OMTech MOPA 100W Split Fiber Laser Engraver
By OMTech
By OMTech

|
Metal |
Plastics |
Stone |
Leather |
Rubber |

The step from 60W to 100W MOPA is not a marginal wattage increment. It's an output increase that changes the practical range of applications the machine can execute effectively — and where those applications fall on the production cost curve.
Deeper marking per pass. The 100W MOPA's 0.15mm maximum marking depth exceeds the 0.1mm ceiling of the 60W MOPA Split. For applications where mark permanence is a requirement — defense component traceability, medical device identification, tool markings that survive industrial use — additional depth is the specification that determines whether the mark holds up over time.
Faster throughput on demanding jobs. At 100W, the machine completes complex logos, dense graphics, and deep engraving passes at a faster rate than lower-power configurations. For a production shop where machine time directly limits daily output, this compounds into meaningful revenue per shift.
More MOPA color saturation and range. MOPA color marking quality benefits from higher peak pulse energy. At 100W, the full color spectrum on stainless steel and titanium — golds, blues, reds, greens, purples — is achievable with more vivid saturation and more consistent results across a production batch than lower-power MOPA machines can typically produce.
100W operating headroom. A 60W machine marking at 80–90% output for hours runs hot and produces inconsistent results as the session extends. The 100W machine completing the same jobs at 60–70% output maintains stable beam quality and consistent mark results across a full production day.
The MOPA 100W Split is one of the few fiber laser marking machines in this class that ships with two selectable marking field sizes as standard:
4.3" × 4.3" (110 × 110mm) field lens: The precision configuration. The smaller field concentrates the 100W output into a tighter, higher-energy-density spot. At this field size and power, the machine delivers the finest achievable feature definition — micro-text on medical devices, jewelry hallmarks at trade scale, dense QR codes at very small sizes, and intricate decorative patterns on small metal pieces where every line needs to be crisp.
6.9" × 6.9" (175 × 175mm) field lens: The production configuration. The larger field accommodates more pieces per batch layout, wider nameplates, larger awards faces, and bigger designs — all at 100W output. For a production shop running volume batches of medium-sized metal components, the 6.9" lens is the daily driver.
Switching between lenses changes the field size and the effective energy density at the workpiece. Both are included. The right choice per job — fine detail versus production batch — is simply a lens swap.
The JPT MOPA laser source provides adjustable pulse width (2–500 ns) and pulse frequency (1–4,000 kHz) — the two independent parameters that define what a MOPA laser can do beyond black marking.
Color marking on stainless steel and titanium. Specific pulse width and frequency combinations create controlled thermal oxide layers at different thicknesses on the metal surface. Each thickness reflects light at a different wavelength, producing a specific visible color. Golds, blues, reds, greens, purples, and gradients between them are all achievable. At 100W, these colors are achievable with more consistent saturation and faster cycle times than lower-power MOPA sources, making color marking commercially viable at production volumes.
Dark marking on anodized aluminum. The MOPA's pulse control allows clean, high-contrast dark marks on anodized surfaces without the micro-cracking that standard fiber lasers cause. Anodized tumblers, hardware, branded components — all mark cleanly without layer damage.
Deeper engraving passes. The 100W output enables more aggressive material removal per pass than 60W MOPA configurations — useful for 3D relief work, dimensional text, mold marking, and any application where engraving depth is part of the product's value.
Gentle plastic marking. Shorter pulse widths allow marking on ABS, PC, and engineering plastics without burning — the same machine that marks tool steel can mark a keyboard component in the next cycle.
The MOPA 100W Split uses a workstation-style split design — the laser source unit and the marking column with processing platform are separate elements rather than a single integrated cabinet.
For a production shop setting up a dedicated marking workstation, this design is functionally superior to a compact integrated unit:
More physical access around the work platform. Loading and unloading parts, positioning fixtures, and working with larger or irregular pieces is more comfortable with open access rather than reaching into a compact enclosure.
Dedicated workstation ergonomics. The column-and-platform configuration positions the galvo head and work surface at a natural height for standing operators running extended marking sessions — a meaningful difference over the course of a full workday.
Flexible layout integration. The source unit and column position independently — which means the workstation can be configured to fit your shop layout, rather than fitting your layout around a fixed-footprint machine.
The included foot switch enables hands-free triggering throughout batch runs — step, mark, load the next piece, step again — keeping both hands on parts rather than reaching for software controls between marks.

At 100W MOPA output, many competing fiber laser systems require water cooling — an external chiller that adds equipment cost, installation complexity, hose routing, coolant maintenance, and freeze risk in cold facilities.
