Shapeoko 5.1 Pro 4x4 CNC Router + 65mm Spindle
By Carbide 3D
FOUND A LOWER PRICE?
Send us a request and we’ll beat it today — guaranteed!
(Jun 19 – Jun 30)
By Carbide 3D
Send us a request and we’ll beat it today — guaranteed!
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor. Also, Shapeoko 5.1 Pro leg kits have a lead time of 17 days. If ordering the legs, they will all ship as one package once the legs are available.]
Most makers look at three configurations and wonder whether the largest is overkill. For specific production contexts, it's not — it's the enabling specification that makes a whole category of work viable.
Full-width sheet goods. Standard 4×8 plywood, MDF, and hardwood panels are 48 inches wide. The 4×4's 48.7" of Y-axis travel processes the full width of a standard sheet without ripping it down first — you load the sheet, you cut the full panel, you move to the next one. On a 4×2, that same sheet needs to be cut in half before it goes on the machine.
Furniture components at real scale. Tabletops, cabinet carcasses, headboards, doors, and drawer fronts all benefit from a 4×4 envelope. Parts that require repositioning on a smaller machine run in a single setup on the 4×4 — fewer setups means less accumulated positioning error and faster throughput.
High-volume batch nesting. The larger the cutting area, the more parts you can nest in a single job file. More parts per setup means the machine runs longer between material changes, and your hourly output increases without adding shifts.
The massive 48.7" × 48.7" work envelope provides capacity for full panels, furniture components, signage, and large-scale prototyping — bringing factory-grade production capacity into your workshop without the complexity or cost of a full industrial system.
The Shapeoko 5 Pro 4×4 CNC Router is the ultimate machine for serious makers who demand large-format precision and professional-grade performance in their workspace.
The 4×4 uses the identical motion system as every Shapeoko 5.1 Pro — and that motion system was built to a higher spec than any machine in this category requires. That's not marketing language; it's the deliberate engineering decision that defines what the 5.1 Pro is.
HG-15 Linear Rails on Every Axis: Sealed against dust and plugged at the ends. These rails are specified for machines far larger and heavier than the Shapeoko — on a 5.1 Pro they provide rigidity that eliminates the deflection and rail twist that degrade cut quality on machines with round rails or unsupported extrusions. Across a 4-foot travel range, full rail support from end to end matters more than on a 2×2 where the distances are shorter.
16mm Ballscrews (X and Y, 20mm pitch): Custom dust wipers and dual angular-contact bearing mounts keep backlash minimal and positional accuracy consistent across the full travel range. Step length of 0.012mm on X and Y. ±50µm per 300mm ballscrew accuracy — the kind of repeatability that makes nested parts fit together and repeat jobs land in the same place every time.
HDZ Z-Axis (from the Shapeoko HDM): The same Z-axis used on Carbide 3D's most powerful machine, modified for the 5.1 Pro. A 16mm ballscrew at 10mm pitch, 6.1" of total travel, and clearance from table to gantry of 4" with the Hybrid Table installed.
Precision-Machined Extrusions: All rails mount to extrusions machined in-house on industrial machining centers. No T-slot mounting for precision motion hardware. Over a 4-foot span, this machining precision is what keeps the rail geometry consistent from end to end.
The Hybrid Table is the foundation of the machine — both physically and practically. It combines T-slot tracks for clamps, vises, and fixtures with a solid, rigid base that keeps the machine dimensionally stable under cutting load. Six Essentials Clamps and 12 Teez-Nutz T-nuts are included to get you started.
On the 4×4, the full T-slot grid across the 4-foot width gives you flexible clamping anywhere across a full panel — not just at the edges. Mid-panel holddowns, bridge clamps over wide stock, and fixture plates all attach without modification.
The front face includes M6×1 threaded holes for vertical workholding — use the 3.15" gantry shift to tip a board up for end-grain joinery work, tenons, mortises, and edge profiles that require the machine to approach the workpiece from the side rather than from above.

The Shapeoko 5.1 Pro 4×4 ships as a complete, production-ready system:
BitSetter — automatic tool length measurement after every tool change. Multi-tool jobs with automatic Z-compensation run without manual re-zeroing between tools.
Power Pendant — a 2-meter tethered remote with emergency stop and feedhold. Mount it at your operating position for immediate access without reaching back to the machine.
Sweepy 65mm V2 Dust Boot — contains chips and dust at the cutting zone. Connects to your shop vacuum (not included, but strongly recommended).
LED Gantry Lighting — illuminates the full cutting area from the gantry for clear visibility during operation.
