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75 Day Returns - Buy with Confidence!
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Scale production
Ultra-fine detail

OneLaser VertiGo™ - Vertical Tumbler Laser Engraver - 38W CO2 RF

By OneLaser

Save $400.00
Original Price $5,999.00
Current Price $5,599.00
Everything Included
Free LightBurn Pro Key
Lifetime subscription
75-Day Returns
No restocking fee
Price Match Guarantee
Lowest prices
Buy Now, Pay Later
Flexible maker financing
Materials Intelligence Library™
550+ laser presets
White Glove Onboarding
Beginner to expert
LaserGuide AI
24/7 AI Assistant
Best After-Sales Support
In the industry
Design File Bundle
10,000+ SVG & DXF files
1 Year Warranty 75-Day Returns USA Support

Notify me when back in stock

Confused? Fiber or UV or CO2? Take our 60-sec laser quiz.
Extended 75-Day Returns
Buy Now Pay Later
Call Us: +1 833-962-5377
Description

The World's First Vertical Laser Engraver, Built Around a Rotary — Not Bolted Onto One

The OneLaser VertiGo™ holds tumblers, bottles, mugs, and bowls upright on a factory-integrated Grip2 rotary and engraves them with a 38W air-cooled RF laser — no calibration, no chiller, no fighting gravity. Place it, lock it, engrave.

Compatible Materials:

Wood — compatible material for OneLaser VertiGo

Wood

Leather — compatible material for OneLaser VertiGo

Leather

Plastics — compatible material for OneLaser VertiGo

Plastics

Coated metals — compatible material for OneLaser VertiGo

Coated Metals

Glass — compatible material for OneLaser VertiGo

Glass

OneLaser VertiGo vertical rotary laser engraver, front view with glass door

Every laser engraver on the market was designed to engrave flat surfaces first — cylindrical objects were an afterthought bolted on with an add-on rotary, manual calibration, and steps-per-rotation math that drifts every time you swap items. For anyone doing volume tumbler engraving, or engraving live at a market or event, that friction eats directly into profit. The OneLaser VertiGo™ was engineered by OneLaser in partnership with LensDigital — makers of the industry-leading PiBurn rotary — to remove that friction entirely: a factory-integrated Grip2 rotary holds items vertically instead of on their side, and a 38W RF laser handles the engraving without a chiller in sight.

Vertical Engraving — Working With Gravity Instead of Against It

Standard rotary attachments lay tumblers on their side, which means fighting the weight of heavier items and constantly nudging things back into alignment as they roll. The VertiGo™ holds items upright, the way they're designed to stand. The self-centering Grip2 chuck jaws do the alignment automatically, so heavy, oversized, or oddly shaped pieces — dog bowls, buckets, insulated jugs — stay put without extra bracing or babysitting.

The Grip2 Rotary — Factory-Aligned, Zero Calibration Required

At the core of the VertiGo™ is the PiBurn Grip2, a chuck-style rotary that grips an item at its base with self-centering jaws rather than rolling it on wheels — more stable for tall, heavy, or irregular items than roller-style rotaries. Because it's factory-mounted and factory-aligned to the laser path with steps-per-rotation pre-configured, you never touch a rotary setting: place the item, close the chuck, and engrave.

38W RF Laser — Sharper Detail, No Chiller, No Water

The VertiGo™ runs a 38W air-cooled RF laser tube, delivering engraving performance comparable to a 60W glass tube in a far smaller footprint. RF's tighter beam spot produces noticeably sharper edges and finer detail on powder-coated drinkware than a glass tube of similar power, and because it's fully air-cooled, there's no water chiller to buy, fill, or maintain — one less system to fail mid-production.

OneLaser VertiGo engraving a stainless steel tumbler on the Grip2 rotary

Smart Autofocus for Every Diameter

Cylindrical objects vary wildly in radius — a skinny water bottle and a wide dog bowl need completely different focal distances. The VertiGo™'s Smart Autofocus senses the item's diameter and sets focal distance automatically with a gentle probe that won't tip the piece, removing the manual measuring step that trips up most rotary setups.

