Take the Laser Quiz: Find the RIGHT Laser Engraver for you in 60 seconds!
Take the Laser Quiz in 60 seconds!
Skip to content

xTool F1 Ultra 20W Fiber & Diode Dual Laser Engraver and Cutter

Save 17%
Original Price $4,799.00
Current Price $3,999.00

✔ 30-Day No Stress Returns

✔ Lowest Price Guarantee

✔ Free USA Shipping to Lower 48

✔ Questions? Call Us: 833-962-5377

Notify me when back in stock

Get these BONUSES With Every Purchase:

Mastering ETSY in 2024 Video Course + Your Golden Upsell (26 Guided Videos)

2,000+ Laser Cut Design Files SVG | DXF Mega Bundle

500+ Premium Font Bundle For Commercial Use

30-Day No Stress Returns
Lowest Price Guarantee
Free USA Shipping
Call Us: +1 833-962-5377

Meet the xTool F1 Ultra 20W Fiber & Diode Dual Laser Engraver, the world's first and best 20W dual laser system.

This groundbreaking machine combines a 20W Fiber and a 20W Diode laser, offering unmatched versatility and power for deep engraving, embossing, and cutting on a wide range of materials! 

xTool F1 Ultra 20W Dual Laser Engraver Metrics 1xTool F1 Ultra 20W Dual Laser Engraver Metrics 2

Compatible Materials:

Wood

Metals

Leather

Plastics

Fabric

Stone

Rubber

Glass

Imagine a laser engraving machine that can do it all - from deep engraving on metals to precision cutting of wood and acrylic. That's the xTool F1 Ultra, the world's first 20W Fiber and 20W Diode Dual Laser Engraver. This cutting-edge marvel combines unparalleled power and versatility, empowering you to unlock new creative horizons.

Key Features of the xTool F1 Ultra include:

  • Engrave, emboss, and cut through a vast array of materials, including metals, plastics, and more
  • Effortlessly slice through materials up to 15mm thick with lightning-fast 10,000mm/s speeds
  • Huge 220mm X 220mm work area which is larger than any other fiber laser on the market, expandable to 220mm X 500mm with the Conveyor
  • Enjoy intelligent auto-positioning and streamlined workflows thanks to the built-in camera
  • Work safely with full enclosure and smart safety features that filter light and extract fumes

Whether you're a jewelry maker, crafter, or small business owner, the xTool F1 Ultra will revolutionize the way you work. Discover the limitless possibilities of laser engraving and unlock your true creative potential today.

 

 

xTool F1 Ultra Features Summary Rectangle

xTool F1 Ultra Provides Unmatched Engraving Power and Precision

Dual Laser Technology for Ultimate Versatility

The xTool F1 Ultra features both a 20W Fiber laser and a 20W Diode laser, allowing it to tackle virtually any material. The Fiber laser excels at engraving and cutting metals, plastics, rocks, and ceramics, delivering deep engravings and precise cuts on thin metal sheets. The Diode laser, on the other hand, is perfect for materials like wood, leather, glass, and acrylic, providing high-quality engravings and the ability to cut through thicker materials such as 15mm wood and 12mm acrylic.

High-Speed Production with Built-In Camera

Maximize efficiency with the F1 Ultra's Auto Streamline Production™ feature. The built-in camera recognizes shapes on the conveyor, allowing the machine to intelligently fill patterns on each piece. This automation streamlines batch production, making it ideal for in-store customization and bulk orders. Plus, the 220mm x 220mm work area, expandable to 220mm x 500mm, offers ample space for larger projects without compromising laser power.

xTool F1 Ultra Dual Source Laser xTool F1 Ultra Materials Capability

Safe and User-Friendly Design Of The xTool F1 Ultra

Fully Enclosed for Safe Operation

Safety is a top priority with the xTool F1 Ultra. Its fully enclosed design filters out harmful blue light and prevents exposure to the invisible fiber laser light, ensuring a safe working environment. The enclosure also features efficient smoke extraction to keep your workspace clean and free from harmful fumes, making it suitable for storefront use.

