, making it perfect for intricate work.

        EM-Smart Basic 20W Fiber Laser Engraver grade

        Versatile Batch Engraving Capabilities

        Maximize your efficiency with the EM-Smart Basic's batch engraving feature. This functionality is designed to handle multiple items simultaneously, offering a cost-effective and time-saving solution for businesses. Whether you're engraving logos, serial numbers, or custom designs, the batch processing capability ensures that each piece is consistently marked with the same high level of quality.

            EM-Smart Basic 20W Fiber Laser Engraver software

            Unlimited Marking Height for Maximum Flexibility

            The EM-Smart Basic 20/25W offers unparalleled flexibility with its unlimited marking height, achieved through its rotary attachment. The standard 200mm marking height is ideal for most common items, but with the rotary feature, you can easily engrave taller objects. This versatility opens up a world of possibilities, from engraving cylindrical objects like rings and bracelets to larger items, making it an indispensable tool for creative professionals.

            EM-Smart Basic 20W Fiber Laser Engraver fiber laser

            Broad Compatibility and Ease of Use

            The EM-Smart Basic 20/25W is designed to be user-friendly and highly compatible with a variety of software and systems. It comes equipped with EZCAD and LightBurn, making it easy to create and import designs. Whether you're using Windows, MAC, or Linux, this laser engraver integrates seamlessly into your workflow. The plug-and-play setup ensures that you can start engraving within minutes, even if you're new to laser engraving.

            Specifications and Features

            • Model: EM-Smart Basic 1 (1R)
            • Laser Source: MAX
            • Laser Type: Fiber laser
            • Output Power (W): 20/25W
            • Marking Speed (mm/s): 0-10000
            • Standard Marking Field (mm): 110*110 (70*70/150*150/175*175)
            • Maximum Marking Height (mm): 200
            • Laser Wavelength (nm): 1064
            • Beam Quality (m²): ≤1.4
            • Repeat Accuracy (mm): ±0.002
            • Minimum Character (mm): 0.01
            • Minimum Line Distance (mm): 0.01
            • Repeat Pause Frequency Range (KHz): 20-60
            • Operation Temperature (℃): Oct-42
            • Cooling Method: Air Cooling
            • Lifespan (Hours): 1,00,000
            • Net Weight (Kg): 11.5
            • Dimension (L*W*H*T mm): 435*305*525*70
            • Package Size (L*W*H mm): 760*540*170
            • Supply Voltage (V): DC24V
            • Power Consumption (W): ≤160
            • PC Connection: USB Cable
            • Certificate: CE, FDA, RoHS, SGS, ISO9001
            • Color Available: Black/Orange
            • Cutting Function: N
            • Rotary Function: N for Basic 1 & Basic 2 (Y for Basic 1R & Basic 2R)
            • Lens Replacement: Y
            • Thermal Protection: Y
            • Emergency Stop: Y
            • Design: Quick Set-Up + Unlimited Marking Height
            • Marking Software: EZCAD/LightBurn (License Required)
            • Marking Format: text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.
            • Language: Chinese (Tradition & Simplified), English, Japanese, Korean, Spanish, Portuguese, Russian, French, German, Italian, Thai, Vietnamese, Turkish
            • Operating System: Windows & MAC & Linux
            • Applicable Material: Metal, Plastic, Leather, Slate, Stone, Rubber, Coated Wood, etc.
            • Applicable Industry: Almost All Industries
            EM-Smart Basic 20W Fiber Laser Engraver whats in the box

            What's Included:

            • EM-Smart Basic
            • AC Cord & Power Adapter
            • Safety Eyewear
            • Rotary Connector *Optional
            • Positioning Bars
            • Tools
            • Warranty Card
            • Material Pack
            • Metal Business Cards
            • USB Disk
            • Lens Cleaning Tissue

            Frequently Asked Questions About EM-Smart Basic 20/25W Enclosed Laser Engraver & Cutter

            What materials can the EM-Smart Basic 20/25W Fiber Laser Engraver work on?

            The EM-Smart Basic 20/25W Fiber Laser Engraver is versatile and can work on a wide range of materials including metals (such as stainless steel, aluminum, and gold), plastics, ceramics, and some organic materials. It's especially effective for marking, engraving, and etching metals due to its high precision.