Built for Events and Markets, Not Just the Workshop

Live, on-demand engraving at markets, fairs, and pop-ups is one of the highest-margin channels available to engravers — but most laser engravers are too heavy, too fragile, or too chiller-dependent to actually bring along. The VertiGo™ was built to change that:

  • Compact desktop footprint that fits a standard event table or retail counter.
  • No chiller or water system — plug into a standard outlet and go.
  • Zero on-site setup for cylindrical engraving — the rotary is always aligned.
  • Glass door with an LED-lit chamber so customers can watch their piece being engraved live — a genuine crowd-stopper at events.

Dedicated Drinkware Machine — Not a Flatbed Replacement

The VertiGo™ has no flat bed and does not engrave flat objects — it's a specialist cylindrical engraver, not a general-purpose laser. For shops doing both flat and round work, it's built to run alongside a flatbed CO2 or fiber laser, taking drinkware and cylindrical jobs off that machine's queue entirely.


What's in the Box

  • OneLaser VertiGo™ (38W RF) vertical rotary laser engraver unit
  • Factory-integrated PiBurn Grip2 rotary chuck
  • Extended jaw accessory for wide-mouth items (bowls, buckets)
  • Power cord and setup documentation

Note: The VertiGo™'s 38W RF laser is fully air-cooled — no water chiller is required or included.

Warranty, Support & Made in USA Engineering

The OneLaser VertiGo™ is backed by a 1-year manufacturer's warranty, covering defects in materials and workmanship under normal use. OneLaser's machines are engineered by a 100% U.S.-based team, with nationwide on-site service available across the U.S.

The Maker's Chest Difference

The OneLaser VertiGo™ is available directly from OneLaser and through other resellers. Here's what changes when you buy it through The Maker's Chest:

  • 🛡️ 75-day returns — more than double OneLaser's standard 30-day direct return window. That's real time to run the VertiGo™ through actual production runs or an event before you're locked in.
  • 🇺🇸 Expert USA-based technical support — our team can help with LightBurn setup, rotary settings for specific tumbler brands, and workflow questions, on top of whatever OneLaser's own support provides.
  • 📞 Dual lines of support — phone and email, so you have a direct path to a real person when you need it.
  • 🔧 Honest pre-sale guidance — not sure if the VertiGo™ makes sense as your first laser, a dedicated drinkware machine alongside a flatbed, or overkill for your current volume? Talk to us before you order.

Frequently Asked Questions about the OneLaser VertiGo™

Q: What makes the VertiGo™ different from a regular laser with a rotary attachment? A: Three things. The Grip2 rotary is factory-integrated and factory-aligned, so there's zero calibration or steps-per-rotation setup required. It engraves vertically, so items stand upright instead of lying on their side, and the self-centering chuck jaws produce automatic alignment. And it's purpose-built for cylindrical work rather than a flatbed machine with a bolted-on rotary as an afterthought.


Q: Does the VertiGo™ replace a flatbed laser? A: No. It has no flat bed and can't engrave flat surfaces — it's a dedicated cylindrical engraver. For shops doing both flat and round work, it's meant to run alongside a flatbed CO2 or fiber laser, handling drinkware and cylindrical jobs so they're not tying up your main machine.


Q: What materials and items can the VertiGo™ engrave? A: It excels on powder-coated drinkware — tumblers, insulated bottles, and cups from brands like Stanley, Yeti, RTIC, and Hydro Flask. It also engraves anodized aluminum, painted metal, glass, ceramic, wood, leather, and plastic on cylindrical items, including mugs, dog bowls, wine glasses, beer steins, sports bottles, and other round objects that fit the chuck.


Q: Does the VertiGo™ need a water chiller? A: No. Its 38W RF laser is fully air-cooled — there's no chiller, water lines, or coolant to maintain.


Q: Is the VertiGo™ good for beginners? A: Yes. The rotary is pre-aligned and pre-calibrated from the factory, and Smart Autofocus handles focal distance automatically for each item's diameter. The workflow is place, lock, load your design, and engrave — most users produce a usable engraving on their first session, with LightBurn as the standard software.


Q: Is the VertiGo™ practical for live events and markets? A: Yes — it was specifically designed for this. It's compact enough for a standard table, needs no chiller or auxiliary equipment, requires no on-site calibration, and the LED-lit glass chamber draws a crowd while items are being engraved in real time.


Q: What's the largest item the VertiGo™ can handle? A: The Grip2 chuck and extended jaw accessory handle most standard drinkware up to roughly 12" in diameter, including wide-mouth items like dog bowls and buckets. If you're working with unusually large or heavy pieces, check with our team before ordering to confirm fit.


