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OneLaser HYDRA 16 CO2 Cabinet Dual Laser System

By OneLaser

Save 21%
Original Price $13,995.00
Current Price $10,995.00

✅ $2,000+ In Bonuses With Every Laser

✅ 30-Day No Stress Returns

✅ Lowest Price Guarantee

✅ Free USA Shipping to Lower 48*

✅ Questions? Call Us: 833-962-5377

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Why Buy From Us? $2,000+ in BONUSES:

Partnership Benefits | Creative Fabrica, JDS Industries, JPPlus and more!

FREE Personal LaserGuide AI Chatbot | Your 24/7 Laser Engraving Assistant

FREE Mastering ETSY in 2024 Video Course + Your Golden Upsell | 26 Guided Videos

FREE 10,000+ Laser Cut Design Files | SVG DXF Mega Bundle

FREE 2,500+ Premium Font Bundle | Commercial Use

30-Day No Stress Returns
Lowest Price Guarantee
Free USA Shipping*
Call Us: +1 833-962-5377

Pre-Sale Notice / Delivery Time: Hydra 7 and Hydra 9 have a 50 working days pre-sale delivery time while Hydra 13 has 80 working days and Hydra 16 has 70 working days delivery time frame.

The OneLaser HYDRA 16 CO2 Cabinet Dual Laser System is your go-to solution for powerful, precise, and seamless laser cutting and engraving.

The OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System is a powerhouse of precision and performance. With a massive 38.1mm pass-through door, you can handle oversized materials with ease, unlocking new creative possibilities. 

OneLaser HYDRA 16 CO2 Cabinet Dual Laser System Metrics 1OneLaser HYDRA 16 CO2 Cabinet Dual Laser System Metrics 2

Compatible Materials:

Compatible Laser Engraving Materials Wood

Wood

Compatible Laser Engraving Materials Plywood

MDF / Plywood

Compatible Laser Engraving Materials Leather

Leather

Compatible Laser Engraving Materials Plastics

Dark Plastics

Compatible Laser Engraving Materials Fabric

Fabric

Compatible Laser Engraving Materials Stone

Stone

Introducing the OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System - the industry-leading solution that redefines the boundaries of what's possible. With its massive 38.1mm pass-through door and adjustable airflow, you can create without constraints, delivering cleaner, sharper cuts every time.

  • QuickSwitch™ focus lenses for effortless adjustments
  • Four bed sizes to accommodate projects of any scale
  • True 3G acceleration for maximum productivity

Unlock the full potential of your creativity with unparalleled 2000 DPI resolution and a high-precision 5MP camera that ensures pinpoint alignment. The built-in leveling gauge and sealed safety design provide the confidence and peace of mind to push the boundaries of your craft.

Whether you're a seasoned professional or an aspiring artist, the OneLaser HYDRA 16 is the one-stop solution to elevate your work to new heights of precision and power.

OneLaser HYDRA Series Cabinet Dual-Laser System Profile

Go Big or Go Home – Work Without Limits

Size constraints are a thing of the past with the industry-leading 38.1mm pass-through door design. This innovative feature allows you to handle oversized materials with ease, making large-scale projects simpler than ever. Whether you're engraving massive signage, intricate furniture pieces, or expansive artwork, the HYDRA 16 gives you the freedom to create without restrictions.

OneLaser HYDRA Series Cabinet Dual-Laser System Features

Speed and Precision – The Ultimate Engraving Power

Efficiency meets accuracy with the HYDRA 16's ultra-fast engraving capabilities. Featuring true 3G acceleration (29,430mm/s²) and a starting speed of 1200mm/s, this system is built to maximize productivity without compromising quality. Achieve 3D photorealistic engravings with an unmatched 2000 DPI resolution, bringing every detail to life with crystal-clear precision.

OneLaser HYDRA Series Cabinet Dual-Laser System Top


Smart Airflow – Cleaner Cuts, Safer Work

Say goodbye to smoke buildup and burn marks with the adjustable airflow system. This intelligent feature optimizes air circulation to ensure cleaner, sharper cuts while protecting both the material and the laser lens. Whether you're working with delicate fabrics or dense hardwood, the HYDRA 16 maintains peak efficiency, enhancing safety and reducing maintenance needs.

OneLaser HYDRA Series Cabinet Dual-Laser System Sample


      Next-Level Accuracy – See Every Detail with Precision

      Achieve flawless positioning every time with the high-precision 5M camera. This advanced system allows for real-time monitoring, automatic contour detection, and pinpoint alignment, ensuring each cut and engraving is executed with absolute accuracy. With the added RedDot laser positioning, you can confidently align your materials and eliminate misalignment errors, delivering professional results with ease.

