OneLaser XRF Laser Engraver & Cutter - 38W RF CO2
By OneLaser
By OneLaser
![]() Wood |
![]() MDF / Plywood |
![]() Leather |
![]() Plastics |
![]() Fabric |
![]() Stone |
![]() Coated Metals |
![]() Glass |
Most desktop CO2 lasers ask you to accept a trade. You get an affordable glass DC tube, and with it a 0.25mm beam spot that blurs fine serif text, a tube that needs replacing every year or two of regular use, and a water chiller taking up floor space and needing winter attention.
The XRF removes that trade. The RF metal tube at its core produces a 0.07mm spot, is rated to 30,000 hours, and is air-cooled. What you feel day to day is sharper detail, a machine that stays consistent as it ages, and a setup that is genuinely plug-in-and-go.
RF stands for radio frequency, and the difference is visible in the work. Beam spot: 0.07mm against roughly 0.25mm on a comparable glass tube — the reason the XRF resolves fine serif text, portrait shading, and intricate logo work that the same wattage in glass simply smears. Resolution: up to 2,000 DPI for photorealistic 3D engraving. Consistency: RF tubes hold their output as they age rather than fading gradually the way glass does, so a job run in year three matches the proof you approved in year one.

The wattage number understates this machine, and it is worth being direct about why. A 38W RF tube is generally reckoned comparable to a 55–60W glass tube in cutting capability, because the tighter, more efficient beam concentrates energy rather than spreading it. That said, if your work is dominated by cutting thick stock, raw wattage still wins — a 100W or 130W glass machine will out-cut this one. The XRF is built for shops where engraving detail and throughput matter more than maximum cut depth.
Top speed is the number everyone quotes, but acceleration is what actually determines job time. The XRF runs 3G acceleration (29,430 mm/s²), which is how quickly it can reach and recover from that 1,200 mm/s top speed through corners and fine detail. Machines with high top speeds but weak acceleration crawl through exactly the intricate work you bought them for. Powered by DSP motion control rather than G-code, the XRF holds its speed where it counts — outpacing many competing desktop machines that top out well below 1,000 mm/s.

The RF tube is rated for up to 30,000 hours — roughly 10× the life of a standard glass CO2 tube. Run the machine 12 hours a day, every working day, and that is over six years before the tube approaches end of life. It works out to under $2 per day in tube operating cost. For a production shop, that turns a recurring replacement expense into a line item you can largely forget about.
The RF tube is air-cooled. There is no chiller to buy, no reservoir to top up, no tubing to route across your workspace, and nothing to drain or protect when the shop drops below freezing overnight. If you have run a glass-tube machine through a cold winter, you already know what this is worth. It also means the XRF costs less to get running than its sticker suggests — a chiller for a comparable glass machine is a separate purchase.
Alignment is where desktop laser time quietly disappears. The 5MP camera handles visual placement, contour grabbing, and remote job monitoring — its live overhead view renders directly in the LightBurn workspace, so you see exactly where a design will land before the laser fires. Red-dot positioning confirms the beam path on irregular blanks and pre-printed pieces. XFocus™ sets focus automatically against material height, so switching from a 3mm leather sheet to a 6mm wood board takes seconds instead of a manual adjustment cycle.

The XRF is compatible with LightBurn and RDWorks, on Windows, macOS, and Linux. If you already run LightBurn, your existing workflow, libraries, and material settings come with you — no proprietary software to learn, no locked ecosystem, no subscription. Control at the machine is through the OneTouch+™ touchscreen panel for real-time adjustment and pre-programmed material presets without a computer connection, and WiFi connectivity means you can send and monitor jobs remotely.
Real-time temperature monitoring watches the system during operation and halts laser firing before heat can cause damage. It is an unglamorous feature that matters most on long unattended production runs, when nobody is standing over the machine to notice something going wrong.
Adding the Base Boost™ riser base opens front-to-back pass-through, letting you work with material longer than the bed and clear taller cylindrical objects with a rotary attachment. The XRF works with standard third-party rotary attachments, but OneLaser and The Maker's Chest both recommend the PiBurn rotary line specifically — they are built and tuned for OneLaser machines, and they are sold as an add-on directly on this product page.