Carbide Create — Carbide 3D's 2D/3D CAD/CAM software. Profiles, pockets, V-carving, inlays, and 3D relief work. Accepts G-code from any third-party CAM package (Fusion 360, VCarve, Aspire, and others are all compatible).
Carbide Motion — machine controller software. Free, actively maintained, optimized for Shapeoko.
#201 .25" Flat Endmill, assembly tools, collet wrench.
What you provide: a 65mm trim router or VFD spindle (add at checkout), a computer running Windows 10/11 or macOS 13+, and a shop vacuum.
For the first 60 days of ownership, Carbide 3D will replace or repair any Carbide 3D-branded item that's damaged — even through operator error. This is in addition to the standard 1-year warranty. It's designed specifically for the learning period when most CNC mistakes happen, and no other manufacturer offers anything comparable at this level.
This guarantee is Carbide 3D's direct policy and applies regardless of where you purchase.
The Shapeoko 5.1 Pro 4×4 is available from Carbide 3D directly and through official resellers. Here's what changes when you order through The Maker's Chest:
Shipping note: The Shapeoko 5.1 Pro 4×4 ships in five boxes via freight. A flat shipping fee applies and appears at checkout — this reflects Carbide 3D's distributor shipping policy, which we honor as an official reseller.

Your Shapeoko 5 Pro 4×4 CNC Router + 65mm Spindle comes complete with:
Everything you need for professional-grade CNC performance is included — no extras required.
Q: What's the real difference between the 4×4 and the 4×2?
A: The 4×4 adds Y-axis depth — 48.7" versus 24.5" on the 4×2 — which enables two things the 4×2 can't match: processing the full 4-foot width of standard sheet goods without cutting them down first, and significantly larger batch layouts that run longer before needing material changes. The tradeoff is footprint (59" deep versus 35" for the 4×2) and price. If you regularly work with full-width sheets, produce furniture at full scale, or want maximum nesting capacity for batch production, the 4×4 is the right choice. If most of your work is under 24" wide, the 4×2 delivers 4-foot length at a smaller footprint and lower cost. Our team can help you decide if you want to talk through your specific projects.
Q: Does the 4×4 cut full 4×8 sheets?
A: Partially. The 4×4 processes the full 48-inch width of a standard 4×8 sheet without ripping it down — which is the primary advantage over the 4×2. For the 8-foot length, you index the sheet through the machine in sections using the open front-to-back design. A 4×8 sheet processes fully in two indexed setups — or three for layouts that require overlap.
Q: What router should I choose at checkout?
A: The Carbide Compact Router is the right starting choice for most users — purpose-built for CNC, quiet, runs on 110V, and straightforward to use. The Carbide VFD Spindle is the production upgrade — water-cooled, quieter under sustained load, and sets RPM automatically from your G-code. For a 4×4 running full production shifts on a regular basis, the VFD Spindle investment pays off in reduced operator fatigue and longer tool life. Add either at checkout.
Q: Can the 4×4 cut aluminum?
A: Yes. The HG-15 rail and ballscrew motion system provides the rigidity needed for aluminum at appropriate feed rates and depths of cut. For sustained aluminum production work, the VFD Spindle is strongly recommended over a trim router. The machine is not designed for ferrous metals — steel and cast iron require a dedicated metal-cutting CNC.
Q: How does it ship, and how difficult is assembly?
A: The 4×4 ships in five boxes via freight, totalling approximately 288 lbs. Assembly requires a clean workspace, a few hours, and a second person for lifting the gantry onto the base. Carbide 3D provides a full assembly manual and video walkthrough. The machine goes from boxes to first cut in a few hours for most users — not days.
Q: What CAM software can I use beyond Carbide Create?
A: The 5.1 Pro accepts standard G-code from any CAM software. Fusion 360, VCarve, Aspire, MeshCAM, and all other G-code-outputting platforms work directly. Carbide Create is included free and handles most 2D and 3D work without a third-party package. Carbide Create Pro (available separately from Carbide 3D) unlocks more advanced 3D carving features.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: For the first 60 days of ownership, any Carbide 3D-branded item damaged through operator error — broken endmills, crashed spindle nose, anything Carbide 3D made — is replaced or repaired at no cost. It's in addition to the 1-year warranty and is designed for the learning period. No other CNC manufacturer offers this policy. It applies regardless of where you purchased the machine.
Q: Should I get the 4×4 or the Shapeoko HDM?