      OneLaser HYDRA Series Cabinet Dual-Laser System Software


      Built for Reliability – Safety and Convenience Combined

      Designed with safety in mind, the HYDRA 16 features a fully enclosed cabinet, ensuring secure operation in any environment. The FumeGuard™ system actively controls harmful fumes, making it safe for home, studio, or business use. Additional enhancements like the built-in leveling gauge, deep-locking honeycomb plate pins, and autofocus motorized laser head (XFocus™) streamline your workflow, so you can focus on bringing your creative vision to life.

      Specifications and Features

      Model Hydra 16
      Workspace Area 1600 x 1000mm
      Machine Weight 471kg
      Machine Dimensions(L×W×H) 2200*1550*1100mm
      Exhaust Diameter 200mm
      Max Hold Weight 30kg
      Laser Source(Glass Tube) 150W
      Dual Source Add-On(RF Tube) 38W/75W
      Laser Dot Size CO2(0.25mm),RF(0.07mm)
      Cooling Method Water Cool for Glass Tube, Air Cool for RF Tube
      Max Acceleration 3G (29,430mm/s²)
      Max Speeds 1200mm/s
      Positioning Accuracy <=0.01mm
      Z-depth 230mm
      3D Photorealistic Engraving(RF) Upgradable
      FumeGuard™
      XFocus™
      OneTouch+™ Control Panel
      WiFi Connectivity
      Red Dot Positioning
      Open Door Protection
      Air Assist Intake
      Honeycomb Table
      Open cover protection
      Hassle-Free Alignment
      High-Precision 5M Camera
      Pass-Through 38.1mm


      Frequently Asked Questions About OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System

      What types of laser tubes does the HYDRA 16 utilize?

      The HYDRA 16 is equipped with a 150W DC glass CO₂ laser tube and a 38W RF metal CO₂ laser tube. This hybrid configuration allows users to select the appropriate laser source based on the material and desired outcome, offering both power and precision.

      What are the available bed sizes for the HYDRA 16?

      The HYDRA 16 offers four bed sizes to accommodate various project requirements:
      OneLaser

      • 700mm x 500mm
      • 1000mm x 600mm
      • 1300mm x 900mm
      • 1600mm x 1000mm

      This range ensures versatility for both small and large-scale projects.

      How does the adjustable airflow feature enhance the laser cutting process?

      The adjustable airflow system minimizes smoke and reduces burn marks during cutting and engraving. By optimizing air circulation, it ensures cleaner cuts, protects the laser lens, and enhances overall safety and efficiency.

      What is the QuickSwitch™ feature?

      QuickSwitch™ allows for effortless switching of focus lenses without the need for tools. This design simplifies the process of adjusting the laser's focus, making it accessible and time-efficient for users.

      How does the pass-through door design benefit users?

      The HYDRA 16 features an industry-leading 38.1mm pass-through door design, enabling users to handle oversized materials with ease. This design facilitates the processing of large workpieces that might not fit within standard laser systems, expanding creative possibilities.

      What safety features are incorporated into the HYDRA 16?

      The HYDRA 16 includes several safety features:

      • FumeGuard™ System: Controls harmful fumes, ensuring a safer working environment.
      • Fully Enclosed Cabinet: Prevents laser operation when lids are open, enhancing user safety.
      • System Alerts: Notifies users of temperature increases, stopping laser firing to prevent potential damage.

      Is the HYDRA 16 compatible with common design software?

      Yes, the HYDRA 16 is compatible with popular design software such as LightBurn and RDWorks. It supports various file formats, including AI, PDF, DXF, and SVG, facilitating seamless integration into existing workflows.

      What support options are available for HYDRA 16 users?

      • OneLaser offers comprehensive support, including:
        Online Technical Support and Training: Assistance with setup, operation, and troubleshooting.
      • Consultation Calls: Personalized guidance to optimize the use of the HYDRA 16.

      These resources ensure users can effectively utilize their laser system and address any concerns promptly.