No water chiller is required. The RF tube is air-cooled. A rotary attachment (PiBurn recommended) is sold separately for tumbler and cylindrical engraving.
| Laser Type | 38W RF Metal Tube (CO2) |
| Wavelength | 10,600 nm |
| Work Area | 23.6" × 11.8" (600 × 300 mm) |
| Max Object Height (Z-Travel) | 268 mm (10.55") |
| Max Speed | 1,200 mm/s |
| Acceleration | 3G (29,430 mm/s²) |
| Beam Spot Size | 0.07 mm |
| Positioning Accuracy | ≤0.01 mm |
| Max Engraving Resolution | Up to 2,000 DPI |
| Tube Lifetime | Up to 30,000 hours |
| Cooling | Air-cooled — no chiller required |
| Autofocus | XFocus™ automatic focusing |
| Camera | 5MP high-precision |
| Positioning | Red-dot enabled |
| Rotary Compatibility | Standard rotaries supported; PiBurn recommended (sold separately) |
| Software | LightBurn, RDWorks |
| Control Panel | OneTouch+™ touchscreen |
| Connectivity | WiFi |
| Pass-Through | Available with Base Boost™ riser base |
| Machine Dimensions | 43.2" × 28.5" × 10.5" (1085 × 725 × 268 mm) |
| Weight | 128 lb (58 kg) |
| Warranty | 3 Years (excluding consumables and shipping) |
The OneLaser X Series carries a 3-year warranty on the laser engraving machine, excluding consumables and shipping. Given the RF tube's 30,000-hour rating, you are unlikely to need a tube replacement anywhere near that window under normal use. OneLaser is designed and engineered in the USA with US-based engineering support behind it.