The OMTech MOPA 100W Split operates on air cooling only — no water chiller, no plumbing, no coolant. Plug into standard power, position on your workbench, and it's operational. For a production shop where infrastructure simplicity is as important as machine performance, this is a meaningful operational advantage.
The JPT MOPA laser source carries a 100,000-hour rated service life — approximately 50 years at 8 hours daily, 250 days per year. The 2-year machine warranty covers the complete system including the laser source.
The MOPA 100W Split ships with EzCad2 on USB drive — compatible with Windows XP, Vista, 7, 8, and 10 (32/64-bit). EzCad2 provides direct access to all MOPA pulse parameters, color marking settings, barcode and QR code generation, rotary axis control, and advanced marking functions.
LightBurn galvo mode is compatible — available as a bundle option at checkout. LightBurn runs on Windows and macOS, making this the right choice for Mac-based operators who want native compatibility without Windows emulation.
Supported file formats: AI, BMP, DXF, GIF, JPG, PLT, PNG, TGA, TIF.
The OMTech MOPA 100W Split is available from OMTech directly and from other resellers. Here's what changes when you order through The Maker's Chest:
Q: What is the most significant practical upgrade from the 60W MOPA Split to the 100W?
A: Three specific capabilities change. First, marking depth: the 100W reaches 0.15mm maximum versus 0.1mm at 60W — meaningful for applications where mark permanence and engraving depth are specifications, not preferences. Second, color marking quality: at 100W, the MOPA color spectrum on stainless steel and titanium achieves more vivid saturation and more consistent results across production batches. Third, operating headroom: the 100W completes at 60–70% output what the 60W requires 80–90% output to achieve — maintaining consistent results across a full production day rather than drifting as the source heats up.
Q: Why does this machine come with two field lenses?
A: The two field lenses — 4.3" × 4.3" and 6.9" × 6.9" — serve different production purposes. The 4.3" lens concentrates 100W output into a smaller, higher-density spot for maximum precision on fine jewelry, micro-text, medical device IDs, and small detailed work. The 6.9" lens distributes the output across a larger field for batch production layouts, wider pieces, and higher-throughput marking where field coverage matters more than maximum energy density. Having both eliminates the choice between precision and production capacity — you use whichever the job requires.
Q: Does it require a water chiller?
A: No. The MOPA 100W Split is air-cooled — no water chiller, no plumbing, no coolant. For a production machine at this power level, air cooling is a significant operational simplicity advantage. Plug into standard power and it's ready to run.
Q: What is the difference between MOPA and a standard galvo fiber laser?
A: Standard Q-switched galvo fiber lasers mark metal in black — fast, precise, and cost-effective for serial numbers and logos, but limited to that single marking mode. MOPA adds adjustable pulse width and frequency, enabling: full color marking on stainless steel and titanium, clean dark marking on anodized aluminum without layer damage, gentle marking on sensitive plastics, and more aggressive depth engraving. If any of these applications are part of your business, MOPA is the required technology.
Q: What does the foot switch do?
A: The included foot switch triggers the marking job hands-free — step on the pedal to fire the laser, keeping both hands on the parts. For batch production where the operator is continuously loading, positioning, and marking pieces, hands-free triggering eliminates the reach-and-click interruption between cycles and meaningfully improves throughput per hour.
Q: Can I engrave cylindrical objects?
A: Yes, with a compatible rotary axis attachment (optional add-on). The rotary enables marking on rings, bracelets, pens, tumblers, and cylindrical components. Contact our team for guidance on which rotary configuration fits your specific piece range.
Q: Is it compatible with macOS?
A: Yes via LightBurn galvo mode, which runs natively on macOS. EzCad2 requires Windows. For Mac-based operators, LightBurn is the recommended primary interface with no workarounds required. Add LightBurn as a bundle option at checkout.
Q: What is the positioning accuracy?
A: ±0.1 micrometer positioning accuracy — a sub-micron specification that enables fine-feature marking, very small QR codes and Data Matrix codes, and detailed artwork with the edge definition that demanding applications require.
Q: What is the warranty?
A: 2-year warranty on the complete machine, including the JPT MOPA laser source. The source is rated at 100,000 hours MTTF — approximately 50 years at 8 hours daily use.
Q: Why buy from The Maker's Chest instead of directly from OMTech?
