“The Maker’s Chest took the time to actually call me to check in… I’ve purchased some REALLY high-dollar equipment in the last 30 years. They will have my business forever.”
“The Maker’s Chest took the time to actually call me to check in… I’ve purchased some REALLY high-dollar equipment in the last 30 years. They will have my business forever.”
4,000W of Water-Cooled Laser Power for Shops That Weld Production Volumes Every Shift
The DenaliWeld CR 4000 pairs a 4,000W fiber laser with a modular external water chiller, a dual wire feeder and a transformer in one package — the highest-output handheld welder in DenaliWeld's lineup.
Air-cooled laser welders have closed most of the gap for general fabrication, but there is still a class of work where more power and active liquid cooling pay for themselves: thick aluminum, long structural seams, high-volume production and cells that may move to a robot. The CR 4000 is DenaliWeld's answer for that work. Its 4,000W source has a full kilowatt more than the Jet 3000, and its water-cooled design is built around keeping that output stable through long production runs.
DenaliWeld sells the CR 4000 as a complete production package: chiller, dual wire feeder, transformer, helmet, torch stand, cleaning kit, nozzles and lenses are all included. The machine is assembled in Elgin, Illinois and covered by a 3-year parts and labor warranty.
Get the Most Penetration and Speed DenaliWeld Offers in a Handheld
Laser welding capacity scales with power: more watts at the same spot size means a deeper keyhole and a faster travel speed before the root stops fusing. At 4,000W, the CR 4000 gives a shop the most headroom in the DenaliWeld lineup for thick sections and highly conductive alloys like aluminum, where heat leaves the joint quickly. DenaliWeld's in-house laser control system shapes a smooth output curve so the extra power arrives as a stable weld pool rather than spatter. The practical gain is fewer passes on heavy joints and faster travel on everything else, which compounds over a full production week.
Keep Output Stable Through Long Shifts With Modular Water Cooling
Heat is the limit on any high-power laser. The CR 4000 removes it with an external water chiller that DenaliWeld designs itself, using a copper and aluminum heat exchanger instead of the micro-tube exchangers common in off-the-shelf chillers. The chiller is built from independent modules, so a failed component is swapped rather than the whole unit being sent away, and it uses R410a refrigerant. Steady coolant temperature keeps the laser source in its efficient range, which is what protects output stability and component life when the welder runs for hours at a time.
Fill Wide Gaps and Build Large Fillets With Dual-Wire Feeding
The CR 4000 is the only model in this lineup that ships with DenaliWeld's dual wire feeder. Feeding two wires at once deposits more filler per inch of travel, which is how a laser welder bridges the wider gaps and larger fillets typical of thick plate and imperfect production fit-up. The feeder handles wire from 0.8 mm to 2.0 mm, uses a push-pull drive for steady delivery over the cable length, and includes a physical control button operators can use with gloves on. The result is a full, consistent bead on joints that an autogenous laser weld would leave under-filled.
Weld, Clean and Treat Seams From the Same Handheld Head
The 3-in-1 head covers welding, remote cleaning and seam treatment. Operators can clean oxide and contamination from a joint before welding and remove heat tint afterward without reaching for a grinder or pickling chemicals. On the CR series, the head itself is water-cooled, which DenaliWeld rates for up to four hours of stable operation, and an optional physical safety-off button lets the operator stop the laser instantly with a gloved hand.
Standardize Weld Quality Across Operators and Shifts
The monitor and PLC control system loads one-click presets by metal and thickness, shows real-time alarms, and lets the beam center be adjusted from the screen. Its welding log records weld time, power and speed for traceability and cost tracking. DenaliWeld's CR series welding procedures are backed by BV-certified WPQR records and are suitable for both AWS (US) and EN-ISO (EU) standards, which matters for shops that have to document qualified procedures for customers.
Move Repeat Parts to a Robot Without Buying Another Laser
The CR 4000 is robot and cobot ready through DenaliWeld's ROBOX™ interface. A production shop can run the machine by hand on custom work and switch the same laser source to an automated cell for repeat parts. Water-cooled sources are the usual choice for robotic welding because automated cells run continuously, so the CR 4000 fits naturally as the laser behind a future automation project.
Install on Your Shop's Power With the Included Transformer
The CR 4000 runs on 380V three-phase power, and DenaliWeld includes a transformer in the package to adapt it to the shop's supply. That avoids a separate purchase and a mismatch discovered on delivery day. Because a 4kW laser and chiller are a significant load, plan the circuit with a licensed electrician; DenaliWeld recommends following NEC Article 630 for welding equipment.
