OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus
By OMTech
By OMTech

|
Wood |
Metals |
Leather |
Plastics |
Fabric |
Stone |
Rubber |
Glass |

The Solis Duo lineup spans three configurations. The key decision is whether the 20W entry level, the 30W mid-range, or the 50W top tier is right for your current volume and material needs. Here's precisely what the 30W adds over the 20W:
One-touch autofocus — the 20W uses touchscreen-assisted manual focus. The 30W includes autofocus that automatically detects and focuses the field lens when switching setups. For operators who switch between materials of different heights throughout a production day, this is the feature that eliminates repeated manual calibration cycles.
Two field lenses included — the 30W ships with both the 9.8" × 9.8" field lens and the 5.9" × 5.9" field lens. The 20W includes only the 9.8" lens. The smaller 5.9" lens produces a tighter, more concentrated beam for fine detail work on small metal pieces — hallmarks, small logos, fine jewelry text — where the larger lens would produce a larger spot than optimal.
More fiber power — 30W versus 20W delivers approximately 50% more fiber laser output. Faster throughput on detail-heavy metal graphics, deeper marking per pass on harder alloys, and more comfortable operating headroom during extended production sessions.
The 30W and 50W Solis Duo configurations also include autofocus, making engraving jobs easier. In addition, users won't have to refocus the laser when switching from fiber to diode or vice versa, as both lasers have the same focal length.
The fundamental value proposition of the Solis Duo is what it eliminates: the choice between a fiber laser for metal and a diode or CO₂ laser for wood, leather, and non-metals. Most engraving businesses face this choice when purchasing their first or second laser — and it's a choice that costs either market reach (if you pick only one) or investment, footprint, and workflow complexity (if you pick both).
The Solis Duo enables users to engrave on various materials — from stainless steel to wood and acrylic — without switching machines or setups. It's a cost-effective way to diversify your product offering and launch your brand with just one unit.
30W fiber laser (1064nm) — for metal marking on stainless steel, gold, silver, copper, brass, titanium, aluminum, and similar alloys. Permanent black marking for logos, serial numbers, barcodes, QR codes, jewelry inscriptions, and product identification at production speed.
20W diode laser (455nm) — for non-metal engraving on wood, leather, acrylic, MDF, rubber, bamboo, paper, fabric, and compatible coated surfaces. The 455nm wavelength is efficiently absorbed by organic and polymer materials, producing the clean engraving results that non-metal personalization and gift production requires.
Both lasers share the same focal length — switching sources doesn't require refocusing. One-touch autofocus handles the rest.

Manual focus adjustment is one of the most time-consuming recurring friction points in a laser production workflow. Every material height change — switching from a flat metal tag to a leather bracelet to a wood slice — requires re-measuring and adjusting the Z-axis before the job runs.
The Solis Duo 30W features one-touch autofocus that automatically detects and focuses the field lens. Simply press the button to calibrate and match the lens for accurate results.
For a shop cycling through multiple material types in a day — which is exactly the use case a dual-laser machine is built for — autofocus removes a friction point that would otherwise occur dozens of times per shift. The result is faster job turnaround, fewer setup errors, and more consistent first-mark accuracy across every material change.
The Solis Duo 30W ships with both lenses in the box — a meaningful practical advantage over the 20W, which includes only the 9.8" lens.
9.8" × 9.8" field lens: The standard configuration for most batch production and general marking work. Supports up to 12 pieces in a single field setup, faster throughput on repeat batches, and the full flexibility of the camera-assisted alignment workflow.
5.9" × 5.9" field lens: The tighter field concentrates the beam into a smaller, more energetically dense spot — the right configuration for fine jewelry work, small hallmarks, dense QR codes, and any application where fine feature definition matters more than large-field coverage.
Swapping between them is a physical lens change — the autofocus recalibrates automatically when you switch. Having both in the box means you're not choosing between production volume and fine detail capability — you have both.