A: Our 75-day return window gives you real production evaluation time — significantly more than OMTech's direct policy — enough to run the 100W through your actual production materials at your actual batch volumes, develop your MOPA parameter library, and confirm it delivers before you're locked in. Our USA-based expert support team is reachable by phone and email for EzCad2 and LightBurn setup, MOPA color marking guidance, field lens selection, and ongoing production troubleshooting. If you're choosing between the 60W and 100W configurations, we'll give you a straight recommendation before you order.
| Specification | Value |
|---|---|
| Product | 100W Split MOPA Fiber Laser |
| Model / SKU | FMM-JHW2-U2 |
| Laser Type | MOPA fiber laser marker |
| Laser Source | JPT |
| Galvanometer Source | Galvo-Tech |
| Output Power | 100W |
| Laser Wavelength | 1064 nm |
| Laser Frequency | 1–4000 kHz |
| Pulse Width | 2–500 ns |
| Marking Area | 4.3 × 4.3 in. / 110 × 110 mm and 6.9 × 6.9 in. / 175 × 175 mm |
| Maximum Marking Speed | 394 ips / 10,000 mm/s |
| Maximum Marking Depth | 0.15 mm |
| Positioning Accuracy | ±0.000004 in. / ±0.1 micrometer |
| Estimated Laser Service Life | 100,000 hr. |
| Operating Software | EzCad2 for Windows XP, Vista, 7, 8, or 10 (32/64 bit) |
| Supported Image Formats | .ai, .bmp, .dx, .dxf, .gif, .jpg, .plt, .png, .tga, .tif |
| Cooling System | Air Cooling |
| Net Weight | 35 kg / 77 lb. |
| Product Dimensions | 57 × 35 × 65 cm / 22.4 × 13.7 × 25.5 in. |
| Package Dimensions | 78 × 46 × 57 cm / 30.7 × 18.1 × 22.4 in. |
| Package Weight | 50 kg / 110 lb. |
| Warranty | 2 Years |
Click the links below to download product manuals for OMTech MOPA 100W Split Fiber Laser Engraver.
OMTech MOPA 100W Split Fiber Laser Engraver Product Manual Downloads:
| OMTech MOPA 100W Split Fiber Laser Engraver Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.
Shipping Insurance ($89)
placeholder

|
Metal |
Plastics |
Stone |
Leather |
Rubber |

The step from 60W to 100W MOPA is not a marginal wattage increment. It's an output increase that changes the practical range of applications the machine can execute effectively — and where those applications fall on the production cost curve.
Deeper marking per pass. The 100W MOPA's 0.15mm maximum marking depth exceeds the 0.1mm ceiling of the 60W MOPA Split. For applications where mark permanence is a requirement — defense component traceability, medical device identification, tool markings that survive industrial use — additional depth is the specification that determines whether the mark holds up over time.
Faster throughput on demanding jobs. At 100W, the machine completes complex logos, dense graphics, and deep engraving passes at a faster rate than lower-power configurations. For a production shop where machine time directly limits daily output, this compounds into meaningful revenue per shift.
More MOPA color saturation and range. MOPA color marking quality benefits from higher peak pulse energy. At 100W, the full color spectrum on stainless steel and titanium — golds, blues, reds, greens, purples — is achievable with more vivid saturation and more consistent results across a production batch than lower-power MOPA machines can typically produce.
100W operating headroom. A 60W machine marking at 80–90% output for hours runs hot and produces inconsistent results as the session extends. The 100W machine completing the same jobs at 60–70% output maintains stable beam quality and consistent mark results across a full production day.
The MOPA 100W Split is one of the few fiber laser marking machines in this class that ships with two selectable marking field sizes as standard:
4.3" × 4.3" (110 × 110mm) field lens: The precision configuration. The smaller field concentrates the 100W output into a tighter, higher-energy-density spot. At this field size and power, the machine delivers the finest achievable feature definition — micro-text on medical devices, jewelry hallmarks at trade scale, dense QR codes at very small sizes, and intricate decorative patterns on small metal pieces where every line needs to be crisp.
6.9" × 6.9" (175 × 175mm) field lens: The production configuration. The larger field accommodates more pieces per batch layout, wider nameplates, larger awards faces, and bigger designs — all at 100W output. For a production shop running volume batches of medium-sized metal components, the 6.9" lens is the daily driver.
Switching between lenses changes the field size and the effective energy density at the workpiece. Both are included. The right choice per job — fine detail versus production batch — is simply a lens swap.
The JPT MOPA laser source provides adjustable pulse width (2–500 ns) and pulse frequency (1–4,000 kHz) — the two independent parameters that define what a MOPA laser can do beyond black marking.