What's in the Box
DenaliWeld CR 4000 water-cooled laser welding machine with 3-in-1 laser head
The DenaliWeld CR 4000 is assembled in Elgin, Illinois, certified to SGS, CE (MD, EMC) and WPQR, and covered by DenaliWeld's 3-year parts and labor warranty, with a 75-day return window through The Maker's Chest. Download the CR Water-Cooled Series user manual (PDF).
The Maker's Chest Difference
🇺🇸 Authorized DenaliWeld distributor: DenaliWeld's 3-year warranty covers new machines bought through authorized dealers, so coverage is intact from delivery
🛠️ 3-year parts and labor warranty on the full system, with The Maker's Chest helping you navigate any claim with DenaliWeld's U.S. technicians
↩️ 75-day return window on every DenaliWeld machine bought through The Maker's Chest, a level of protection DenaliWeld does not offer on direct purchases
⚡ Power and site planning: we walk through your three-phase service, transformer placement and chiller location before the machine ships
📏 Right-sizing advice: if an air-cooled Jet 3000 covers your work, we will say so before you spend an extra $11,000
📦 Complete production package: chiller, dual wire feeder, transformer, helmet, torch stand, cleaning kit, nozzles and 10 lenses are in the price shown
💬 U.S.-based support from The Maker's Chest for consumables, safety equipment and automation questions, alongside DenaliWeld's own team
Compare the DenaliWeld Laser Welder Lineup
Spec
Jet 2000
Jet 3000
CR 4000
Laser power
2,000W
3,000W
4,000W
Cooling
Air-cooled
Air-cooled
External water chiller
Rated weld capacity
Up to 1/4" stainless and aluminum
Up to 3/8" stainless and aluminum
Not published by DenaliWeld
Max welding speed
0–35.4 in/min
0–41.3 in/min
Not published by DenaliWeld
Input power
220V single-phase, 35A
480V three-phase, 14A
380V three-phase (transformer included)
Wire feeder included
Single
Single
Dual
Cart included
Yes
Yes
No
Machine weight
Approx. 163 lb
Approx. 181 lb
Not published by DenaliWeld
Price
$24,999
$34,999
$45,999
Choose the Jet 2000 if most of your work is sheet and plate up to 1/4" and your shop runs on single-phase 220V power.
Choose the Jet 3000 if you regularly weld up to 3/8" stainless or aluminum and have 480V three-phase service available.
Choose the CR 4000 if you want the highest output in the lineup, dual-wire filling for wide joints, and a water-cooled system built around long production shifts.
Frequently Asked Questions about the DenaliWeld CR 4000
Q: What's the difference between the CR 4000 and the Jet 3000?
A: The CR 4000 has 4,000W versus 3,000W, uses an external water chiller instead of air cooling, and ships with a dual wire feeder and a transformer. The Jet 3000 is air-cooled, comes on a cart, and costs $11,000 less.
Q: Why choose a water-cooled laser welder over an air-cooled one?
A: Water cooling holds the laser source at a steady temperature during long, high-power runs, which is why it is the standard for production and robotic welding. The trade-offs are a larger footprint and chiller maintenance. For mixed fabrication on portable carts, an air-cooled machine is often the simpler choice.
Q: What power does the CR 4000 need?
A: The CR 4000 runs on AC 380V three-phase power and includes a transformer. Have a licensed electrician size the circuit for the machine and chiller, following NEC Article 630.
Q: How thick can the CR 4000 weld?
A: DenaliWeld has not published a rated maximum thickness for the CR 4000. It is the most powerful machine in the lineup, above the Jet 3000's rated 3/8" stainless and aluminum. Contact The Maker's Chest with your material and joint details for a recommendation.
Q: Does the CR 4000 come with a chiller?
A: Yes. The external water chiller is included, along with the dual wire feeder, transformer, helmet, torch stand, remote cleaning kit, nozzle kit, 10 protective lenses and regulator.
Q: Can the CR 4000 be used on a robot?
A: Yes. It is robot and cobot ready through DenaliWeld's ROBOX™ interface, so the same laser source can run handheld or automated.
Q: Is the CR 4000 safe to operate?
A: It is a Class 4 laser and needs a controlled weld area, laser-rated eye protection (a laser-safe helmet is included) and barriers such as laser safety curtains. The machine adds a beam lock, security lock and safety button.