The 16MP HD camera quickly detects and aligns your designs for ultimate convenience — with the 9.8" × 9.8" processing area, you can capture multiple targets at once and finish larger projects faster.
The camera renders the full workbed in OMTech Lab software, enabling:
Multi-piece batch layouts — position multiple pieces across the full 9.8" field, assign designs to each, and run the full batch automatically in a single pass.
Precise placement on irregular pieces — for materials with inconsistent shapes, pre-printed surfaces, or specific alignment requirements, the camera preview confirms exact mark placement before the job runs.
Repeatable setups — once a layout works for a specific product, the camera-based positioning recreates it accurately on every subsequent batch without re-measuring.
The Solis Duo 30W carries Class 1 laser safety certification — the highest classification available — achieved through a fully enclosed cabinet with tinted acrylic window and interlock design that contains laser exposure during normal operation.
For a personalization business in a retail environment where customers are present, a makerspace or school where non-operators share the space, or a compact studio where the machine operates alongside other work — Class 1 enclosure is a practical requirement, not a luxury.
The tinted window allows visual monitoring of the job in progress without opening the enclosure. Independent exhaust ports accommodate a fume extractor (optional add-on) — recommended for sustained diode laser operation on wood and acrylic where fume generation is more significant.
The standard working area is 9.8" × 9.8" (250 × 250mm). With the optional conveyor system, the effective processing length extends to 9.8" × 35.4" (250 × 900mm) — enabling continuous long-format material runs, extended sign panels, repeat-pattern strips, and batch runs on longer stock that the standard field can't accommodate.
For businesses that produce wooden sign planks, long leather strips, full-length bracelet batches, or extended panel designs — the conveyor transforms the Solis Duo's output range significantly. Available as an optional add-on at checkout.
Built-in touchscreen — on-machine control for job management, focus adjustment, laser source switching, and status monitoring.
Handheld remote controller — included and magnet-mounted to the machine body when not in use. Allows hands-free triggering from operating distance.
OMTech Lab on PC — the primary software for camera-assisted design positioning, batch layout, and full parameter control. LightBurn is also compatible for users in that ecosystem.
OMTech Lab on mobile/tablet — design and send jobs from a phone or tablet. For retail or customer-facing setups where a full PC workstation isn't practical.

The OMTech Solis Duo 30W is available from OMTech directly and from other resellers. Here's what changes when you order through The Maker's Chest:
Q: What are the most important advantages the 30W has over the 20W Solis Duo?
A: Three specific upgrades: autofocus, which makes engraving jobs easier by automatically detecting and focusing the field lens when switching setups; the 5.9" × 5.9" field lens included in the box (the 20W ships with only the 9.8" lens); and 30W fiber power versus 20W — providing approximately 50% more marking output for faster throughput on metal graphics and more headroom on harder metals. For any shop that switches between materials frequently or needs fine detail work on small jewelry pieces, the 30W's autofocus and dual-lens package resolves real daily friction points.
Q: When would I use the 5.9" lens vs the 9.8" lens?
A: The 9.8" field lens is the default for most production work — larger batch layouts, mixed material runs, and general marking across the full field. The 5.9" field lens concentrates the beam into a smaller, higher-energy-density spot — use it for fine jewelry marking, small hallmarks, dense QR codes at small sizes, or any application where detailed small-feature definition matters more than working area coverage. Both are included; swap between them as the job requires.
Q: Do I need to refocus when switching between the fiber and diode laser?
A: No — users won't have to refocus the laser when switching from fiber to diode or vice versa, as both lasers have the same focal length. This will significantly decrease downtime when changing jobs. The autofocus recalibrates automatically with one touch when you change field lenses or material heights, but source switching itself doesn't require refocusing.
Q: Is it safe to use in a shared space or around customers?
A: Yes — the Solis Duo 30W carries Class 1 laser safety certification, meaning the fully enclosed design brings external laser exposure to Class 1 safe levels during normal closed-lid operation. The tinted window allows job monitoring without opening the enclosure. This certification makes it appropriate for retail environments, shared studios, makerspaces, and classrooms.
Q: What non-metal materials can the diode laser handle?
A: Non-metal engraving on materials such as wood, acrylic, leather, paper, rubber, fabric, and compatible plastics. The 455nm diode wavelength is efficiently absorbed by organic materials and many polymers — producing clean engraving results on the non-metal materials that personalization and gift production commonly involves.
Q: Can I engrave tumblers, rings, and cylindrical objects?
A: Yes, with a compatible rotary axis attachment. The Solis Duo 30W supports rotary accessories for cylindrical and curved surface engraving. Available as optional add-ons at checkout.
Q: How does the 16MP camera improve my workflow?
A: The camera renders the workbed live in OMTech Lab software, letting you position designs visually over the actual material — including irregular shapes, pre-printed surfaces, and multi-piece batch layouts. Once a layout is confirmed, the same camera-assisted positioning repeats it accurately on every subsequent batch. For personalization businesses running repeat products, this is what makes batch production consistent and fast.
Q: What software does it use?
A: OMTech Lab (primary — Windows and macOS, plus mobile) for camera alignment, batch layout, and job management. LightBurn is also compatible for users already in that ecosystem. Both run natively on macOS — no Windows emulation required.
Q: Why buy from The Maker's Chest instead of directly from OMTech?
A: Our 75-day return window gives you real dual-source evaluation time — enough to run both lasers through your actual materials, test autofocus in your production rhythm, and confirm the 30W configuration delivers before you're locked in. Our USA-based expert support team is reachable by phone and email for OMTech Lab and LightBurn setup, field lens selection guidance, camera alignment workflow, and production troubleshooting. If you're choosing between the 30W and 50W, we'll give you a straight recommendation.
| Specification | Value |
|---|---|
| Rated Power | 360W |
| Fiber Laser Power | 30W |
| Fiber Laser Wavelength | 1064 nm |
| Fiber Laser Pulse Width | 80–120 ns |
| Diode Laser Power | 20W |
| Diode Laser Wavelength | 455 nm |
| Processing Area | 9.8 × 9.8 in. & 5.9 × 5.9 in. (250 × 250 mm & 150 × 150 mm) |
| Workbed Area | 12.5 × 12.5 in. (320 × 320 mm) |
| Optional Extended Area | Up to 250 × 900 mm (9.8 × 35.4 in.) with optional conveyor system |
| Max. Marking Speed | 393.7 ips (10,000 mm/s) |
| Marking Accuracy | 0.00008 in. (0.002 mm) |
| Camera | 16 MP HD camera |
| Operating Software | OMTech Lab |
| Compatible Software | LightBurn |
| Focus / Height Setup | Autofocus |
| Safety Certification | Class 1 Laser Safety |
| Overall Dimensions | 12.6 × 19.7 × 18.7–35.2 in. (320 × 500 × 475–895 mm) |
| Net Weight | 55.1 lb. (25 kg) |
Click the links below to download product manuals for OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus.
OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus Product Manual Downloads:
| OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)