Intuitive Control and Connectivity

The xTool F1 Ultra is designed for ease of use, featuring a touchable control panel with 7GB of internal storage for project files. This allows you to operate the machine independently without needing a computer or internet connection. Additionally, the machine supports both USB and Wi-Fi connectivity, making it easy to transfer designs and start engraving.

xTool F1 Ultra Safety Features

Advanced Features Of xTool F1 Ultra For Creative Freedom

3D Curve and Embossing Engraving

Take your creations to the next level with the xTool F1 Ultra's exclusive 3D Curve™ Engraving. This feature supports engraving on curved surfaces up to 45 degrees, allowing you to add intricate designs to pottery, glassware, and more. The machine also excels at embossing, capable of creating deep, detailed engravings on brass, copper, wood, and rocks.

Versatile Material Capabilities

From delicate jewelry to robust industrial applications, the xTool F1 Ultra handles it all. The high-power fiber laser can cut thin metal sheets (up to 0.4mm brass, 0.3mm stainless steel, and 0.2mm aluminum), while the diode laser can cut thicker materials like wood and acrylic. Additionally, the machine supports color engraving on metals, providing endless creative possibilities.

xTool F1 Ultra Large Work Area

Expand Your Creative Horizons With xTool F1 Ultra

Largest Desktop Engraver with Streamlined Production

The xTool F1 Ultra boasts the largest working area in its class, making it perfect for large-scale projects and batch production. Its advanced Auto Streamline Production™ system ensures that every piece is engraved with precision and consistency, reducing manual effort and increasing productivity.

Seamless Integration with RA2 Pro Spinner

For those looking to engrave cylindrical objects, the xTool F1 Ultra is fully compatible with the RA2 Pro Spinner, the world's first 4-in-1 rotary attachment. This accessory allows you to engrave on tumblers, mugs, rings, and more, expanding your creative capabilities even further.

Upgradable options include: 

  • RA2 Pro rotary attachment: 4-in-1 rotary helps to process different objects such as Roller Rotary, Chuck Rotary, Sphere Rotary, Ring Rotary, etc.
  • xTool F1 Ultra Conveyor: Expand the working area to 220mm X 500mm and engrave large-piece photos or a large quantity of objects in one take.
  • Desktop Air Purifier: 3-layer filtration including premium activated carbon and HEPA filters to achieve a 99.97% purification rate.
  • Pedal Switch: Hands-free engraving process reduces hand fatigue and prevents injuries with a simple press during long crafting sessions.

xTool F1 Ultra Addon Accessories

What's Included With The xTool F1 Ultra Laser Engraver?

  • xTool F1 Ultra laser engraver
  • Touchscreen controller
  • Pipe
  • Power adapter
  • Power cable
  • USB cable
  • Slatted panel
  • L-shaped positioning piece
  • Key
  • Lint-free cloth
  • Screwdriver
  • Material pack
  • Quick Start Guide
  • Safety Instructions


Frequently Asked Questions (FAQs) About xTool F1 Ultra Laser:

1. What materials can the xTool F1 Ultra engrave and cut?

  • The xTool F1 Ultra can engrave and cut various materials including metal, wood, acrylic, slate, and more. It features a dual laser system with both fiber and diode lasers, enabling it to handle a wide range of projects. 

  • It features a 20W fiber laser and a 20W diode laser, providing versatility for engraving and cutting different materials.

2. How do you set up the xTool F1 Ultra?

  • Setup is straightforward: remove tape tabs, connect the USB lockout key, power supply, and USB cable, attach the touchscreen controller, connect the exhaust port, remove the lens cover, and turn on the machine.

3. What accessories come with the xTool F1 Ultra?

  • The machine comes with a material sample pack, instruction manual, slide panel for through cuts, power supply, exhaust hose, screwdriver, lens cleaning cloth, USB cable, USB lockout keys, material positioning bracket, and an optional rotary accessory.

4. What are the standout features of the xTool F1 Ultra?

  • Key features include the dual laser configuration, intelligent camera system for precise alignment, and a large working area with significant Z-height for versatile projects.

5. Can the xTool F1 Ultra engrave metal effectively?

  • Yes, it can engrave metal very well, including detailed work on metal business cards, tools, and coins. F1 ultra can cut 0.4mm brass, 0.3mm stainless steel and 0.2mm aluminum sheet.

6. How does the exhaust system work?

  • The machine includes an exhaust port that connects to an exhaust hose, helping manage fumes and smoke produced during engraving and cutting.