      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System Specifications:

      OneLaser HYDRA 16 CO2 OneLaser HYDRA 16 CO2 Product Specifications
      Product Information Laser Module Output Power: 150W
      Max Speed: 1200mm/s
      Work Area

      Max working area: 1600 x 1000 mm (62.9 x 39.3 inch) 
      Max height: 230 mm (9 inch)

      Software and Connection Operating Systems: Windows / macOS
      Control Software: Lightburn / RDWorks / LaserMaker
      Supported File Type:  JAI / PDF / SC / DXF / HPGL / PLT / RD / SCPRO2 / SVG / LBRN / BMP / JPG / JPEG / PNG / GIF / TIF / TIFF / TGA
      Connection / Transmission: USB / microSD card

      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System Warranty Details:

      • OneLaser HYDRA 16 CO2 comes with a 3-year warranty on the laser engraving machine (excluding consumables / shipping).
      • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
      • Dedicated, local US-based support for quick answers to questions.

      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manuals:

      Click the links below to download product manuals for the OneLaser HYDRA 16 CO2 Cabinet Dual-Laser.

      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manual Downloads: 

      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manual Download
      OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System User Product Manual

       

      We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

      *This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

      • OneLaser X Series Laser Engravers
      • OneLaser Hydra Series Laser Engravers
      • PiBurn Laser Rotary Accessories

      Summary

      • Order cutoff: 5pm PST
      • Order handling: 1-3 days
      • Order transit: 3-7 days
      • Free shipping to the contiguous United States

      Order Confirmation & Dispatch
      As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

      Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

      Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

      General Delivery Timeframes
      Delivery timeframes will vary dependent on your location and the items you've ordered.

      In general, these are the delivery timeframes you can expect:

      • 1-7 Business Days - Delivery within the contiguous United States 

      The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

      Home Delivery (Bulky Items)

      • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
      • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
      • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
      • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
      • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
      • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

      Other Terms & Conditions

      If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

      We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

      It is your responsibility to advise us if:

      • someone will be available to sign for delivery.
      • there's somewhere safe the item can be left if no one will be home.
      • if the address is a business address, as we will require the business hours of the business and name of the building.
      • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

      We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

      You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

      We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

      ✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

      We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

      We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

      We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

      Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.

      Proud Laser Engraving Suppliers To Major Companies

      University of Wisconsin Madison Laser Cutter Customer
      City of Pembroke Pines Laser Cutter Customer
      Aerospace customer logo
      World by the tail Laser Cutter Customer
      Frostwork Laser Engraving Customer

      Pre-Sale Notice / Delivery Time: Hydra 7 and Hydra 9 have a 50 working days pre-sale delivery time while Hydra 13 has 80 working days and Hydra 16 has 70 working days delivery time frame.

      The OneLaser HYDRA 16 CO2 Cabinet Dual Laser System is your go-to solution for powerful, precise, and seamless laser cutting and engraving.

      The OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System is a powerhouse of precision and performance. With a massive 38.1mm pass-through door, you can handle oversized materials with ease, unlocking new creative possibilities. 

      OneLaser HYDRA 16 CO2 Cabinet Dual Laser System Metrics 1OneLaser HYDRA 16 CO2 Cabinet Dual Laser System Metrics 2

      Compatible Materials:

      Compatible Laser Engraving Materials Wood

      Wood

      Compatible Laser Engraving Materials Plywood

      MDF / Plywood

      Compatible Laser Engraving Materials Leather

      Leather

      Compatible Laser Engraving Materials Plastics

      Dark Plastics

      Compatible Laser Engraving Materials Fabric

      Fabric

      Compatible Laser Engraving Materials Stone

      Stone

      Introducing the OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System - the industry-leading solution that redefines the boundaries of what's possible. With its massive 38.1mm pass-through door and adjustable airflow, you can create without constraints, delivering cleaner, sharper cuts every time.

      • QuickSwitch™ focus lenses for effortless adjustments
      • Four bed sizes to accommodate projects of any scale
      • True 3G acceleration for maximum productivity

      Unlock the full potential of your creativity with unparalleled 2000 DPI resolution and a high-precision 5MP camera that ensures pinpoint alignment. The built-in leveling gauge and sealed safety design provide the confidence and peace of mind to push the boundaries of your craft.

      Whether you're a seasoned professional or an aspiring artist, the OneLaser HYDRA 16 is the one-stop solution to elevate your work to new heights of precision and power.

      OneLaser HYDRA Series Cabinet Dual-Laser System Profile

      Go Big or Go Home – Work Without Limits

      Size constraints are a thing of the past with the industry-leading 38.1mm pass-through door design. This innovative feature allows you to handle oversized materials with ease, making large-scale projects simpler than ever. Whether you're engraving massive signage, intricate furniture pieces, or expansive artwork, the HYDRA 16 gives you the freedom to create without restrictions.