            What software is compatible with the EM-Smart Basic 20W Fiber Laser Engraver?

            This laser engraver is compatible with software like EZCAD2, which is commonly used for fiber laser machines. Additionally, it supports LightBurn with some configuration, which is known for providing a more user-friendly interface and additional features for laser engraving tasks.

            How do I set up and calibrate the EM-Smart Basic 20/25W Fiber Laser Engraver?

            The setup involves installing the correct drivers and importing calibration files to ensure precision. For example, if you're using LightBurn, you'll need to uninstall any conflicting drivers like those from EZCAD before proceeding with the LightBurn installation. Calibration involves importing configuration files and setting the device parameters to match your workspace dimensions.

            What are the power and speed settings for different materials?

            Power and speed settings can vary depending on the material being engraved. Metals typically require higher power and lower speed, while plastics and other non-metals may need lower power to prevent burning. It’s recommended to start with a test engraving to fine-tune these settings.

            Is the EM-Smart Basic 20/25W Fiber Laser Engraver safe to use at home?

            Yes, it is safe to use at home with proper precautions. The machine typically comes with safety features like enclosures and exhaust systems to manage fumes. However, it’s important to wear protective eyewear and ensure the area is well-ventilated.

            Can the EM-Smart Basic 20/25W Fiber Laser Engraver be used for color marking?

            Yes, with the right settings and materials, this engraver can achieve color marking, especially on stainless steel. This requires adjusting parameters like frequency and speed to generate different colors through oxidation.

            What is the expected lifespan of the fiber laser source?

            The fiber laser source in the EM-Smart Basic 20/25W typically has a long lifespan, often around 100,000 hours of operation. This makes it a durable option for continuous use in both hobbyist and professional settings.

            EM-Smart Basic 20W Laser Engraver Specifications:

            EM-Smart Basic 20W EM-Smart Basic 20W Product Specifications
            Product Information Laser Module Output Power: 20/25W
            Max Speed: 10,000MM/S
            Work Area

            Max working area: 435 x 305 mm (17.12 x 12.00 inch)

            Max height: 525 mm (20.66 inch)

            Software and Connection Operating Systems: Windows / Mac / Linux 
            Control Software: LightBurn / EZCAD
            Supported File Type:  JPG / PNG / SVG / DXF / BMP / GIF
            Connection / Transmission: USB Cable

             

            EM-Smart Basic 20W Laser Engraver Warranty Details:

            • EM-Smart Basic 20W comes with a 2-year warranty on the laser engraving machine (excluding consumables / shipping) and a 3-month warranty on the laser tube.
            • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
            • Dedicated, local US-based support for quick answers to questions.

            EM-Smart Basic 20W Product Manuals:

            Click the links below to download product manuals for the EM-Smart Basic 20W Laser Engraver.

            EM-Smart Basic 20W Product Manual Downloads: 

            EM-Smart Basic 20W Product Manual Download
            Creality Falcon2 12W Laser Engraver & Cutter User Manual



              We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

              *This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

              • OneLaser X Series Laser Engravers
              • OneLaser Hydra Series Laser Engravers
              • PiBurn Laser Rotary Accessories

              Summary

              • Order cutoff: 5pm PST
              • Order handling: 1-3 days
              • Order transit: 3-7 days
              • Free shipping to the contiguous United States

              Order Confirmation & Dispatch
              As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

              Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

              Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

              General Delivery Timeframes
              Delivery timeframes will vary dependent on your location and the items you've ordered.

              In general, these are the delivery timeframes you can expect:

              • 1-7 Business Days - Delivery within the contiguous United States 

              The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

              Home Delivery (Bulky Items)

              • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
              • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
              • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
              • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
              • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
              • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

              Other Terms & Conditions

              If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

              We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

              It is your responsibility to advise us if:

              • someone will be available to sign for delivery.
              • there's somewhere safe the item can be left if no one will be home.
              • if the address is a business address, as we will require the business hours of the business and name of the building.
              • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

              We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

              You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

              We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

              ✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

              We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

              We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

              We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

              Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.