Q: What software does the VertiGo™ use? A: LightBurn, connected via USB, Ethernet, or Wi-Fi. Rotary configuration for the Grip2 is straightforward since steps-per-rotation are already set at the factory, minimizing the software setup needed before your first job.


Q: What's the VertiGo™'s warranty, and what does it cover? A: 1 year on the machine, covering defects in materials and workmanship under normal use and service. It doesn't cover damage from misuse, unapproved modifications, or normal wear on consumables like the lens.


Q: Why buy the VertiGo™ from The Maker's Chest instead of directly from OneLaser? A: Our 75-day return window is more than double OneLaser's 30-day direct policy, giving you real time to run the machine through actual production or an event before you're committed. You also get USA-based expert support by phone and email, plus honest guidance on whether the VertiGo™ fits your specific drinkware or event-engraving business before you buy.

Specifications
OneLaser VertiGo™ Specifications:
Specification Detail
Laser Source 38W RF CO2 laser (air-cooled)
Cooling Fan-cooled — no water chiller required
Rotary System Factory-integrated PiBurn Grip2, self-centering chuck
Orientation Vertical (upright) engraving
Item Capacity Cylindrical items up to approx. 12" diameter, incl. extended jaw for wide-mouth items
Focus Smart Autofocus, auto-adjusts to item diameter
Alignment Factory-aligned, no user calibration required
Visibility Glass door with LED-lit chamber
Software Compatibility LightBurn (USB, Ethernet, or Wi-Fi)
Power Requirements Standard household/commercial outlet
Warranty & Manuals

The OneLaser VertiGo™ is backed by a 1-year manufacturer's warranty, covering defects in materials and workmanship under normal use. OneLaser's machines are engineered by a 100% U.S.-based team, with nationwide on-site service available across the U.S.

📄 Download the OneLaser VertiGo™ User Manual (PDF)

Shipping

We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

  • OneLaser X Series Laser Engravers
  • OneLaser Hydra Series Laser Engravers
  • PiBurn Laser Rotary Accessories
  • Filtrabox Fume Extractors and Replacement Filters
  • BOFA Fume Extractors and Replacement Filters
  • Maxce IndexX Laser Marking Production Table
  • Theo Laser Welders
  • Crio DTF Printers
  • Sunstone Welders

Summary

  • Order cutoff: 5pm PST
  • Order handling: 1-3 days
  • Order transit: 3-7 days
  • Free shipping to the contiguous United States

Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.

In general, these are the delivery timeframes you can expect:

  • 1-7 Business Days - Delivery within the contiguous United States 

The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.
  • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.

We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.

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Skip the AI. Call an Expert. Skip the AI. Call an Expert.
Description

The World's First Vertical Laser Engraver, Built Around a Rotary — Not Bolted Onto One

The OneLaser VertiGo™ holds tumblers, bottles, mugs, and bowls upright on a factory-integrated Grip2 rotary and engraves them with a 38W air-cooled RF laser — no calibration, no chiller, no fighting gravity. Place it, lock it, engrave.

Compatible Materials:

Wood — compatible material for OneLaser VertiGo

Wood

Leather — compatible material for OneLaser VertiGo

Leather

Plastics — compatible material for OneLaser VertiGo

Plastics

Coated metals — compatible material for OneLaser VertiGo

Coated Metals

Glass — compatible material for OneLaser VertiGo

Glass

OneLaser VertiGo vertical rotary laser engraver, front view with glass door

Every laser engraver on the market was designed to engrave flat surfaces first — cylindrical objects were an afterthought bolted on with an add-on rotary, manual calibration, and steps-per-rotation math that drifts every time you swap items. For anyone doing volume tumbler engraving, or engraving live at a market or event, that friction eats directly into profit. The OneLaser VertiGo™ was engineered by OneLaser in partnership with LensDigital — makers of the industry-leading PiBurn rotary — to remove that friction entirely: a factory-integrated Grip2 rotary holds items vertically instead of on their side, and a 38W RF laser handles the engraving without a chiller in sight.

Vertical Engraving — Working With Gravity Instead of Against It

Standard rotary attachments lay tumblers on their side, which means fighting the weight of heavier items and constantly nudging things back into alignment as they roll. The VertiGo™ holds items upright, the way they're designed to stand. The self-centering Grip2 chuck jaws do the alignment automatically, so heavy, oversized, or oddly shaped pieces — dog bowls, buckets, insulated jugs — stay put without extra bracing or babysitting.