Q: Is the warranty valid when I buy through The Maker's Chest?
A: Yes. As an authorized distributor, The Maker's Chest sells the CR 4000 with DenaliWeld's full 3-year parts and labor warranty. Repairs are performed at DenaliWeld's U.S. facility; shipping to and from it is the owner's responsibility.
Q: What is the return policy on the CR 4000?
A: Purchases from The Maker's Chest include our 75-day return window. If the CR 4000 is not the right fit for your shop, contact us within 75 days of delivery to arrange a return.
Q: Why buy the CR 4000 from The Maker's Chest instead of directly from DenaliWeld?
A: You pay the same price, and the machine carries the same 3-year DenaliWeld warranty, because The Maker's Chest is an authorized distributor. You also get a 75-day return window, plus a U.S. team that helps you size the machine to your material and electrical service before you order, and that stays in the loop on setup and warranty questions after delivery.
The DenaliWeld CR 4000 is covered by DenaliWeld's 3-year parts and labor warranty, which applies to the EZ, Jet and CR series when purchased new from an authorized distributor such as The Maker's Chest. Warranty repairs are performed at DenaliWeld's designated U.S. repair facility; shipping to and from the facility is the owner's responsibility. Fiber cables and laser heads are covered against manufacturing defects, while consumables such as protective lenses and nozzles are covered only for defects present at delivery.
Purchases from The Maker's Chest include our 75-day return window.
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
BOFA Fume Extractor and Replacement Filters
Carbide 3D CNC Routers
Crio DTF Printers
Filtrabox Fume Extractors and Replacement Filters
FumeDog Fume Extractors
GravoTech Laser Engravers
Maxce IndexX Laser Marking Production Table
OneLaser X Series
OneLaser Hydra Series
PiBurn Laser Rotary Accessories
Sunstone Welders and Accessories
THEO Laser Welders
Summary
Order cutoff: 5pm PST
Order handling: 1-3 days
Order transit: 3-7 days
Free shipping to the contiguous United States
Order Confirmation & Dispatch As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
1-7 Business Days - Delivery within the contiguous United States
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
someone will be available to sign for delivery.
there's somewhere safe the item can be left if no one will be home.
if the address is a business address, as we will require the business hours of the business and name of the building.
you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clockcustomer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
4,000W of Water-Cooled Laser Power for Shops That Weld Production Volumes Every Shift
The DenaliWeld CR 4000 pairs a 4,000W fiber laser with a modular external water chiller, a dual wire feeder and a transformer in one package — the highest-output handheld welder in DenaliWeld's lineup.
Air-cooled laser welders have closed most of the gap for general fabrication, but there is still a class of work where more power and active liquid cooling pay for themselves: thick aluminum, long structural seams, high-volume production and cells that may move to a robot. The CR 4000 is DenaliWeld's answer for that work. Its 4,000W source has a full kilowatt more than the Jet 3000, and its water-cooled design is built around keeping that output stable through long production runs.
DenaliWeld sells the CR 4000 as a complete production package: chiller, dual wire feeder, transformer, helmet, torch stand, cleaning kit, nozzles and lenses are all included. The machine is assembled in Elgin, Illinois and covered by a 3-year parts and labor warranty.
Get the Most Penetration and Speed DenaliWeld Offers in a Handheld
Laser welding capacity scales with power: more watts at the same spot size means a deeper keyhole and a faster travel speed before the root stops fusing. At 4,000W, the CR 4000 gives a shop the most headroom in the DenaliWeld lineup for thick sections and highly conductive alloys like aluminum, where heat leaves the joint quickly. DenaliWeld's in-house laser control system shapes a smooth output curve so the extra power arrives as a stable weld pool rather than spatter. The practical gain is fewer passes on heavy joints and faster travel on everything else, which compounds over a full production week.
Keep Output Stable Through Long Shifts With Modular Water Cooling
Heat is the limit on any high-power laser. The CR 4000 removes it with an external water chiller that DenaliWeld designs itself, using a copper and aluminum heat exchanger instead of the micro-tube exchangers common in off-the-shelf chillers. The chiller is built from independent modules, so a failed component is swapped rather than the whole unit being sent away, and it uses R410a refrigerant. Steady coolant temperature keeps the laser source in its efficient range, which is what protects output stability and component life when the welder runs for hours at a time.