| OneLaser XRF | OneLaser XT | |
|---|---|---|
| Tube | 38W RF metal | 55W glass DC |
| Beam Spot | 0.07 mm | ~0.25 mm (typical glass) |
| Tube Life | Up to 30,000 hours | Not specified by manufacturer |
| Cooling | Air-cooled, no chiller | Glass tube cooling |
| Max Speed | 1,200 mm/s | 800 mm/s |
| Best For | Detail, photo engraving, daily production | Budget-conscious cutting-led work |
Choose the XRF if engraving detail, photorealistic work, throughput, or long-term tube economics drive your buying decision — or if you want to skip chiller ownership entirely.
Choose the XT if your work is mostly straightforward cutting, raw wattage per dollar matters more than beam quality, and the lower entry price is the deciding factor.
Step up to a Cobra or Hydra if you need a larger bed or significantly more cutting power than a desktop machine can deliver.
Q: How does a 38W RF tube compare to a glass tube in cutting power?
A: A 38W RF tube is generally comparable to a 55–60W glass tube in cutting capability, because the tighter beam concentrates energy more efficiently. For engraving detail, the RF tube is in a different class entirely. For cutting genuinely thick stock, a higher-wattage glass machine will still out-cut it.
Q: Do I need a water chiller for the XRF?
A: No. The RF metal tube is air-cooled. There is no chiller to buy, no water lines to route, no reservoir to maintain, and no freeze risk in an unheated shop. This is a real cost and hassle difference against glass-tube machines, which do require a chiller.
Q: What materials can the XRF engrave and cut?
A: As a CO2 laser it handles wood, acrylic, leather, paper and card, fabric, cork, rubber, glass and slate (engraving), and coated or marked metals. Bare metal cutting requires a fiber laser, not a CO2 machine.
Q: Does the XRF work with LightBurn?
A: Yes. The XRF is compatible with LightBurn and RDWorks. If you already run LightBurn, your existing settings and libraries transfer directly. There is no proprietary software requirement and no subscription.
Q: How long will the laser tube actually last?
A: The RF tube is rated for up to 30,000 hours — roughly ten times a standard glass CO2 tube. At 12 hours a day of production that is over six years, working out to under $2 per day in tube operating cost.
Q: Can the XRF engrave tumblers and other cylindrical items?
A: Yes, with a rotary attachment. It supports standard rotaries, but OneLaser and The Maker's Chest recommend the PiBurn rotary line specifically, since it's built and tuned for OneLaser machines. PiBurn rotaries are available as an add-on directly on this page. The Base Boost™ riser base provides the vertical clearance needed for larger cylindrical objects.
Q: Do I need prior laser experience to run this machine?
A: No. The 5MP camera, red-dot positioning, and XFocus™ autofocus remove most of the setup guesswork that trips up new operators. If you have run any LightBurn-based machine, you will be productive quickly. If this is your first laser, our USA-based support team can walk you through initial setup.
Q: Is it safe to run in a home workshop or a client-facing studio?
A: The XRF is fully enclosed with an integrated fume extraction and filtration system, and real-time temperature monitoring halts laser firing before heat can cause damage. As with any laser, adequate ventilation or filtration is essential — CO2 lasers produce fumes that must be managed.
Q: What is the difference between the two configurations you sell?
A: The Standalone is the machine on its own. The Standalone + Riser Base adds the Base Boost™ riser, which raises the machine to enable front-to-back pass-through and accommodate taller objects. If you anticipate working with oversized material or cylindrical items, the riser is far easier to buy up front than to add later.
Q: Is the warranty valid when I buy through The Maker's Chest?
A: Yes. The full 3-year OneLaser manufacturer warranty applies exactly as it would buying direct, excluding consumables and shipping. You also get our 75-day return window on top of it.
Q: Why buy from The Maker's Chest instead of directly from OneLaser?
A: Our 75-day return window is more than double OneLaser's 30-day direct policy, which gives you genuine production evaluation time rather than a trial period. Our USA-based support team is reachable by phone and email and can help from initial LightBurn setup through production optimization. And if you are weighing the XRF against another machine — or wondering whether you should step up to a Cobra or Hydra cabinet — we will give you a straight recommendation based on the work you actually do.
| Laser Type | 38W RF Metal Tube (CO2) |
| Wavelength | 10,600 nm |
| Work Area | 23.6" × 11.8" (600 × 300 mm) |
| Max Object Height (Z-Travel) | 268 mm (10.55") |
| Max Speed | 1,200 mm/s |
| Acceleration | 3G (29,430 mm/s²) |
| Beam Spot Size | 0.07 mm |
| Positioning Accuracy | ≤0.01 mm |
| Max Engraving Resolution | Up to 2,000 DPI |
| Tube Lifetime | Up to 30,000 hours |
| Cooling | Air-cooled — no chiller required |
| Autofocus | XFocus™ automatic focusing |
| Camera | 5MP high-precision |
| Positioning | Red-dot enabled |
| Rotary Compatibility | Standard rotaries supported; PiBurn recommended (sold separately) |
| Software | LightBurn, RDWorks |
| Control Panel | OneTouch+™ touchscreen |
| Connectivity | WiFi |
| Pass-Through | Available with Base Boost™ riser base |
| Machine Dimensions | 43.2" × 28.5" × 10.5" (1085 × 725 × 268 mm) |
| Weight | 128 lb (58 kg) |
| Warranty | 3 Years (excluding consumables and shipping) |
OneLaser XRF Product Manual:
| OneLaser X Series Desktop CO2 Laser User Manual (PDF) |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)
![]() Wood |
![]() MDF / Plywood |
![]() Leather |
![]() Plastics |
![]() Fabric |
![]() Stone |
![]() Coated Metals |
![]() Glass |
Most desktop CO2 lasers ask you to accept a trade. You get an affordable glass DC tube, and with it a 0.25mm beam spot that blurs fine serif text, a tube that needs replacing every year or two of regular use, and a water chiller taking up floor space and needing winter attention.
The XRF removes that trade. The RF metal tube at its core produces a 0.07mm spot, is rated to 30,000 hours, and is air-cooled. What you feel day to day is sharper detail, a machine that stays consistent as it ages, and a setup that is genuinely plug-in-and-go.
RF stands for radio frequency, and the difference is visible in the work. Beam spot: 0.07mm against roughly 0.25mm on a comparable glass tube — the reason the XRF resolves fine serif text, portrait shading, and intricate logo work that the same wattage in glass simply smears. Resolution: up to 2,000 DPI for photorealistic 3D engraving. Consistency: RF tubes hold their output as they age rather than fading gradually the way glass does, so a job run in year three matches the proof you approved in year one.

The wattage number understates this machine, and it is worth being direct about why. A 38W RF tube is generally reckoned comparable to a 55–60W glass tube in cutting capability, because the tighter, more efficient beam concentrates energy rather than spreading it. That said, if your work is dominated by cutting thick stock, raw wattage still wins — a 100W or 130W glass machine will out-cut this one. The XRF is built for shops where engraving detail and throughput matter more than maximum cut depth.
Top speed is the number everyone quotes, but acceleration is what actually determines job time. The XRF runs 3G acceleration (29,430 mm/s²), which is how quickly it can reach and recover from that 1,200 mm/s top speed through corners and fine detail. Machines with high top speeds but weak acceleration crawl through exactly the intricate work you bought them for. Powered by DSP motion control rather than G-code, the XRF holds its speed where it counts — outpacing many competing desktop machines that top out well below 1,000 mm/s.