|
Wood |
Metals |
Leather |
Plastics |
Fabric |
Stone |
Rubber |
Glass |

The Solis Duo lineup spans three configurations. The key decision is whether the 20W entry level, the 30W mid-range, or the 50W top tier is right for your current volume and material needs. Here's precisely what the 30W adds over the 20W:
One-touch autofocus — the 20W uses touchscreen-assisted manual focus. The 30W includes autofocus that automatically detects and focuses the field lens when switching setups. For operators who switch between materials of different heights throughout a production day, this is the feature that eliminates repeated manual calibration cycles.
Two field lenses included — the 30W ships with both the 9.8" × 9.8" field lens and the 5.9" × 5.9" field lens. The 20W includes only the 9.8" lens. The smaller 5.9" lens produces a tighter, more concentrated beam for fine detail work on small metal pieces — hallmarks, small logos, fine jewelry text — where the larger lens would produce a larger spot than optimal.
More fiber power — 30W versus 20W delivers approximately 50% more fiber laser output. Faster throughput on detail-heavy metal graphics, deeper marking per pass on harder alloys, and more comfortable operating headroom during extended production sessions.
The 30W and 50W Solis Duo configurations also include autofocus, making engraving jobs easier. In addition, users won't have to refocus the laser when switching from fiber to diode or vice versa, as both lasers have the same focal length.
The fundamental value proposition of the Solis Duo is what it eliminates: the choice between a fiber laser for metal and a diode or CO₂ laser for wood, leather, and non-metals. Most engraving businesses face this choice when purchasing their first or second laser — and it's a choice that costs either market reach (if you pick only one) or investment, footprint, and workflow complexity (if you pick both).
The Solis Duo enables users to engrave on various materials — from stainless steel to wood and acrylic — without switching machines or setups. It's a cost-effective way to diversify your product offering and launch your brand with just one unit.
30W fiber laser (1064nm) — for metal marking on stainless steel, gold, silver, copper, brass, titanium, aluminum, and similar alloys. Permanent black marking for logos, serial numbers, barcodes, QR codes, jewelry inscriptions, and product identification at production speed.
20W diode laser (455nm) — for non-metal engraving on wood, leather, acrylic, MDF, rubber, bamboo, paper, fabric, and compatible coated surfaces. The 455nm wavelength is efficiently absorbed by organic and polymer materials, producing the clean engraving results that non-metal personalization and gift production requires.
Both lasers share the same focal length — switching sources doesn't require refocusing. One-touch autofocus handles the rest.