7. Does the xTool F1 Ultra come with a warranty?

  • xTool F1 Ultra comes with a 1-year warranty on the laser engraving machine covering parts and labor (excluding consumables / shipping), ensuring support in case of any defects.

8. Is the software user-friendly?

  • Yes, the xTool Creative Space (XCS) software is designed to be intuitive, supporting various design formats and offering extensive features for customization.

9. How do you maintain the xTool F1 Ultra?

  • Regular maintenance includes cleaning the laser lens, checking the cooling system, and ensuring the machine is free of debris to maintain optimal performance.

10. Can the machine be used for batch processing?

  • Yes, the xTool F1 Ultra supports batch processing with a conveyor system, making it suitable for production environments.

11. What are the supported file formats?

  • The xTool F1 Ultra supports various file formats including SVG, DXF, JPG, PNG, and BMP, allowing for flexibility in design choices.

 

xTool-Ultra-F1-engraving-machine-3D-coin

xTool F1 Ultra Laser Engraver Specifications:

Hardware
Working Area Engraving Area: 220 mm x 220 mm (Expandable to 220 x 500mm with Conveyor)

Maximum workpiece height: 145mm
Laser Laser Type: 20W 455 nm Blue Diode Laser, 20W 1064 nm Infrared Laser
Laser Spot Size: 0.08 x 0.1 mm diode / 0.03 x 0.03 mm Fiber
Power Power Input:  DC(24V⎓5A) AC(100-240V, 50-60HZ)
Engraving Speed: Up to 10,000mm/s
System and Connection

Connection: USB, Wi-Fi
Operating System: Android & iOS / Windows & Mac OS

Software Compatability: xTool Creative Space, LightBurn

 

xTool F1 Ultra Warranty Details:

  • xTool F1 Ultra comes with a 1-year warranty on the laser engraving machine (excluding consumables / shipping)
  • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
  • Dedicated, local US-based support for quick answers to questions

xTool F1 Ultra Product Manuals:

Click the links below to download product manuals for the xTool F1 Ultra.

xTool F1 Ultra Product Manual Downloads: 

xTool F1 Ultra Product Manual Download
xTool F1 Ultra Product Manual Download PDF

We offer FREE Shipping throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

Summary

  • Order cutoff: 5pm PST
  • Order handling: 1-3 days
  • Order transit: 3-7 days
  • Free shipping to the contiguous United States

Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.

In general, these are the delivery timeframes you can expect:

  • 1-7 Business Days - Delivery within the contiguous United States 

The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.
  • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

✅ We offer FREE shipping to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.

Meet the xTool F1 Ultra 20W Fiber & Diode Dual Laser Engraver, the world's first and best 20W dual laser system.

This groundbreaking machine combines a 20W Fiber and a 20W Diode laser, offering unmatched versatility and power for deep engraving, embossing, and cutting on a wide range of materials! 

xTool F1 Ultra 20W Dual Laser Engraver Metrics 1xTool F1 Ultra 20W Dual Laser Engraver Metrics 2

Compatible Materials:

Wood

Metals

Leather

Plastics

Fabric

Stone

Rubber

Glass

Imagine a laser engraving machine that can do it all - from deep engraving on metals to precision cutting of wood and acrylic. That's the xTool F1 Ultra, the world's first 20W Fiber and 20W Diode Dual Laser Engraver. This cutting-edge marvel combines unparalleled power and versatility, empowering you to unlock new creative horizons.

Key Features of the xTool F1 Ultra include:

  • Engrave, emboss, and cut through a vast array of materials, including metals, plastics, and more
  • Effortlessly slice through materials up to 15mm thick with lightning-fast 10,000mm/s speeds
  • Huge 220mm X 220mm work area which is larger than any other fiber laser on the market, expandable to 220mm X 500mm with the Conveyor
  • Enjoy intelligent auto-positioning and streamlined workflows thanks to the built-in camera
  • Work safely with full enclosure and smart safety features that filter light and extract fumes

Whether you're a jewelry maker, crafter, or small business owner, the xTool F1 Ultra will revolutionize the way you work. Discover the limitless possibilities of laser engraving and unlock your true creative potential today.