The RF tube is rated for up to 30,000 hours — roughly 10× the life of a standard glass CO2 tube. Run the machine 12 hours a day, every working day, and that is over six years before the tube approaches end of life. It works out to under $2 per day in tube operating cost. For a production shop, that turns a recurring replacement expense into a line item you can largely forget about.
The RF tube is air-cooled. There is no chiller to buy, no reservoir to top up, no tubing to route across your workspace, and nothing to drain or protect when the shop drops below freezing overnight. If you have run a glass-tube machine through a cold winter, you already know what this is worth. It also means the XRF costs less to get running than its sticker suggests — a chiller for a comparable glass machine is a separate purchase.
Alignment is where desktop laser time quietly disappears. The 5MP camera handles visual placement, contour grabbing, and remote job monitoring — its live overhead view renders directly in the LightBurn workspace, so you see exactly where a design will land before the laser fires. Red-dot positioning confirms the beam path on irregular blanks and pre-printed pieces. XFocus™ sets focus automatically against material height, so switching from a 3mm leather sheet to a 6mm wood board takes seconds instead of a manual adjustment cycle.

The XRF is compatible with LightBurn and RDWorks, on Windows, macOS, and Linux. If you already run LightBurn, your existing workflow, libraries, and material settings come with you — no proprietary software to learn, no locked ecosystem, no subscription. Control at the machine is through the OneTouch+™ touchscreen panel for real-time adjustment and pre-programmed material presets without a computer connection, and WiFi connectivity means you can send and monitor jobs remotely.
Real-time temperature monitoring watches the system during operation and halts laser firing before heat can cause damage. It is an unglamorous feature that matters most on long unattended production runs, when nobody is standing over the machine to notice something going wrong.
Adding the Base Boost™ riser base opens front-to-back pass-through, letting you work with material longer than the bed and clear taller cylindrical objects with a rotary attachment. The XRF works with standard third-party rotary attachments, but OneLaser and The Maker's Chest both recommend the PiBurn rotary line specifically — they are built and tuned for OneLaser machines, and they are sold as an add-on directly on this product page.

No water chiller is required. The RF tube is air-cooled. A rotary attachment (PiBurn recommended) is sold separately for tumbler and cylindrical engraving.
| Laser Type | 38W RF Metal Tube (CO2) |
| Wavelength | 10,600 nm |
| Work Area | 23.6" × 11.8" (600 × 300 mm) |
| Max Object Height (Z-Travel) | 268 mm (10.55") |
| Max Speed | 1,200 mm/s |
| Acceleration | 3G (29,430 mm/s²) |
| Beam Spot Size | 0.07 mm |
| Positioning Accuracy | ≤0.01 mm |
| Max Engraving Resolution | Up to 2,000 DPI |
| Tube Lifetime | Up to 30,000 hours |
| Cooling | Air-cooled — no chiller required |
| Autofocus | XFocus™ automatic focusing |
| Camera | 5MP high-precision |
| Positioning | Red-dot enabled |
| Rotary Compatibility | Standard rotaries supported; PiBurn recommended (sold separately) |
| Software | LightBurn, RDWorks |
| Control Panel | OneTouch+™ touchscreen |
| Connectivity | WiFi |
| Pass-Through | Available with Base Boost™ riser base |
| Machine Dimensions | 43.2" × 28.5" × 10.5" (1085 × 725 × 268 mm) |
| Weight | 128 lb (58 kg) |
| Warranty | 3 Years (excluding consumables and shipping) |
The OneLaser X Series carries a 3-year warranty on the laser engraving machine, excluding consumables and shipping. Given the RF tube's 30,000-hour rating, you are unlikely to need a tube replacement anywhere near that window under normal use. OneLaser is designed and engineered in the USA with US-based engineering support behind it.