The Grip2 Rotary — Factory-Aligned, Zero Calibration Required

At the core of the VertiGo™ is the PiBurn Grip2, a chuck-style rotary that grips an item at its base with self-centering jaws rather than rolling it on wheels — more stable for tall, heavy, or irregular items than roller-style rotaries. Because it's factory-mounted and factory-aligned to the laser path with steps-per-rotation pre-configured, you never touch a rotary setting: place the item, close the chuck, and engrave.

38W RF Laser — Sharper Detail, No Chiller, No Water

The VertiGo™ runs a 38W air-cooled RF laser tube, delivering engraving performance comparable to a 60W glass tube in a far smaller footprint. RF's tighter beam spot produces noticeably sharper edges and finer detail on powder-coated drinkware than a glass tube of similar power, and because it's fully air-cooled, there's no water chiller to buy, fill, or maintain — one less system to fail mid-production.

OneLaser VertiGo engraving a stainless steel tumbler on the Grip2 rotary

Smart Autofocus for Every Diameter

Cylindrical objects vary wildly in radius — a skinny water bottle and a wide dog bowl need completely different focal distances. The VertiGo™'s Smart Autofocus senses the item's diameter and sets focal distance automatically with a gentle probe that won't tip the piece, removing the manual measuring step that trips up most rotary setups.

Built for Events and Markets, Not Just the Workshop

Live, on-demand engraving at markets, fairs, and pop-ups is one of the highest-margin channels available to engravers — but most laser engravers are too heavy, too fragile, or too chiller-dependent to actually bring along. The VertiGo™ was built to change that:

  • Compact desktop footprint that fits a standard event table or retail counter.
  • No chiller or water system — plug into a standard outlet and go.
  • Zero on-site setup for cylindrical engraving — the rotary is always aligned.
  • Glass door with an LED-lit chamber so customers can watch their piece being engraved live — a genuine crowd-stopper at events.

Dedicated Drinkware Machine — Not a Flatbed Replacement

The VertiGo™ has no flat bed and does not engrave flat objects — it's a specialist cylindrical engraver, not a general-purpose laser. For shops doing both flat and round work, it's built to run alongside a flatbed CO2 or fiber laser, taking drinkware and cylindrical jobs off that machine's queue entirely.


What's in the Box

  • OneLaser VertiGo™ (38W RF) vertical rotary laser engraver unit
  • Factory-integrated PiBurn Grip2 rotary chuck
  • Extended jaw accessory for wide-mouth items (bowls, buckets)
  • Power cord and setup documentation

Note: The VertiGo™'s 38W RF laser is fully air-cooled — no water chiller is required or included.

Warranty, Support & Made in USA Engineering

The OneLaser VertiGo™ is backed by a 1-year manufacturer's warranty, covering defects in materials and workmanship under normal use. OneLaser's machines are engineered by a 100% U.S.-based team, with nationwide on-site service available across the U.S.

The Maker's Chest Difference

The OneLaser VertiGo™ is available directly from OneLaser and through other resellers. Here's what changes when you buy it through The Maker's Chest:

  • 🛡️ 75-day returns — more than double OneLaser's standard 30-day direct return window. That's real time to run the VertiGo™ through actual production runs or an event before you're locked in.
  • 🇺🇸 Expert USA-based technical support — our team can help with LightBurn setup, rotary settings for specific tumbler brands, and workflow questions, on top of whatever OneLaser's own support provides.
  • 📞 Dual lines of support — phone and email, so you have a direct path to a real person when you need it.
  • 🔧 Honest pre-sale guidance — not sure if the VertiGo™ makes sense as your first laser, a dedicated drinkware machine alongside a flatbed, or overkill for your current volume? Talk to us before you order.

Frequently Asked Questions about the OneLaser VertiGo™

Q: What makes the VertiGo™ different from a regular laser with a rotary attachment? A: Three things. The Grip2 rotary is factory-integrated and factory-aligned, so there's zero calibration or steps-per-rotation setup required. It engraves vertically, so items stand upright instead of lying on their side, and the self-centering chuck jaws produce automatic alignment. And it's purpose-built for cylindrical work rather than a flatbed machine with a bolted-on rotary as an afterthought.