Color marking on stainless steel and titanium. Specific pulse width and frequency combinations create controlled thermal oxide layers at different thicknesses on the metal surface. Each thickness reflects light at a different wavelength, producing a specific visible color. Golds, blues, reds, greens, purples, and gradients between them are all achievable. At 100W, these colors are achievable with more consistent saturation and faster cycle times than lower-power MOPA sources, making color marking commercially viable at production volumes.
Dark marking on anodized aluminum. The MOPA's pulse control allows clean, high-contrast dark marks on anodized surfaces without the micro-cracking that standard fiber lasers cause. Anodized tumblers, hardware, branded components — all mark cleanly without layer damage.
Deeper engraving passes. The 100W output enables more aggressive material removal per pass than 60W MOPA configurations — useful for 3D relief work, dimensional text, mold marking, and any application where engraving depth is part of the product's value.
Gentle plastic marking. Shorter pulse widths allow marking on ABS, PC, and engineering plastics without burning — the same machine that marks tool steel can mark a keyboard component in the next cycle.
The MOPA 100W Split uses a workstation-style split design — the laser source unit and the marking column with processing platform are separate elements rather than a single integrated cabinet.
For a production shop setting up a dedicated marking workstation, this design is functionally superior to a compact integrated unit:
More physical access around the work platform. Loading and unloading parts, positioning fixtures, and working with larger or irregular pieces is more comfortable with open access rather than reaching into a compact enclosure.
Dedicated workstation ergonomics. The column-and-platform configuration positions the galvo head and work surface at a natural height for standing operators running extended marking sessions — a meaningful difference over the course of a full workday.
Flexible layout integration. The source unit and column position independently — which means the workstation can be configured to fit your shop layout, rather than fitting your layout around a fixed-footprint machine.
The included foot switch enables hands-free triggering throughout batch runs — step, mark, load the next piece, step again — keeping both hands on parts rather than reaching for software controls between marks.

At 100W MOPA output, many competing fiber laser systems require water cooling — an external chiller that adds equipment cost, installation complexity, hose routing, coolant maintenance, and freeze risk in cold facilities.
The OMTech MOPA 100W Split operates on air cooling only — no water chiller, no plumbing, no coolant. Plug into standard power, position on your workbench, and it's operational. For a production shop where infrastructure simplicity is as important as machine performance, this is a meaningful operational advantage.
The JPT MOPA laser source carries a 100,000-hour rated service life — approximately 50 years at 8 hours daily, 250 days per year. The 2-year machine warranty covers the complete system including the laser source.
The MOPA 100W Split ships with EzCad2 on USB drive — compatible with Windows XP, Vista, 7, 8, and 10 (32/64-bit). EzCad2 provides direct access to all MOPA pulse parameters, color marking settings, barcode and QR code generation, rotary axis control, and advanced marking functions.
LightBurn galvo mode is compatible — available as a bundle option at checkout. LightBurn runs on Windows and macOS, making this the right choice for Mac-based operators who want native compatibility without Windows emulation.
Supported file formats: AI, BMP, DXF, GIF, JPG, PLT, PNG, TGA, TIF.
The OMTech MOPA 100W Split is available from OMTech directly and from other resellers. Here's what changes when you order through The Maker's Chest:
Q: What is the most significant practical upgrade from the 60W MOPA Split to the 100W?
A: Three specific capabilities change. First, marking depth: the 100W reaches 0.15mm maximum versus 0.1mm at 60W — meaningful for applications where mark permanence and engraving depth are specifications, not preferences. Second, color marking quality: at 100W, the MOPA color spectrum on stainless steel and titanium achieves more vivid saturation and more consistent results across production batches. Third, operating headroom: the 100W completes at 60–70% output what the 60W requires 80–90% output to achieve — maintaining consistent results across a full production day rather than drifting as the source heats up.
Q: Why does this machine come with two field lenses?
A: The two field lenses — 4.3" × 4.3" and 6.9" × 6.9" — serve different production purposes. The 4.3" lens concentrates 100W output into a smaller, higher-density spot for maximum precision on fine jewelry, micro-text, medical device IDs, and small detailed work. The 6.9" lens distributes the output across a larger field for batch production layouts, wider pieces, and higher-throughput marking where field coverage matters more than maximum energy density. Having both eliminates the choice between precision and production capacity — you use whichever the job requires.
Q: Does it require a water chiller?
A: No. The MOPA 100W Split is air-cooled — no water chiller, no plumbing, no coolant. For a production machine at this power level, air cooling is a significant operational simplicity advantage. Plug into standard power and it's ready to run.