Manual focus adjustment is one of the most time-consuming recurring friction points in a laser production workflow. Every material height change — switching from a flat metal tag to a leather bracelet to a wood slice — requires re-measuring and adjusting the Z-axis before the job runs.
The Solis Duo 30W features one-touch autofocus that automatically detects and focuses the field lens. Simply press the button to calibrate and match the lens for accurate results.
For a shop cycling through multiple material types in a day — which is exactly the use case a dual-laser machine is built for — autofocus removes a friction point that would otherwise occur dozens of times per shift. The result is faster job turnaround, fewer setup errors, and more consistent first-mark accuracy across every material change.
The Solis Duo 30W ships with both lenses in the box — a meaningful practical advantage over the 20W, which includes only the 9.8" lens.
9.8" × 9.8" field lens: The standard configuration for most batch production and general marking work. Supports up to 12 pieces in a single field setup, faster throughput on repeat batches, and the full flexibility of the camera-assisted alignment workflow.
5.9" × 5.9" field lens: The tighter field concentrates the beam into a smaller, more energetically dense spot — the right configuration for fine jewelry work, small hallmarks, dense QR codes, and any application where fine feature definition matters more than large-field coverage.
Swapping between them is a physical lens change — the autofocus recalibrates automatically when you switch. Having both in the box means you're not choosing between production volume and fine detail capability — you have both.

The 16MP HD camera quickly detects and aligns your designs for ultimate convenience — with the 9.8" × 9.8" processing area, you can capture multiple targets at once and finish larger projects faster.
The camera renders the full workbed in OMTech Lab software, enabling:
Multi-piece batch layouts — position multiple pieces across the full 9.8" field, assign designs to each, and run the full batch automatically in a single pass.
Precise placement on irregular pieces — for materials with inconsistent shapes, pre-printed surfaces, or specific alignment requirements, the camera preview confirms exact mark placement before the job runs.
Repeatable setups — once a layout works for a specific product, the camera-based positioning recreates it accurately on every subsequent batch without re-measuring.
The Solis Duo 30W carries Class 1 laser safety certification — the highest classification available — achieved through a fully enclosed cabinet with tinted acrylic window and interlock design that contains laser exposure during normal operation.
For a personalization business in a retail environment where customers are present, a makerspace or school where non-operators share the space, or a compact studio where the machine operates alongside other work — Class 1 enclosure is a practical requirement, not a luxury.
The tinted window allows visual monitoring of the job in progress without opening the enclosure. Independent exhaust ports accommodate a fume extractor (optional add-on) — recommended for sustained diode laser operation on wood and acrylic where fume generation is more significant.
The standard working area is 9.8" × 9.8" (250 × 250mm). With the optional conveyor system, the effective processing length extends to 9.8" × 35.4" (250 × 900mm) — enabling continuous long-format material runs, extended sign panels, repeat-pattern strips, and batch runs on longer stock that the standard field can't accommodate.
For businesses that produce wooden sign planks, long leather strips, full-length bracelet batches, or extended panel designs — the conveyor transforms the Solis Duo's output range significantly. Available as an optional add-on at checkout.
Built-in touchscreen — on-machine control for job management, focus adjustment, laser source switching, and status monitoring.
Handheld remote controller — included and magnet-mounted to the machine body when not in use. Allows hands-free triggering from operating distance.
OMTech Lab on PC — the primary software for camera-assisted design positioning, batch layout, and full parameter control. LightBurn is also compatible for users in that ecosystem.
OMTech Lab on mobile/tablet — design and send jobs from a phone or tablet. For retail or customer-facing setups where a full PC workstation isn't practical.