A: The 4×4 gives you more cutting area; the HDM gives you more cutting power for metal. The Shapeoko HDM is a more powerful machine and ideal if you want to primarily cut aluminum and brass — the 5.1 Pro gets close when paired with the VFD Spindle at a lower price point with larger cutting size options. If your primary work is wood, plastics, and occasional aluminum, the 4×4 is the right choice. If aluminum and brass are your primary daily materials and cutting depth/speed in metal is the priority, the HDM is the better investment. Talk to our team if you want to work through the decision for your specific application.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window provides real production evaluation time — enough to assemble the machine, run full-size production jobs, and confirm the 4×4 format delivers what your business needs. Our USA-based expert support team is reachable by phone and email and provides a second layer of knowledgeable support alongside Carbide 3D's own team. If you're deciding between the 4×4 and another configuration, we'll give you a straight answer based on your actual workflow.
| Specification | Details |
|---|---|
| Ballscrew X/Y | 16 mm diameter, 20 mm pitch (with custom wiper) |
| Ballscrew Z | 16 mm diameter, 10 mm pitch |
| Linear Rails | HG-15 hardened linear guides |
| Homing Switches | Dual Y inductive sensors |
| Ballscrew Accuracy | ±50 µm per 300 mm |
| Step Length (X/Y) | 0.012 mm |
| Step Length (Z) | 0.006 mm |
| Spindle Mount | 65 mm diameter |
| Total Z Travel | 6.1 in (5.51 in with Sweepy Pro) |
| Clearance (Hybrid Table) | 4 in |
| Clearance (No Table) | 5 in |
| Gantry Shift (Joinery) | 3.15 in |
| T-Slot Spacing | 4.04 in center-to-center |
| Voltage | 110V or 220V (auto-switching) |
| Amperage | 4A (machine only) |
| AC Plug | IEC C14 to NEMA 5-15P (standard U.S. plug) |
| Machine Travel | 48.7 in (X) × 48.7 in (Y) |
| Machine Footprint | 60 in (X) × 59 in (Y) × 23.25 in (Z) |
| Shipping Box 1 | 67 in × 17 in × 17 in — 123 lbs |
| Shipping Box 2 | 65 in × 16 in × 16 in — 129 lbs |
| System Requirements | Windows 10/11 (64-bit) or macOS 10.14+ |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)
placeholder
[Heads up — Shapeoko CNC machines are not included in our free shipping offer and carry a flat $150 shipping fee, which will appear at checkout. This reflects Carbide 3D's distributor shipping policy, which we're required to honor as an official distributor. Also, Shapeoko 5.1 Pro leg kits have a lead time of 17 days. If ordering the legs, they will all ship as one package once the legs are available.]
Most makers look at three configurations and wonder whether the largest is overkill. For specific production contexts, it's not — it's the enabling specification that makes a whole category of work viable.
Full-width sheet goods. Standard 4×8 plywood, MDF, and hardwood panels are 48 inches wide. The 4×4's 48.7" of Y-axis travel processes the full width of a standard sheet without ripping it down first — you load the sheet, you cut the full panel, you move to the next one. On a 4×2, that same sheet needs to be cut in half before it goes on the machine.
Furniture components at real scale. Tabletops, cabinet carcasses, headboards, doors, and drawer fronts all benefit from a 4×4 envelope. Parts that require repositioning on a smaller machine run in a single setup on the 4×4 — fewer setups means less accumulated positioning error and faster throughput.
High-volume batch nesting. The larger the cutting area, the more parts you can nest in a single job file. More parts per setup means the machine runs longer between material changes, and your hourly output increases without adding shifts.
The massive 48.7" × 48.7" work envelope provides capacity for full panels, furniture components, signage, and large-scale prototyping — bringing factory-grade production capacity into your workshop without the complexity or cost of a full industrial system.
The Shapeoko 5 Pro 4×4 CNC Router is the ultimate machine for serious makers who demand large-format precision and professional-grade performance in their workspace.
The 4×4 uses the identical motion system as every Shapeoko 5.1 Pro — and that motion system was built to a higher spec than any machine in this category requires. That's not marketing language; it's the deliberate engineering decision that defines what the 5.1 Pro is.
HG-15 Linear Rails on Every Axis: Sealed against dust and plugged at the ends. These rails are specified for machines far larger and heavier than the Shapeoko — on a 5.1 Pro they provide rigidity that eliminates the deflection and rail twist that degrade cut quality on machines with round rails or unsupported extrusions. Across a 4-foot travel range, full rail support from end to end matters more than on a 2×2 where the distances are shorter.