 

 

xTool F1 Ultra Features Summary Rectangle

xTool F1 Ultra Provides Unmatched Engraving Power and Precision

Dual Laser Technology for Ultimate Versatility

The xTool F1 Ultra features both a 20W Fiber laser and a 20W Diode laser, allowing it to tackle virtually any material. The Fiber laser excels at engraving and cutting metals, plastics, rocks, and ceramics, delivering deep engravings and precise cuts on thin metal sheets. The Diode laser, on the other hand, is perfect for materials like wood, leather, glass, and acrylic, providing high-quality engravings and the ability to cut through thicker materials such as 15mm wood and 12mm acrylic.

High-Speed Production with Built-In Camera

Maximize efficiency with the F1 Ultra's Auto Streamline Production™ feature. The built-in camera recognizes shapes on the conveyor, allowing the machine to intelligently fill patterns on each piece. This automation streamlines batch production, making it ideal for in-store customization and bulk orders. Plus, the 220mm x 220mm work area, expandable to 220mm x 500mm, offers ample space for larger projects without compromising laser power.

xTool F1 Ultra Dual Source Laser xTool F1 Ultra Materials Capability

Safe and User-Friendly Design Of The xTool F1 Ultra

Fully Enclosed for Safe Operation

Safety is a top priority with the xTool F1 Ultra. Its fully enclosed design filters out harmful blue light and prevents exposure to the invisible fiber laser light, ensuring a safe working environment. The enclosure also features efficient smoke extraction to keep your workspace clean and free from harmful fumes, making it suitable for storefront use.

Intuitive Control and Connectivity

The xTool F1 Ultra is designed for ease of use, featuring a touchable control panel with 7GB of internal storage for project files. This allows you to operate the machine independently without needing a computer or internet connection. Additionally, the machine supports both USB and Wi-Fi connectivity, making it easy to transfer designs and start engraving.

xTool F1 Ultra Safety Features

Advanced Features Of xTool F1 Ultra For Creative Freedom

3D Curve and Embossing Engraving

Take your creations to the next level with the xTool F1 Ultra's exclusive 3D Curve™ Engraving. This feature supports engraving on curved surfaces up to 45 degrees, allowing you to add intricate designs to pottery, glassware, and more. The machine also excels at embossing, capable of creating deep, detailed engravings on brass, copper, wood, and rocks.

Versatile Material Capabilities

From delicate jewelry to robust industrial applications, the xTool F1 Ultra handles it all. The high-power fiber laser can cut thin metal sheets (up to 0.4mm brass, 0.3mm stainless steel, and 0.2mm aluminum), while the diode laser can cut thicker materials like wood and acrylic. Additionally, the machine supports color engraving on metals, providing endless creative possibilities.

xTool F1 Ultra Large Work Area

Expand Your Creative Horizons With xTool F1 Ultra

Largest Desktop Engraver with Streamlined Production

The xTool F1 Ultra boasts the largest working area in its class, making it perfect for large-scale projects and batch production. Its advanced Auto Streamline Production™ system ensures that every piece is engraved with precision and consistency, reducing manual effort and increasing productivity.

Seamless Integration with RA2 Pro Spinner

For those looking to engrave cylindrical objects, the xTool F1 Ultra is fully compatible with the RA2 Pro Spinner, the world's first 4-in-1 rotary attachment. This accessory allows you to engrave on tumblers, mugs, rings, and more, expanding your creative capabilities even further.

Upgradable options include: 

  • RA2 Pro rotary attachment: 4-in-1 rotary helps to process different objects such as Roller Rotary, Chuck Rotary, Sphere Rotary, Ring Rotary, etc.
  • xTool F1 Ultra Conveyor: Expand the working area to 220mm X 500mm and engrave large-piece photos or a large quantity of objects in one take.
  • Desktop Air Purifier: 3-layer filtration including premium activated carbon and HEPA filters to achieve a 99.97% purification rate.
  • Pedal Switch: Hands-free engraving process reduces hand fatigue and prevents injuries with a simple press during long crafting sessions.

xTool F1 Ultra Addon Accessories

What's Included With The xTool F1 Ultra Laser Engraver?