Fill Wide Gaps and Build Large Fillets With Dual-Wire Feeding
The CR 4000 is the only model in this lineup that ships with DenaliWeld's dual wire feeder. Feeding two wires at once deposits more filler per inch of travel, which is how a laser welder bridges the wider gaps and larger fillets typical of thick plate and imperfect production fit-up. The feeder handles wire from 0.8 mm to 2.0 mm, uses a push-pull drive for steady delivery over the cable length, and includes a physical control button operators can use with gloves on. The result is a full, consistent bead on joints that an autogenous laser weld would leave under-filled.
Weld, Clean and Treat Seams From the Same Handheld Head
The 3-in-1 head covers welding, remote cleaning and seam treatment. Operators can clean oxide and contamination from a joint before welding and remove heat tint afterward without reaching for a grinder or pickling chemicals. On the CR series, the head itself is water-cooled, which DenaliWeld rates for up to four hours of stable operation, and an optional physical safety-off button lets the operator stop the laser instantly with a gloved hand.
Standardize Weld Quality Across Operators and Shifts
The monitor and PLC control system loads one-click presets by metal and thickness, shows real-time alarms, and lets the beam center be adjusted from the screen. Its welding log records weld time, power and speed for traceability and cost tracking. DenaliWeld's CR series welding procedures are backed by BV-certified WPQR records and are suitable for both AWS (US) and EN-ISO (EU) standards, which matters for shops that have to document qualified procedures for customers.
Move Repeat Parts to a Robot Without Buying Another Laser
The CR 4000 is robot and cobot ready through DenaliWeld's ROBOX™ interface. A production shop can run the machine by hand on custom work and switch the same laser source to an automated cell for repeat parts. Water-cooled sources are the usual choice for robotic welding because automated cells run continuously, so the CR 4000 fits naturally as the laser behind a future automation project.
Install on Your Shop's Power With the Included Transformer
The CR 4000 runs on 380V three-phase power, and DenaliWeld includes a transformer in the package to adapt it to the shop's supply. That avoids a separate purchase and a mismatch discovered on delivery day. Because a 4kW laser and chiller are a significant load, plan the circuit with a licensed electrician; DenaliWeld recommends following NEC Article 630 for welding equipment.
What's in the Box
DenaliWeld CR 4000 water-cooled laser welding machine with 3-in-1 laser head
The DenaliWeld CR 4000 is assembled in Elgin, Illinois, certified to SGS, CE (MD, EMC) and WPQR, and covered by DenaliWeld's 3-year parts and labor warranty, with a 75-day return window through The Maker's Chest. Download the CR Water-Cooled Series user manual (PDF).
The Maker's Chest Difference
🇺🇸 Authorized DenaliWeld distributor: DenaliWeld's 3-year warranty covers new machines bought through authorized dealers, so coverage is intact from delivery
🛠️ 3-year parts and labor warranty on the full system, with The Maker's Chest helping you navigate any claim with DenaliWeld's U.S. technicians
↩️ 75-day return window on every DenaliWeld machine bought through The Maker's Chest, a level of protection DenaliWeld does not offer on direct purchases
⚡ Power and site planning: we walk through your three-phase service, transformer placement and chiller location before the machine ships
📏 Right-sizing advice: if an air-cooled Jet 3000 covers your work, we will say so before you spend an extra $11,000
📦 Complete production package: chiller, dual wire feeder, transformer, helmet, torch stand, cleaning kit, nozzles and 10 lenses are in the price shown
💬 U.S.-based support from The Maker's Chest for consumables, safety equipment and automation questions, alongside DenaliWeld's own team
Compare the DenaliWeld Laser Welder Lineup
Spec
Jet 2000
Jet 3000
CR 4000
Laser power
2,000W
3,000W
4,000W
Cooling
Air-cooled
Air-cooled
External water chiller
Rated weld capacity
Up to 1/4" stainless and aluminum
Up to 3/8" stainless and aluminum
Not published by DenaliWeld
Max welding speed
0–35.4 in/min
0–41.3 in/min
Not published by DenaliWeld
Input power
220V single-phase, 35A
480V three-phase, 14A
380V three-phase (transformer included)
Wire feeder included
Single
Single
Dual
Cart included
Yes
Yes
No
Machine weight
Approx. 163 lb
Approx. 181 lb
Not published by DenaliWeld
Price
$24,999
$34,999
$45,999
Choose the Jet 2000 if most of your work is sheet and plate up to 1/4" and your shop runs on single-phase 220V power.