Q: What is the difference between MOPA and a standard galvo fiber laser?
A: Standard Q-switched galvo fiber lasers mark metal in black — fast, precise, and cost-effective for serial numbers and logos, but limited to that single marking mode. MOPA adds adjustable pulse width and frequency, enabling: full color marking on stainless steel and titanium, clean dark marking on anodized aluminum without layer damage, gentle marking on sensitive plastics, and more aggressive depth engraving. If any of these applications are part of your business, MOPA is the required technology.
Q: What does the foot switch do?
A: The included foot switch triggers the marking job hands-free — step on the pedal to fire the laser, keeping both hands on the parts. For batch production where the operator is continuously loading, positioning, and marking pieces, hands-free triggering eliminates the reach-and-click interruption between cycles and meaningfully improves throughput per hour.
Q: Can I engrave cylindrical objects?
A: Yes, with a compatible rotary axis attachment (optional add-on). The rotary enables marking on rings, bracelets, pens, tumblers, and cylindrical components. Contact our team for guidance on which rotary configuration fits your specific piece range.
Q: Is it compatible with macOS?
A: Yes via LightBurn galvo mode, which runs natively on macOS. EzCad2 requires Windows. For Mac-based operators, LightBurn is the recommended primary interface with no workarounds required. Add LightBurn as a bundle option at checkout.
Q: What is the positioning accuracy?
A: ±0.1 micrometer positioning accuracy — a sub-micron specification that enables fine-feature marking, very small QR codes and Data Matrix codes, and detailed artwork with the edge definition that demanding applications require.
Q: What is the warranty?
A: 2-year warranty on the complete machine, including the JPT MOPA laser source. The source is rated at 100,000 hours MTTF — approximately 50 years at 8 hours daily use.
Q: Why buy from The Maker's Chest instead of directly from OMTech?
A: Our 75-day return window gives you real production evaluation time — significantly more than OMTech's direct policy — enough to run the 100W through your actual production materials at your actual batch volumes, develop your MOPA parameter library, and confirm it delivers before you're locked in. Our USA-based expert support team is reachable by phone and email for EzCad2 and LightBurn setup, MOPA color marking guidance, field lens selection, and ongoing production troubleshooting. If you're choosing between the 60W and 100W configurations, we'll give you a straight recommendation before you order.
| Specification | Value |
|---|---|
| Product | 100W Split MOPA Fiber Laser |
| Model / SKU | FMM-JHW2-U2 |
| Laser Type | MOPA fiber laser marker |
| Laser Source | JPT |
| Galvanometer Source | Galvo-Tech |
| Output Power | 100W |
| Laser Wavelength | 1064 nm |
| Laser Frequency | 1–4000 kHz |
| Pulse Width | 2–500 ns |
| Marking Area | 4.3 × 4.3 in. / 110 × 110 mm and 6.9 × 6.9 in. / 175 × 175 mm |
| Maximum Marking Speed | 394 ips / 10,000 mm/s |
| Maximum Marking Depth | 0.15 mm |
| Positioning Accuracy | ±0.000004 in. / ±0.1 micrometer |
| Estimated Laser Service Life | 100,000 hr. |
| Operating Software | EzCad2 for Windows XP, Vista, 7, 8, or 10 (32/64 bit) |
| Supported Image Formats | .ai, .bmp, .dx, .dxf, .gif, .jpg, .plt, .png, .tga, .tif |
| Cooling System | Air Cooling |
| Net Weight | 35 kg / 77 lb. |
| Product Dimensions | 57 × 35 × 65 cm / 22.4 × 13.7 × 25.5 in. |
| Package Dimensions | 78 × 46 × 57 cm / 30.7 × 18.1 × 22.4 in. |
| Package Weight | 50 kg / 110 lb. |
| Warranty | 2 Years |
Click the links below to download product manuals for OMTech MOPA 100W Split Fiber Laser Engraver.
OMTech MOPA 100W Split Fiber Laser Engraver Product Manual Downloads:
| OMTech MOPA 100W Split Fiber Laser Engraver Product Manual Download |
|
|
We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout!
*This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping:
Summary
Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.
Home Delivery (Bulky Items)
Other Terms & Conditions
If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.
We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.
It is your responsibility to advise us if:
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.
✅ You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.
✅ Customers get exclusive access to the Materials Intelligence Library™, offering 550+ laser presets to get you started engraving.
✅ We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!
✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 75-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.
✅ We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either!
✅ We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.
We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!
Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.