      OneLaser HYDRA Series Cabinet Dual-Laser System Features

      Speed and Precision – The Ultimate Engraving Power

      Efficiency meets accuracy with the HYDRA 16's ultra-fast engraving capabilities. Featuring true 3G acceleration (29,430mm/s²) and a starting speed of 1200mm/s, this system is built to maximize productivity without compromising quality. Achieve 3D photorealistic engravings with an unmatched 2000 DPI resolution, bringing every detail to life with crystal-clear precision.

      OneLaser HYDRA Series Cabinet Dual-Laser System Top


      Smart Airflow – Cleaner Cuts, Safer Work

      Say goodbye to smoke buildup and burn marks with the adjustable airflow system. This intelligent feature optimizes air circulation to ensure cleaner, sharper cuts while protecting both the material and the laser lens. Whether you're working with delicate fabrics or dense hardwood, the HYDRA 16 maintains peak efficiency, enhancing safety and reducing maintenance needs.

      OneLaser HYDRA Series Cabinet Dual-Laser System Sample


          Next-Level Accuracy – See Every Detail with Precision

          Achieve flawless positioning every time with the high-precision 5M camera. This advanced system allows for real-time monitoring, automatic contour detection, and pinpoint alignment, ensuring each cut and engraving is executed with absolute accuracy. With the added RedDot laser positioning, you can confidently align your materials and eliminate misalignment errors, delivering professional results with ease.

          OneLaser HYDRA Series Cabinet Dual-Laser System Software


          Built for Reliability – Safety and Convenience Combined

          Designed with safety in mind, the HYDRA 16 features a fully enclosed cabinet, ensuring secure operation in any environment. The FumeGuard™ system actively controls harmful fumes, making it safe for home, studio, or business use. Additional enhancements like the built-in leveling gauge, deep-locking honeycomb plate pins, and autofocus motorized laser head (XFocus™) streamline your workflow, so you can focus on bringing your creative vision to life.

          Specifications and Features

          Model Hydra 16
          Workspace Area 1600 x 1000mm
          Machine Weight 471kg
          Machine Dimensions(L×W×H) 2200*1550*1100mm
          Exhaust Diameter 200mm
          Max Hold Weight 30kg
          Laser Source(Glass Tube) 150W
          Dual Source Add-On(RF Tube) 38W/75W
          Laser Dot Size CO2(0.25mm),RF(0.07mm)
          Cooling Method Water Cool for Glass Tube, Air Cool for RF Tube
          Max Acceleration 3G (29,430mm/s²)
          Max Speeds 1200mm/s
          Positioning Accuracy <=0.01mm
          Z-depth 230mm
          3D Photorealistic Engraving(RF) Upgradable
          FumeGuard™
          XFocus™
          OneTouch+™ Control Panel
          WiFi Connectivity
          Red Dot Positioning
          Open Door Protection
          Air Assist Intake
          Honeycomb Table
          Open cover protection
          Hassle-Free Alignment
          High-Precision 5M Camera
          Pass-Through 38.1mm


          Frequently Asked Questions About OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System

          What types of laser tubes does the HYDRA 16 utilize?

          The HYDRA 16 is equipped with a 150W DC glass CO₂ laser tube and a 38W RF metal CO₂ laser tube. This hybrid configuration allows users to select the appropriate laser source based on the material and desired outcome, offering both power and precision.

          What are the available bed sizes for the HYDRA 16?

          The HYDRA 16 offers four bed sizes to accommodate various project requirements:
          OneLaser

          • 700mm x 500mm
          • 1000mm x 600mm
          • 1300mm x 900mm
          • 1600mm x 1000mm

          This range ensures versatility for both small and large-scale projects.

          How does the adjustable airflow feature enhance the laser cutting process?

          The adjustable airflow system minimizes smoke and reduces burn marks during cutting and engraving. By optimizing air circulation, it ensures cleaner cuts, protects the laser lens, and enhances overall safety and efficiency.

          What is the QuickSwitch™ feature?

          QuickSwitch™ allows for effortless switching of focus lenses without the need for tools. This design simplifies the process of adjusting the laser's focus, making it accessible and time-efficient for users.

          How does the pass-through door design benefit users?

          The HYDRA 16 features an industry-leading 38.1mm pass-through door design, enabling users to handle oversized materials with ease. This design facilitates the processing of large workpieces that might not fit within standard laser systems, expanding creative possibilities.

          What safety features are incorporated into the HYDRA 16?

          The HYDRA 16 includes several safety features:

          • FumeGuard™ System: Controls harmful fumes, ensuring a safer working environment.
          • Fully Enclosed Cabinet: Prevents laser operation when lids are open, enhancing user safety.
          • System Alerts: Notifies users of temperature increases, stopping laser firing to prevent potential damage.