Choose the Jet 3000 if you regularly weld up to 3/8" stainless or aluminum and have 480V three-phase service available.
Choose the CR 4000 if you want the highest output in the lineup, dual-wire filling for wide joints, and a water-cooled system built around long production shifts.
Frequently Asked Questions about the DenaliWeld CR 4000
Q: What's the difference between the CR 4000 and the Jet 3000?
A: The CR 4000 has 4,000W versus 3,000W, uses an external water chiller instead of air cooling, and ships with a dual wire feeder and a transformer. The Jet 3000 is air-cooled, comes on a cart, and costs $11,000 less.
Q: Why choose a water-cooled laser welder over an air-cooled one?
A: Water cooling holds the laser source at a steady temperature during long, high-power runs, which is why it is the standard for production and robotic welding. The trade-offs are a larger footprint and chiller maintenance. For mixed fabrication on portable carts, an air-cooled machine is often the simpler choice.
Q: What power does the CR 4000 need?
A: The CR 4000 runs on AC 380V three-phase power and includes a transformer. Have a licensed electrician size the circuit for the machine and chiller, following NEC Article 630.
Q: How thick can the CR 4000 weld?
A: DenaliWeld has not published a rated maximum thickness for the CR 4000. It is the most powerful machine in the lineup, above the Jet 3000's rated 3/8" stainless and aluminum. Contact The Maker's Chest with your material and joint details for a recommendation.
Q: Does the CR 4000 come with a chiller?
A: Yes. The external water chiller is included, along with the dual wire feeder, transformer, helmet, torch stand, remote cleaning kit, nozzle kit, 10 protective lenses and regulator.
Q: Can the CR 4000 be used on a robot?
A: Yes. It is robot and cobot ready through DenaliWeld's ROBOX™ interface, so the same laser source can run handheld or automated.
Q: Is the CR 4000 safe to operate?
A: It is a Class 4 laser and needs a controlled weld area, laser-rated eye protection (a laser-safe helmet is included) and barriers such as laser safety curtains. The machine adds a beam lock, security lock and safety button.
Q: Is the warranty valid when I buy through The Maker's Chest?
A: Yes. As an authorized distributor, The Maker's Chest sells the CR 4000 with DenaliWeld's full 3-year parts and labor warranty. Repairs are performed at DenaliWeld's U.S. facility; shipping to and from it is the owner's responsibility.
Q: What is the return policy on the CR 4000?
A: Purchases from The Maker's Chest include our 75-day return window. If the CR 4000 is not the right fit for your shop, contact us within 75 days of delivery to arrange a return.
Q: Why buy the CR 4000 from The Maker's Chest instead of directly from DenaliWeld?
A: You pay the same price, and the machine carries the same 3-year DenaliWeld warranty, because The Maker's Chest is an authorized distributor. You also get a 75-day return window, plus a U.S. team that helps you size the machine to your material and electrical service before you order, and that stays in the loop on setup and warranty questions after delivery.
The DenaliWeld CR 4000 is covered by DenaliWeld's 3-year parts and labor warranty, which applies to the EZ, Jet and CR series when purchased new from an authorized distributor such as The Maker's Chest. Warranty repairs are performed at DenaliWeld's designated U.S. repair facility; shipping to and from the facility is the owner's responsibility. Fiber cables and laser heads are covered against manufacturing defects, while consumables such as protective lenses and nozzles are covered only for defects present at delivery.
Purchases from The Maker's Chest include our 75-day return window.
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
BOFA Fume Extractor and Replacement Filters
Carbide 3D CNC Routers
Crio DTF Printers
Filtrabox Fume Extractors and Replacement Filters
FumeDog Fume Extractors
GravoTech Laser Engravers
Maxce IndexX Laser Marking Production Table
OneLaser X Series
OneLaser Hydra Series
PiBurn Laser Rotary Accessories
Sunstone Welders and Accessories
THEO Laser Welders
Summary
Order cutoff: 5pm PST
Order handling: 1-3 days
Order transit: 3-7 days
Free shipping to the contiguous United States
Order Confirmation & Dispatch As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
1-7 Business Days - Delivery within the contiguous United States
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
someone will be available to sign for delivery.
there's somewhere safe the item can be left if no one will be home.
if the address is a business address, as we will require the business hours of the business and name of the building.
you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clockcustomer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