  • xTool F1 Ultra laser engraver
  • Touchscreen controller
  • Pipe
  • Power adapter
  • Power cable
  • USB cable
  • Slatted panel
  • L-shaped positioning piece
  • Key
  • Lint-free cloth
  • Screwdriver
  • Material pack
  • Quick Start Guide
  • Safety Instructions


Frequently Asked Questions (FAQs) About xTool F1 Ultra Laser:

1. What materials can the xTool F1 Ultra engrave and cut?

  • The xTool F1 Ultra can engrave and cut various materials including metal, wood, acrylic, slate, and more. It features a dual laser system with both fiber and diode lasers, enabling it to handle a wide range of projects. 

  • It features a 20W fiber laser and a 20W diode laser, providing versatility for engraving and cutting different materials.

2. How do you set up the xTool F1 Ultra?

  • Setup is straightforward: remove tape tabs, connect the USB lockout key, power supply, and USB cable, attach the touchscreen controller, connect the exhaust port, remove the lens cover, and turn on the machine.

3. What accessories come with the xTool F1 Ultra?

  • The machine comes with a material sample pack, instruction manual, slide panel for through cuts, power supply, exhaust hose, screwdriver, lens cleaning cloth, USB cable, USB lockout keys, material positioning bracket, and an optional rotary accessory.

4. What are the standout features of the xTool F1 Ultra?

  • Key features include the dual laser configuration, intelligent camera system for precise alignment, and a large working area with significant Z-height for versatile projects.

5. Can the xTool F1 Ultra engrave metal effectively?

  • Yes, it can engrave metal very well, including detailed work on metal business cards, tools, and coins. F1 ultra can cut 0.4mm brass, 0.3mm stainless steel and 0.2mm aluminum sheet.

6. How does the exhaust system work?

  • The machine includes an exhaust port that connects to an exhaust hose, helping manage fumes and smoke produced during engraving and cutting.

7. Does the xTool F1 Ultra come with a warranty?

  • xTool F1 Ultra comes with a 1-year warranty on the laser engraving machine covering parts and labor (excluding consumables / shipping), ensuring support in case of any defects.

8. Is the software user-friendly?

  • Yes, the xTool Creative Space (XCS) software is designed to be intuitive, supporting various design formats and offering extensive features for customization.

9. How do you maintain the xTool F1 Ultra?

  • Regular maintenance includes cleaning the laser lens, checking the cooling system, and ensuring the machine is free of debris to maintain optimal performance.

10. Can the machine be used for batch processing?

  • Yes, the xTool F1 Ultra supports batch processing with a conveyor system, making it suitable for production environments.

11. What are the supported file formats?

  • The xTool F1 Ultra supports various file formats including SVG, DXF, JPG, PNG, and BMP, allowing for flexibility in design choices.

 

xTool-Ultra-F1-engraving-machine-3D-coin

xTool F1 Ultra Laser Engraver Specifications:

Hardware
Working Area Engraving Area: 220 mm x 220 mm (Expandable to 220 x 500mm with Conveyor)

Maximum workpiece height: 145mm
Laser Laser Type: 20W 455 nm Blue Diode Laser, 20W 1064 nm Infrared Laser
Laser Spot Size: 0.08 x 0.1 mm diode / 0.03 x 0.03 mm Fiber
Power Power Input:  DC(24V⎓5A) AC(100-240V, 50-60HZ)
Engraving Speed: Up to 10,000mm/s
System and Connection

Connection: USB, Wi-Fi
Operating System: Android & iOS / Windows & Mac OS

Software Compatability: xTool Creative Space, LightBurn

 

xTool F1 Ultra Warranty Details:

  • xTool F1 Ultra comes with a 1-year warranty on the laser engraving machine (excluding consumables / shipping)
  • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
  • Dedicated, local US-based support for quick answers to questions

xTool F1 Ultra Product Manuals:

Click the links below to download product manuals for the xTool F1 Ultra.

xTool F1 Ultra Product Manual Downloads: 

xTool F1 Ultra Product Manual Download
xTool F1 Ultra Product Manual Download PDF

We offer FREE Shipping throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

Summary

  • Order cutoff: 5pm PST
  • Order handling: 1-3 days
  • Order transit: 3-7 days
  • Free shipping to the contiguous United States

Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.

In general, these are the delivery timeframes you can expect:

  • 1-7 Business Days - Delivery within the contiguous United States 

The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.
  • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

✅ We offer FREE shipping to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.