16mm Ballscrews (X and Y, 20mm pitch): Custom dust wipers and dual angular-contact bearing mounts keep backlash minimal and positional accuracy consistent across the full travel range. Step length of 0.012mm on X and Y. ±50µm per 300mm ballscrew accuracy — the kind of repeatability that makes nested parts fit together and repeat jobs land in the same place every time.
HDZ Z-Axis (from the Shapeoko HDM): The same Z-axis used on Carbide 3D's most powerful machine, modified for the 5.1 Pro. A 16mm ballscrew at 10mm pitch, 6.1" of total travel, and clearance from table to gantry of 4" with the Hybrid Table installed.
Precision-Machined Extrusions: All rails mount to extrusions machined in-house on industrial machining centers. No T-slot mounting for precision motion hardware. Over a 4-foot span, this machining precision is what keeps the rail geometry consistent from end to end.
The Hybrid Table is the foundation of the machine — both physically and practically. It combines T-slot tracks for clamps, vises, and fixtures with a solid, rigid base that keeps the machine dimensionally stable under cutting load. Six Essentials Clamps and 12 Teez-Nutz T-nuts are included to get you started.
On the 4×4, the full T-slot grid across the 4-foot width gives you flexible clamping anywhere across a full panel — not just at the edges. Mid-panel holddowns, bridge clamps over wide stock, and fixture plates all attach without modification.
The front face includes M6×1 threaded holes for vertical workholding — use the 3.15" gantry shift to tip a board up for end-grain joinery work, tenons, mortises, and edge profiles that require the machine to approach the workpiece from the side rather than from above.

The Shapeoko 5.1 Pro 4×4 ships as a complete, production-ready system:
BitSetter — automatic tool length measurement after every tool change. Multi-tool jobs with automatic Z-compensation run without manual re-zeroing between tools.
Power Pendant — a 2-meter tethered remote with emergency stop and feedhold. Mount it at your operating position for immediate access without reaching back to the machine.
Sweepy 65mm V2 Dust Boot — contains chips and dust at the cutting zone. Connects to your shop vacuum (not included, but strongly recommended).
LED Gantry Lighting — illuminates the full cutting area from the gantry for clear visibility during operation.
Carbide Create — Carbide 3D's 2D/3D CAD/CAM software. Profiles, pockets, V-carving, inlays, and 3D relief work. Accepts G-code from any third-party CAM package (Fusion 360, VCarve, Aspire, and others are all compatible).
Carbide Motion — machine controller software. Free, actively maintained, optimized for Shapeoko.
#201 .25" Flat Endmill, assembly tools, collet wrench.
What you provide: a 65mm trim router or VFD spindle (add at checkout), a computer running Windows 10/11 or macOS 13+, and a shop vacuum.
For the first 60 days of ownership, Carbide 3D will replace or repair any Carbide 3D-branded item that's damaged — even through operator error. This is in addition to the standard 1-year warranty. It's designed specifically for the learning period when most CNC mistakes happen, and no other manufacturer offers anything comparable at this level.
This guarantee is Carbide 3D's direct policy and applies regardless of where you purchase.
The Shapeoko 5.1 Pro 4×4 is available from Carbide 3D directly and through official resellers. Here's what changes when you order through The Maker's Chest:
Shipping note: The Shapeoko 5.1 Pro 4×4 ships in five boxes via freight. A flat shipping fee applies and appears at checkout — this reflects Carbide 3D's distributor shipping policy, which we honor as an official reseller.

Your Shapeoko 5 Pro 4×4 CNC Router + 65mm Spindle comes complete with:
Everything you need for professional-grade CNC performance is included — no extras required.
Q: What's the real difference between the 4×4 and the 4×2?
A: The 4×4 adds Y-axis depth — 48.7" versus 24.5" on the 4×2 — which enables two things the 4×2 can't match: processing the full 4-foot width of standard sheet goods without cutting them down first, and significantly larger batch layouts that run longer before needing material changes. The tradeoff is footprint (59" deep versus 35" for the 4×2) and price. If you regularly work with full-width sheets, produce furniture at full scale, or want maximum nesting capacity for batch production, the 4×4 is the right choice. If most of your work is under 24" wide, the 4×2 delivers 4-foot length at a smaller footprint and lower cost. Our team can help you decide if you want to talk through your specific projects.
Q: Does the 4×4 cut full 4×8 sheets?
A: Partially. The 4×4 processes the full 48-inch width of a standard 4×8 sheet without ripping it down — which is the primary advantage over the 4×2. For the 8-foot length, you index the sheet through the machine in sections using the open front-to-back design. A 4×8 sheet processes fully in two indexed setups — or three for layouts that require overlap.