| OneLaser XRF | OneLaser XT | |
|---|---|---|
| Tube | 38W RF metal | 55W glass DC |
| Beam Spot | 0.07 mm | ~0.25 mm (typical glass) |
| Tube Life | Up to 30,000 hours | Not specified by manufacturer |
| Cooling | Air-cooled, no chiller | Glass tube cooling |
| Max Speed | 1,200 mm/s | 800 mm/s |
| Best For | Detail, photo engraving, daily production | Budget-conscious cutting-led work |
Choose the XRF if engraving detail, photorealistic work, throughput, or long-term tube economics drive your buying decision — or if you want to skip chiller ownership entirely.
Choose the XT if your work is mostly straightforward cutting, raw wattage per dollar matters more than beam quality, and the lower entry price is the deciding factor.
Step up to a Cobra or Hydra if you need a larger bed or significantly more cutting power than a desktop machine can deliver.
Q: How does a 38W RF tube compare to a glass tube in cutting power?
A: A 38W RF tube is generally comparable to a 55–60W glass tube in cutting capability, because the tighter beam concentrates energy more efficiently. For engraving detail, the RF tube is in a different class entirely. For cutting genuinely thick stock, a higher-wattage glass machine will still out-cut it.
Q: Do I need a water chiller for the XRF?
A: No. The RF metal tube is air-cooled. There is no chiller to buy, no water lines to route, no reservoir to maintain, and no freeze risk in an unheated shop. This is a real cost and hassle difference against glass-tube machines, which do require a chiller.
Q: What materials can the XRF engrave and cut?
A: As a CO2 laser it handles wood, acrylic, leather, paper and card, fabric, cork, rubber, glass and slate (engraving), and coated or marked metals. Bare metal cutting requires a fiber laser, not a CO2 machine.
Q: Does the XRF work with LightBurn?
A: Yes. The XRF is compatible with LightBurn and RDWorks. If you already run LightBurn, your existing settings and libraries transfer directly. There is no proprietary software requirement and no subscription.
Q: How long will the laser tube actually last?
A: The RF tube is rated for up to 30,000 hours — roughly ten times a standard glass CO2 tube. At 12 hours a day of production that is over six years, working out to under $2 per day in tube operating cost.
Q: Can the XRF engrave tumblers and other cylindrical items?
A: Yes, with a rotary attachment. It supports standard rotaries, but OneLaser and The Maker's Chest recommend the PiBurn rotary line specifically, since it's built and tuned for OneLaser machines. PiBurn rotaries are available as an add-on directly on this page. The Base Boost™ riser base provides the vertical clearance needed for larger cylindrical objects.
Q: Do I need prior laser experience to run this machine?
A: No. The 5MP camera, red-dot positioning, and XFocus™ autofocus remove most of the setup guesswork that trips up new operators. If you have run any LightBurn-based machine, you will be productive quickly. If this is your first laser, our USA-based support team can walk you through initial setup.
Q: Is it safe to run in a home workshop or a client-facing studio?
A: The XRF is fully enclosed with an integrated fume extraction and filtration system, and real-time temperature monitoring halts laser firing before heat can cause damage. As with any laser, adequate ventilation or filtration is essential — CO2 lasers produce fumes that must be managed.
Q: What is the difference between the two configurations you sell?
A: The Standalone is the machine on its own. The Standalone + Riser Base adds the Base Boost™ riser, which raises the machine to enable front-to-back pass-through and accommodate taller objects. If you anticipate working with oversized material or cylindrical items, the riser is far easier to buy up front than to add later.
Q: Is the warranty valid when I buy through The Maker's Chest?
A: Yes. The full 3-year OneLaser manufacturer warranty applies exactly as it would buying direct, excluding consumables and shipping. You also get our 75-day return window on top of it.
Q: Why buy from The Maker's Chest instead of directly from OneLaser?
A: Our 75-day return window is more than double OneLaser's 30-day direct policy, which gives you genuine production evaluation time rather than a trial period. Our USA-based support team is reachable by phone and email and can help from initial LightBurn setup through production optimization. And if you are weighing the XRF against another machine — or wondering whether you should step up to a Cobra or Hydra cabinet — we will give you a straight recommendation based on the work you actually do.
| Laser Type | 38W RF Metal Tube (CO2) |
| Wavelength | 10,600 nm |
| Work Area | 23.6" × 11.8" (600 × 300 mm) |
| Max Object Height (Z-Travel) | 268 mm (10.55") |
| Max Speed | 1,200 mm/s |
| Acceleration | 3G (29,430 mm/s²) |
| Beam Spot Size | 0.07 mm |
| Positioning Accuracy | ≤0.01 mm |
| Max Engraving Resolution | Up to 2,000 DPI |
| Tube Lifetime | Up to 30,000 hours |
| Cooling | Air-cooled — no chiller required |
| Autofocus | XFocus™ automatic focusing |
| Camera | 5MP high-precision |
| Positioning | Red-dot enabled |
| Rotary Compatibility | Standard rotaries supported; PiBurn recommended (sold separately) |
| Software | LightBurn, RDWorks |
| Control Panel | OneTouch+™ touchscreen |
| Connectivity | WiFi |
| Pass-Through | Available with Base Boost™ riser base |
| Machine Dimensions | 43.2" × 28.5" × 10.5" (1085 × 725 × 268 mm) |
| Weight | 128 lb (58 kg) |
| Warranty | 3 Years (excluding consumables and shipping) |
OneLaser XRF Product Manual:
| OneLaser X Series Desktop CO2 Laser User Manual (PDF) |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
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