          Is the HYDRA 16 compatible with common design software?

          Yes, the HYDRA 16 is compatible with popular design software such as LightBurn and RDWorks. It supports various file formats, including AI, PDF, DXF, and SVG, facilitating seamless integration into existing workflows.

          What support options are available for HYDRA 16 users?

          • OneLaser offers comprehensive support, including:
            Online Technical Support and Training: Assistance with setup, operation, and troubleshooting.
          • Consultation Calls: Personalized guidance to optimize the use of the HYDRA 16.

          These resources ensure users can effectively utilize their laser system and address any concerns promptly.

          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System Specifications:

          OneLaser HYDRA 16 CO2 OneLaser HYDRA 16 CO2 Product Specifications
          Product Information Laser Module Output Power: 150W
          Max Speed: 1200mm/s
          Work Area

          Max working area: 1600 x 1000 mm (62.9 x 39.3 inch) 
          Max height: 230 mm (9 inch)

          Software and Connection Operating Systems: Windows / macOS
          Control Software: Lightburn / RDWorks / LaserMaker
          Supported File Type:  JAI / PDF / SC / DXF / HPGL / PLT / RD / SCPRO2 / SVG / LBRN / BMP / JPG / JPEG / PNG / GIF / TIF / TIFF / TGA
          Connection / Transmission: USB / microSD card

          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System Warranty Details:

          • OneLaser HYDRA 16 CO2 comes with a 3-year warranty on the laser engraving machine (excluding consumables / shipping).
          • 100% money back guarantee (minus shipping and handling costs) if you return your unit in like-new condition within 30 days of the ship date.
          • Dedicated, local US-based support for quick answers to questions.

          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manuals:

          Click the links below to download product manuals for the OneLaser HYDRA 16 CO2 Cabinet Dual-Laser.

          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manual Downloads: 

          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser Product Manual Download
          OneLaser HYDRA 16 CO2 Cabinet Dual-Laser System User Product Manual

           

          We offer FREE Shipping* throughout the 48 contiguous United States! Yes, no hidden costs at checkout! 

          *This is with the exception of the following brands of products at the moment, on which we DO have to charge shipping: 

          • OneLaser X Series Laser Engravers
          • OneLaser Hydra Series Laser Engravers
          • PiBurn Laser Rotary Accessories

          Summary

          • Order cutoff: 5pm PST
          • Order handling: 1-3 days
          • Order transit: 3-7 days
          • Free shipping to the contiguous United States

          Order Confirmation & Dispatch
          As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

          Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

          Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.

          General Delivery Timeframes
          Delivery timeframes will vary dependent on your location and the items you've ordered.

          In general, these are the delivery timeframes you can expect:

          • 1-7 Business Days - Delivery within the contiguous United States 

          The above is intended to be used as a guide, and may not apply in all cases. Some products may have specific 'Delivery Timeframe' information, which can be found on its own tab, or on the main 'Description' tab of the product.

          Home Delivery (Bulky Items)

          • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
          • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.
          • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
          • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
          • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
          • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

          Other Terms & Conditions

          If you happen to miss the delivery, you will be required to pick up your item(s) from the freight company's depot. Re-delivery can be arranged to your home, however this will incur extra costs.

          We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

          It is your responsibility to advise us if:

          • someone will be available to sign for delivery.
          • there's somewhere safe the item can be left if no one will be home.
          • if the address is a business address, as we will require the business hours of the business and name of the building.
          • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to support@themakerschest.com, then visit our returns page and lodge your return claim online.

          We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The Maker's Chest.

          You get valuable bonuses with every purchase of a laser engraving machine that will add value to your entire business.

          We offer a Lowest Price Guarantee. What does that mean? It means you are getting the lowest prices! If you find a lower price, call us!

          ✅ We offer FREE shipping* to the 48 contiguous United States and we've got a 30-day No Stress Returns Policy. We know that sometimes we change our minds, so our policy takes the stress out of your purchase.

          We offer local, US-based support that is available to guide you through your purchasing decisions. And we don't forget about you after that either! 

          We're a family owned, small business. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

          We provide round the clock customer support. Even if we're not manning the phones late at night, you can reach out to us via email or chat on the website. Our official business hours are Monday - Friday, 9am - 5pm, but outside of these hours we're still here, and we'll get back to you as soon as we can!

          Remember, we're always here to help, so give us a call on +1 833-962-5377, email us at support@themakerschest.com, or chat with us using the chat bubble in the bottom right corner of your screen.

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