The OMTech Solis Duo 30W is available from OMTech directly and from other resellers. Here's what changes when you order through The Maker's Chest:
Q: What are the most important advantages the 30W has over the 20W Solis Duo?
A: Three specific upgrades: autofocus, which makes engraving jobs easier by automatically detecting and focusing the field lens when switching setups; the 5.9" × 5.9" field lens included in the box (the 20W ships with only the 9.8" lens); and 30W fiber power versus 20W — providing approximately 50% more marking output for faster throughput on metal graphics and more headroom on harder metals. For any shop that switches between materials frequently or needs fine detail work on small jewelry pieces, the 30W's autofocus and dual-lens package resolves real daily friction points.
Q: When would I use the 5.9" lens vs the 9.8" lens?
A: The 9.8" field lens is the default for most production work — larger batch layouts, mixed material runs, and general marking across the full field. The 5.9" field lens concentrates the beam into a smaller, higher-energy-density spot — use it for fine jewelry marking, small hallmarks, dense QR codes at small sizes, or any application where detailed small-feature definition matters more than working area coverage. Both are included; swap between them as the job requires.
Q: Do I need to refocus when switching between the fiber and diode laser?
A: No — users won't have to refocus the laser when switching from fiber to diode or vice versa, as both lasers have the same focal length. This will significantly decrease downtime when changing jobs. The autofocus recalibrates automatically with one touch when you change field lenses or material heights, but source switching itself doesn't require refocusing.
Q: Is it safe to use in a shared space or around customers?
A: Yes — the Solis Duo 30W carries Class 1 laser safety certification, meaning the fully enclosed design brings external laser exposure to Class 1 safe levels during normal closed-lid operation. The tinted window allows job monitoring without opening the enclosure. This certification makes it appropriate for retail environments, shared studios, makerspaces, and classrooms.
Q: What non-metal materials can the diode laser handle?
A: Non-metal engraving on materials such as wood, acrylic, leather, paper, rubber, fabric, and compatible plastics. The 455nm diode wavelength is efficiently absorbed by organic materials and many polymers — producing clean engraving results on the non-metal materials that personalization and gift production commonly involves.
Q: Can I engrave tumblers, rings, and cylindrical objects?
A: Yes, with a compatible rotary axis attachment. The Solis Duo 30W supports rotary accessories for cylindrical and curved surface engraving. Available as optional add-ons at checkout.
Q: How does the 16MP camera improve my workflow?
A: The camera renders the workbed live in OMTech Lab software, letting you position designs visually over the actual material — including irregular shapes, pre-printed surfaces, and multi-piece batch layouts. Once a layout is confirmed, the same camera-assisted positioning repeats it accurately on every subsequent batch. For personalization businesses running repeat products, this is what makes batch production consistent and fast.
Q: What software does it use?
A: OMTech Lab (primary — Windows and macOS, plus mobile) for camera alignment, batch layout, and job management. LightBurn is also compatible for users already in that ecosystem. Both run natively on macOS — no Windows emulation required.
Q: Why buy from The Maker's Chest instead of directly from OMTech?
A: Our 75-day return window gives you real dual-source evaluation time — enough to run both lasers through your actual materials, test autofocus in your production rhythm, and confirm the 30W configuration delivers before you're locked in. Our USA-based expert support team is reachable by phone and email for OMTech Lab and LightBurn setup, field lens selection guidance, camera alignment workflow, and production troubleshooting. If you're choosing between the 30W and 50W, we'll give you a straight recommendation.
| Specification | Value |
|---|---|
| Rated Power | 360W |
| Fiber Laser Power | 30W |
| Fiber Laser Wavelength | 1064 nm |
| Fiber Laser Pulse Width | 80–120 ns |
| Diode Laser Power | 20W |
| Diode Laser Wavelength | 455 nm |
| Processing Area | 9.8 × 9.8 in. & 5.9 × 5.9 in. (250 × 250 mm & 150 × 150 mm) |
| Workbed Area | 12.5 × 12.5 in. (320 × 320 mm) |
| Optional Extended Area | Up to 250 × 900 mm (9.8 × 35.4 in.) with optional conveyor system |
| Max. Marking Speed | 393.7 ips (10,000 mm/s) |
| Marking Accuracy | 0.00008 in. (0.002 mm) |
| Camera | 16 MP HD camera |
| Operating Software | OMTech Lab |
| Compatible Software | LightBurn |
| Focus / Height Setup | Autofocus |
| Safety Certification | Class 1 Laser Safety |
| Overall Dimensions | 12.6 × 19.7 × 18.7–35.2 in. (320 × 500 × 475–895 mm) |
| Net Weight | 55.1 lb. (25 kg) |
Click the links below to download product manuals for OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus.
OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus Product Manual Downloads:
| OMTech Solis Duo 30W Fiber & 20W Diode Dual Laser Engraver with Autofocus Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
placeholder