Q: Does the VertiGo™ replace a flatbed laser? A: No. It has no flat bed and can't engrave flat surfaces — it's a dedicated cylindrical engraver. For shops doing both flat and round work, it's meant to run alongside a flatbed CO2 or fiber laser, handling drinkware and cylindrical jobs so they're not tying up your main machine.


Q: What materials and items can the VertiGo™ engrave? A: It excels on powder-coated drinkware — tumblers, insulated bottles, and cups from brands like Stanley, Yeti, RTIC, and Hydro Flask. It also engraves anodized aluminum, painted metal, glass, ceramic, wood, leather, and plastic on cylindrical items, including mugs, dog bowls, wine glasses, beer steins, sports bottles, and other round objects that fit the chuck.


Q: Does the VertiGo™ need a water chiller? A: No. Its 38W RF laser is fully air-cooled — there's no chiller, water lines, or coolant to maintain.


Q: Is the VertiGo™ good for beginners? A: Yes. The rotary is pre-aligned and pre-calibrated from the factory, and Smart Autofocus handles focal distance automatically for each item's diameter. The workflow is place, lock, load your design, and engrave — most users produce a usable engraving on their first session, with LightBurn as the standard software.


Q: Is the VertiGo™ practical for live events and markets? A: Yes — it was specifically designed for this. It's compact enough for a standard table, needs no chiller or auxiliary equipment, requires no on-site calibration, and the LED-lit glass chamber draws a crowd while items are being engraved in real time.


Q: What's the largest item the VertiGo™ can handle? A: The Grip2 chuck and extended jaw accessory handle most standard drinkware up to roughly 12" in diameter, including wide-mouth items like dog bowls and buckets. If you're working with unusually large or heavy pieces, check with our team before ordering to confirm fit.


Q: What software does the VertiGo™ use? A: LightBurn, connected via USB, Ethernet, or Wi-Fi. Rotary configuration for the Grip2 is straightforward since steps-per-rotation are already set at the factory, minimizing the software setup needed before your first job.


Q: What's the VertiGo™'s warranty, and what does it cover? A: 1 year on the machine, covering defects in materials and workmanship under normal use and service. It doesn't cover damage from misuse, unapproved modifications, or normal wear on consumables like the lens.


Q: Why buy the VertiGo™ from The Maker's Chest instead of directly from OneLaser? A: Our 75-day return window is more than double OneLaser's 30-day direct policy, giving you real time to run the machine through actual production or an event before you're committed. You also get USA-based expert support by phone and email, plus honest guidance on whether the VertiGo™ fits your specific drinkware or event-engraving business before you buy.

Specifications
OneLaser VertiGo™ Specifications:
Specification Detail
Laser Source 38W RF CO2 laser (air-cooled)
Cooling Fan-cooled — no water chiller required
Rotary System Factory-integrated PiBurn Grip2, self-centering chuck
Orientation Vertical (upright) engraving
Item Capacity Cylindrical items up to approx. 12" diameter, incl. extended jaw for wide-mouth items
Focus Smart Autofocus, auto-adjusts to item diameter
Alignment Factory-aligned, no user calibration required
Visibility Glass door with LED-lit chamber
Software Compatibility LightBurn (USB, Ethernet, or Wi-Fi)
Power Requirements Standard household/commercial outlet
Warranty & Manuals

The OneLaser VertiGo™ is backed by a 1-year manufacturer's warranty, covering defects in materials and workmanship under normal use. OneLaser's machines are engineered by a 100% U.S.-based team, with nationwide on-site service available across the U.S.

📄 Download the OneLaser VertiGo™ User Manual (PDF)

Shipping

We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

  • OneLaser X Series Laser Engravers
  • OneLaser Hydra Series Laser Engravers
  • PiBurn Laser Rotary Accessories
  • Filtrabox Fume Extractors and Replacement Filters
  • BOFA Fume Extractors and Replacement Filters
  • Maxce IndexX Laser Marking Production Table
  • Theo Laser Welders
  • Crio DTF Printers
  • Sunstone Welders

Summary

  • Order cutoff: 5pm PST
  • Order handling: 1-3 days
  • Order transit: 3-7 days
  • Free shipping to the contiguous United States

Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.

In general, these are the delivery timeframes you can expect:

  • 1-7 Business Days - Delivery within the contiguous United States 

The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.
  • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.
Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.

We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.