Q: What router should I choose at checkout?
A: The Carbide Compact Router is the right starting choice for most users — purpose-built for CNC, quiet, runs on 110V, and straightforward to use. The Carbide VFD Spindle is the production upgrade — water-cooled, quieter under sustained load, and sets RPM automatically from your G-code. For a 4×4 running full production shifts on a regular basis, the VFD Spindle investment pays off in reduced operator fatigue and longer tool life. Add either at checkout.
Q: Can the 4×4 cut aluminum?
A: Yes. The HG-15 rail and ballscrew motion system provides the rigidity needed for aluminum at appropriate feed rates and depths of cut. For sustained aluminum production work, the VFD Spindle is strongly recommended over a trim router. The machine is not designed for ferrous metals — steel and cast iron require a dedicated metal-cutting CNC.
Q: How does it ship, and how difficult is assembly?
A: The 4×4 ships in five boxes via freight, totalling approximately 288 lbs. Assembly requires a clean workspace, a few hours, and a second person for lifting the gantry onto the base. Carbide 3D provides a full assembly manual and video walkthrough. The machine goes from boxes to first cut in a few hours for most users — not days.
Q: What CAM software can I use beyond Carbide Create?
A: The 5.1 Pro accepts standard G-code from any CAM software. Fusion 360, VCarve, Aspire, MeshCAM, and all other G-code-outputting platforms work directly. Carbide Create is included free and handles most 2D and 3D work without a third-party package. Carbide Create Pro (available separately from Carbide 3D) unlocks more advanced 3D carving features.
Q: What is the 60-Day Mistakes Are On Us Guarantee?
A: For the first 60 days of ownership, any Carbide 3D-branded item damaged through operator error — broken endmills, crashed spindle nose, anything Carbide 3D made — is replaced or repaired at no cost. It's in addition to the 1-year warranty and is designed for the learning period. No other CNC manufacturer offers this policy. It applies regardless of where you purchased the machine.
Q: Should I get the 4×4 or the Shapeoko HDM?
A: The 4×4 gives you more cutting area; the HDM gives you more cutting power for metal. The Shapeoko HDM is a more powerful machine and ideal if you want to primarily cut aluminum and brass — the 5.1 Pro gets close when paired with the VFD Spindle at a lower price point with larger cutting size options. If your primary work is wood, plastics, and occasional aluminum, the 4×4 is the right choice. If aluminum and brass are your primary daily materials and cutting depth/speed in metal is the priority, the HDM is the better investment. Talk to our team if you want to work through the decision for your specific application.
Q: Why buy from The Maker's Chest instead of directly from Carbide 3D?
A: Our 75-day return window provides real production evaluation time — enough to assemble the machine, run full-size production jobs, and confirm the 4×4 format delivers what your business needs. Our USA-based expert support team is reachable by phone and email and provides a second layer of knowledgeable support alongside Carbide 3D's own team. If you're deciding between the 4×4 and another configuration, we'll give you a straight answer based on your actual workflow.
| Specification | Details |
|---|---|
| Ballscrew X/Y | 16 mm diameter, 20 mm pitch (with custom wiper) |
| Ballscrew Z | 16 mm diameter, 10 mm pitch |
| Linear Rails | HG-15 hardened linear guides |
| Homing Switches | Dual Y inductive sensors |
| Ballscrew Accuracy | ±50 µm per 300 mm |
| Step Length (X/Y) | 0.012 mm |
| Step Length (Z) | 0.006 mm |
| Spindle Mount | 65 mm diameter |
| Total Z Travel | 6.1 in (5.51 in with Sweepy Pro) |
| Clearance (Hybrid Table) | 4 in |
| Clearance (No Table) | 5 in |
| Gantry Shift (Joinery) | 3.15 in |
| T-Slot Spacing | 4.04 in center-to-center |
| Voltage | 110V or 220V (auto-switching) |
| Amperage | 4A (machine only) |
| AC Plug | IEC C14 to NEMA 5-15P (standard U.S. plug) |
| Machine Travel | 48.7 in (X) × 48.7 in (Y) |
| Machine Footprint | 60 in (X) × 59 in (Y) × 23.25 in (Z) |
| Shipping Box 1 | 67 in × 17 in × 17 in — 123 lbs |
| Shipping Box 2 | 65 in × 16 in × 16 in — 129 lbs |
| System Requirements | Windows 10/11 (64-bit) or macOS 10.14+ |
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.